Help Desk, namely IT service desk, provides diversified IT services for organizations, and usually serves as a single point of contact for users to obtain technical services (such as new requirements, IT problems or seeking help).

For a mature organization, its service desk will ensure timely and efficient technical support and problem-solving services by defining and issuing high-quality service level agreements, thus meeting the needs of business objectives and improving market influence.

The main functions of ManageEngine's ServiceDesk Plus service desk software include:

? Incident and service request management

Manage the life cycle of events or service requests made by users.

? Problem and change management

Manage the life cycle of a problem or change.

? Self-service portal

Promote users to solve common problems by themselves and reduce the burden of service desk technicians.

? SLA (Service Level Agreement) management

Manage the quality and timeliness of services to support user/service delivery.

? asset management

Manage the hardware and software assets in the organization.

? Other functions

Project management, contract management, procurement management, etc.

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