The design of effective communication training course includes the following five aspects:
1. Understanding communication: Let students know what are the main factors that affect communication, what kind of communication people like and hate, what are the common misunderstandings in communication, what communication methods are suitable for each situation, and what models of internal communication of world-class enterprises can be used for reference.
2. Mentality in communication: I often say that communication between people is more about mentality than skill. A bad attitude will only be a rhetoric gesture; Because people have strong insight, people will clearly see each other's intentions. If we find that the other person's intentions are not good, no matter how good the other person says, it is invalid. Therefore, before communication, I suggest that people should have a correct attitude, respect, understand, accept and trust, put themselves in others' shoes, pay attention to others, including accepting people who are different from themselves and people we can't understand at all, because everyone has their own growth background, and acceptance and understanding are the premise of communication.
3. Humanity that should be understood in communication: People are very complicated animals, conscious and subconscious, with their own thoughts and emotions, so understanding humanity is a very important step in communication. Knowing human nature will make me more intelligent in dealing with people. This includes the relationship between people's emotions and nerves, and the relationship between people's behavior, emotions and motives. Learning these can help us better understand human nature, understand the communication of human nature and make communication easier.
4. Skills to master in communication: After understanding human nature and having a good attitude, you still need certain communication skills. I'm here to talk about the difference between one-way communication and two-way communication, the difference between open-ended questions and closed-ended questions, how to ask questions, how to listen, how to listen to each other's emotions and motives, how to clearly arrange work with 5W2H, and how to eliminate resistance if affinity is established with the same channel method. These methods are practical and effective.
5. Classroom question and answer: Answering students' puzzles in practical work can help students solve practical problems by using what they have learned.
2. Attend a communication course with high emotional intelligence.
After studying the communication course of EQ in Gao Ting, I found that there are many courses on this topic, and so on. We can go to a bookstore or a special training center to study.
3. What are the effective communication skills? Are there any effective communication skills training courses I want to attend?
Teacher Chen Xinxian talks about effective communication skills training courses. The following is the curriculum outline of teacher Chen Xinxian, for your reference. Teacher Chen's class is quite good.
Effective communication skills
Communication has a profound influence on our daily life and interpersonal relationship, especially the quality of our daily life and interpersonal relationship.
Training Lecturer: Chen Xinxian
Course target: middle-level managers of the company.
Course background:
Communication is one of the most important tasks for managers. Managers must fully and accurately understand some relevant information from superiors, cooperative departments, subordinates and colleagues before making correct decisions. According to the research on the distribution of managers' working hours, 80% of managers' working hours in a day are spent on communication. In the process of communication, 45% of the time is listening, 30% is talking, 16% is reading documents, and 9% is writing reports. Therefore, communication is an important management skill for managers. To do a good job in communication, managers should be able to flexibly use various communication means and forms, overcome various obstacles in communication, and constantly improve communication skills in management practice.
Course outline:
Part I: Overview of communication.
Case study: Why can Sun Xiao get the support of the workshop director?
First, the definition of communication
Second, the meaning of communication.
Third, effective information transmission.
Four: Four Secrets of Communication
Part two: Steps of effective communication.
Step 1: Prepare in advance.
Step 2: Confirm the requirements
1, problem type
An easy question to discuss.
Closed question
2. Example of the problem
Nature gives us one mouth and two ears, which means that we should listen more and talk less. -Socrates
Step 3: Explain your point of view.
Step 4: Handle objections.
Step 5: reach an agreement
Step 6: * * * The same implementation.
Part III: Obstacles that affect communication.
First, the obstacles in the process of information communication
1. Obstacle from information sender
Case study: A scholar buys firewood.
Poor expression ability
Bad image factor
Proceed from personal interests
2. Obstacles in the process of information transmission.
Case study: Who took the wrong goods?
Failure to make use of proper communication channels
Too many transmission links.
