Professional quality improvement training content:
The first part, the work attitude of employees' professionalism.
1, look at the problem from the customer's point of view
2. Be patient with your customers.
3. treat your career as a career.
4. Take full responsibility for your words and deeds.
5. Have the highest professional standards.
6. Everything should be performance-oriented
7. Work for self-worth
8. Actively respond to difficulties in work.
9. Be grateful and accept the job.
The second part, the work ethics of employee's professionalism.
1, treat the profession with the spirit of honesty.
2, honest and self-disciplined, impartial.
3. Strictly abide by professional norms and company system.
Never reveal company secrets.
5. Always be loyal to your company
6. The interests of the company are above everything else.
7. Maintain the company brand with all one's strength
8. Overcome selfishness and establish a sense of saving.
9. Cultivate professional virtues and shape personality charm.
The third part, the work skills of employees' professionalism.
1, clear career goals.
2. Apply what you have learned and turn knowledge into professional ability.
3. Simplify complicated work.
4. Do things right the first time.
5. Strengthen communication and use the right words.
6. Pay attention to every detail in your career.
7. Give customers more valuable advice.
8. Be good at learning and adapt to change
9. Break through professional thinking and be brave in innovation.
The fourth part, the team consciousness of employee's professionalism.
1, team is the premise of personal career success.
2. Individuals are stronger because of the team.
3. In the face of problems, learn to leverage and learn to cooperate.
Helping others is helping yourself.
5, know how to share, don't monopolize the team results.
6. Cooperate with team members with different personalities.
7. Enhance team awareness by identifying advantages.
8. Take care of the overall situation and play a supporting role
The fifth part, the work image of employees' professionalism.
1, employee image represents company image.
2. Clothing etiquette of employees' professionalism
3. Physical etiquette of employee professionalism
4. Work etiquette of employees' professionalism
5. Banquet etiquette of employees' professionalism
6. Telephone etiquette of employees' professionalism
The second day course content:
The first part, keep in mind the four survival bottom lines.
First, speak with performance and be a "chicken that can lay eggs"
1. Prove value with performance
2, the workplace does not look at hard work, only look at credit.
3. Tools should be intelligent when setting goals.
Second, be a "chicken that can lay eggs", not a "soldier who doesn't pull horses"
1, don't just do what the leader tells you to do, do what needs to be done.
2. Think more and take a step.
3. Think from the standpoint of leadership.
4. Cows, Bulls and Taurus
Third, meet customers and exceed customer expectations.
1, customer oriented
The customer is the person who pays our salary.
Everything is to serve customers.
4. Exceed customer expectations
Fourth, character comes first, and victory depends on virtue.
1, integrity
2. A small victory depends on wisdom, and a big victory depends on virtue.
3. Loyalty is the first competitive power.
Loyalty determines income, status and power.
Step 5 be grateful
The second part, abide by the four laws of the workplace.
First, abide by the system norms.
1, do not commit the "taboo" of employees' professionalism.
2. Observation time
Don't do personal things at work
Step 4 keep a secret
Second, abide by the rules of interpersonal communication
1, learn to talk to people.
Step 2 respect others
Step 3 understand others
Never underestimate the value of anyone.
5. Accept others for who they are.
Step 6 take the initiative to help others
7. Ask others for advice or help.
8. Don't be a gossip.
9. Face your competitors calmly and don't be a thorn in others' side.
Third, obey-do as you are told, without any excuses.
1, obedience is unconditional immediate action.
2. There is no excuse.
Four. Responsibility-commitment and performance
1, serious and responsible.
2, the sense of responsibility is concerned about the results.
3. bravely admit "I have a responsibility"
The promise will be fulfilled.
How do tools say "no" to unreasonable demands?
The third part, cultivate six professional attitudes.
First of all, dedication-loyalty to your career.
1, prove character with loyalty and dedication.
2, complete the task, perform their duties, stick to the promise, take responsibility.
Second, only by continuing to pay, diligence will be rewarded.
1, active efforts, spontaneous.
2. Establish a positive attitude and eliminate negative attitudes.
Step 3 create opportunities for yourself
Third, persevere and never give up.
1, persistence, initiative, patience and never give up.
2. Perseverance and hard work can lead to success.
3. Under pressure, don't forget to encourage yourself when you are in trouble.
4. Difficulties and challenges mean that opportunities knock at the door.
5, as elastic as cedar
Fourth, have passion-anything is possible.
1, self-motivation, release passion
2. Leaders like enthusiastic people.
3. 7 steps for tools to find passion
4. Seven methods of tool self-motivation
Fifth, be confident-don't say impossible to yourself.
1, a little ah q spirit.
2, a boss mentality-to be a leader who really appreciates.
3. How to make the boss treat us as one of our own?
4. Become the person that the leader really likes.
Know what you really want.
Have a sense of mission-you are working for yourself.
1, linking work with career.
Don't work for others, but work for yourself.
The fourth part, develop seven professional habits.
First, strive for perfection.
1, "dedication" must first be "fine work"
2. If you are not afraid of a thousand tricks, you are afraid of one trick.
3. Know how to be an expert-not the best, but different.
Second, we should do it in advance.
1, there is too much work to be done, what should I do?
2. The tool divides things into four categories according to their importance and urgency.
3. The tool is sorted by importance and has a priority list every day.
Third, find a way.
1, there are always more methods than problems.
2. Five steps of tool training problem-solving ability
3. Five suggestions on tools to solve procrastination.
Fourth, pay attention to details.
1, details determine success or failure.
2, the world is difficult, there must be easy; Great things in the world must be done in the details.
Verb (abbreviation for verb) works together.
1, the definition and standard of team spirit
2. Show your team spirit.
3. Have a global concept
Sixth, empathy.
1, you help the leader and he helps you.
2. Empathy strengthens your leadership.
3. Professional managers and bosses are empathetic.
7. Career planning
1. Career begins with doing your job well.
2, tools to analyze their own SWOT
3. Set a balanced life goal
4, tools to develop career planning "cross" principle.
5. Don't "jump" but "jump"
The fifth part is to improve the ability of 10.
First, tool 4W communication method
1, how to communicate with superiors
2. How to communicate with peers
3. How to communicate with subordinates
Second, eight golden keys to becoming a master of communication.
1, improve oral and written expression ability
2, the ability to deal with interpersonal relationships
3. How to face the picky superiors?
4. How to face the superior of leapfrog command?
5. How to add comments after the superior speaks?
6, how to face the conflict between superiors and superiors.
Third, learning ability.
1, with an empty cup mentality
2. Clean yourself up regularly.
3, lifelong learning, improve professional ability.
Fourth, innovation ability.
1, innovation means "imitation" and "improvement"
2. Innovation makes everything possible.
3. Innovation means constantly creating new experiences.
Verb (abbreviation for verb) marketing ability
1, learn to sell yourself
2, tools to promote their practical five-step method.
Step 3 Create a personal brand
4. Enhance personal trust.
5. Study the customer's "point of purchase".
The problem-solving ability of intransitive verbs
1, analytical judgment ability
2. The key is to determine the real questions and goals.
3. Eight abilities of tools to solve problems
4, jump out of the routine to find problems.
5. Think from different angles.
Seven. adaptability
Four methods to improve the adaptability of tools
Eight, the ability to plan execution
Nine, organization and coordination ability
X.influence