Interference from external environment
3. Information recipients' obstacles
selective perception
Decoding and understanding deviation
Refuse to listen
Too much information
Case Study: joe girard's Experience
Second, the obstacles in the information exchange environment
Case study: the vice president smiled.
The fourth part: the cultivation of communicative competence.
Case: Don't shake your head in front of the patient.
First, the principle of effective communication
Purpose principle
Clear principle
Principle of simplicity
Continuity principle
feedback principle
Second, oral communication ability.
1, listening skills
Case study: Turn off the phone.
2. Speaking skills
Case study: Confucius teaches disciples
Questioning skills
Case Study: Adding Eggs
Third, written language communication skills.
The principle of written communication
Letter writing skills
Writing skills of reports
Fourth, nonverbal communication skills.
1, body language communication skills
Case study: the skirt is broken.
Paralanguage communication skills
Case Study: Performance
The fifth part: EQ and interpersonal communication.
I. Overview of EQ
Second, self-awareness and interpersonal communication
Third, self-management and interpersonal communication.
Fourth, self-motivation and interpersonal communication.
Five, identify other people's emotions and interpersonal communication
Six, the skills and ability to deal with interpersonal relationships
Part VI: Overview of effective communication skills training.
4. What kind of courses do emotional stress management and effective communication belong to?
psychology
5. Please recommend training courses and lecturers for communication skills. . . . .
Looking for teacher Chen Xinxian. Teacher Chen Xinxian's communication skills training class is quite good. Teacher Chen Xinxian has many years of experience as a training manager in a well-known foreign company. Now I am a full-time trainer and have a deep understanding and experience of employee training. You can learn about it online.
It's the syllabus of teacher Chen Xinxian. I hope it will help you:
Communication has a profound influence on our daily life and interpersonal relationship, especially the quality of our daily life and interpersonal relationship.
Training Lecturer: Chen Xinxian
Course target: middle-level managers of the company.
Course background:
Communication is one of the most important tasks for managers. Managers must fully and accurately understand some relevant information from superiors, cooperative departments, subordinates and colleagues before making correct decisions. According to the research on the distribution of managers' working hours, 80% of managers' working hours in a day are spent on communication. In the process of communication, 45% of the time is listening, 30% is talking, 16% is reading documents, and 9% is writing reports. Therefore, communication is an important management skill for managers. To do a good job in communication, managers should be able to flexibly use various communication means and forms, overcome various obstacles in communication, and constantly improve communication skills in management practice.
Course outline:
Part I: Overview of communication.
Case study: Why can Sun Xiao get the support of the workshop director?
First, the definition of communication
Second, the meaning of communication.
Third, effective information transmission.
Four: Four Secrets of Communication
Part two: Steps of effective communication.
Step 1: Prepare in advance.
Step 2: Confirm the requirements
1, problem type
An easy question to discuss.
Closed question
2. Example of the problem
Nature gives us one mouth and two ears, which means that we should listen more and talk less. -Socrates
Step 3: Explain your point of view.
Step 4: Handle objections.
Step 5: reach an agreement
Step 6: * * * The same implementation.
Part III: Obstacles that affect communication.
First, the obstacles in the process of information communication
1. Obstacle from information sender
Case study: A scholar buys firewood.
Poor expression ability
Bad image factor
Proceed from personal interests
2. Obstacles in the process of information transmission.
Case study: Who took the wrong goods?
Failure to make use of proper communication channels
Too many transmission links.
Interference from external environment
3. Information recipients' obstacles
selective perception
Decoding and understanding deviation
Refuse to listen
Too much information
Case Study: joe girard's Experience
Second, the obstacles in the information exchange environment
Case study: the vice president smiled.
The fourth part: the cultivation of communicative competence.
Case: Don't shake your head in front of the patient.
First, the principle of effective communication
Purpose principle
Clear principle
Principle of simplicity
Continuity principle
feedback principle
Second, oral communication ability.
1, listening skills
Case study: Turn off the phone.
2. Speaking skills
Case study: Confucius teaches disciples
Questioning skills
Case Study: Adding Eggs
Third, written language communication skills.
The principle of written communication
Letter writing skills
Writing skills of reports
Fourth, nonverbal communication skills.
1, body language communication skills
Case study: the skirt is broken.
Paralanguage communication skills
Case Study: Performance
The fifth part: EQ and interpersonal communication.
I. Overview of EQ
Second, self-awareness and interpersonal communication
Third, self-management and interpersonal communication.
Fourth, self-motivation and interpersonal communication.
Five, identify other people's emotions and interpersonal communication
Six, the skills and ability to deal with interpersonal relationships
Part VI: Overview of effective communication skills training.
6. What kind of communication training are there?
Professional or interpersonal? There are some differences between them. Workplace communication focuses on effective communication between superiors and subordinates and colleagues to improve work efficiency; If it is interpersonal communication, the focus is interpersonal communication ability. I don't know if this is right.
Teacher Chen Xinxian gave a lecture on communication training class. Just last month, our leader invited Mr. Chen Xinxian to give a lecture to our employees, which gained a lot. I don't know if I'm right. I hope it helps you.
7. The most effective communication skills training
8. Learning Notes on the Course "How to Communicate Effectively with Your Boss"
As a subordinate, there is often a fear of leadership. Subordinates often have obstacles in communicating with leaders because of the hierarchical relationship between superiors and subordinates, and some even presuppose that leaders are unreasonable, strict and terrible people before communication, so try to avoid communicating with leaders. Under such avoidance, leaders rarely have the opportunity to understand the work progress, personality characteristics, needs and ideas of their subordinates.
As a leader, due to his status, status, power or busy work, it is difficult to give some personal attention to his subordinates, and sometimes he may only make demands on his subordinates, rarely giving them the opportunity to express their opinions and rarely communicating with them. In this case, it is inevitable that there is a lack of understanding of subordinates and even some misunderstandings. Especially those subordinates who are not very good at active communication with leaders, they have no chance to let leaders really understand some of their own situations and ideas.
It can be seen that the psychological alienation between leaders and subordinates is caused by both sides' poor communication. This will not only worsen the relationship, but also seriously damage the cooperative relationship and affect the work.
How to improve such a distant relationship? Huzhou work network. CC workplace experts believe that: first of all, subordinates should overcome their psychological barriers. Fear of leadership usually comes from fear of Yan Shi or strict father. Many people subconsciously imagine the leader as a strict and inaccessible person. As we all know, the leader, like ordinary people, is an emotional person, and he also hopes to have a benign intimate relationship with his subordinates. Therefore, subordinates should treat leaders with a normal heart, communicate with leaders boldly, and even talk about some things in life, so that it is easy to establish a harmonious relationship with leaders.
Secondly, subordinates should be considerate of leaders. Leaders should pay attention to a wide range, and it is impossible to master their own work ability and work progress. Therefore, it is very important to report the progress of your work to the leaders in time, reflect your own ideas and requirements, and solicit their opinions and suggestions.
Third, leaders also need to understand their subordinates more. Understand that some subordinates rarely take the initiative to communicate with themselves because they are afraid, but this does not mean disrespect or resistance. Leaders can make their attitude more democratic and soft, and try to provide each subordinate with some opportunities to meet and express their ideas alone, thus encouraging these people to communicate with themselves better.
As a leader, it is very important to have more humanized management. With the advent of the knowledge age, employees are no longer just regarded as working machines. As the subject of knowledge and wisdom, people are becoming more and more important, and the rational development of people's internal potential has become an important topic of modern management. Understanding employees' work characteristics and needs, giving employees more opportunities and more work fun, and providing them with the best possible work platform will effectively enhance people's work potential and work efficiency.
Another thing that leaders need to do is to reflect on themselves in time, instead of assuming that all problems come from subordinates. When leaders can understand their subordinates better, they will not criticize and accuse them blindly, nor will they give them an opportunity to defend themselves. This can close the psychological distance between them.