In a progressive society, the frequency of job responsibilities is gradually increasing, and job responsibilities are the basis of organizational evaluation. Presumably, many people are worried about how to formulate job responsibilities. The following are my responsibilities for the guest room. Welcome to reading. I hope you will like them.

Guest room job responsibilities 1 1, supervise, guide and coordinate various guest room service activities, and provide standardized, procedural and institutionalized quality services for guests. Cooperate and supervise the sales control of rooms to ensure the maximum occupancy rate of rooms.

2. Responsible for the cleaning, repair and maintenance of guest rooms. Ensure that public areas conform to health standards, and ensure high-quality services and complete equipment. Manage room consumables, formulate room service budget, control room service expenditure, and do a good job in room cost accounting and cost control.

3, put forward the annual budget of all kinds of items in the guest room, and put forward the purchase list, including item name, brand, unit price, manufacturer and date of use.

4. Make staffing and staff training plans, and rationally allocate and dispatch manpower. Check employee's behavior, gfd, work attitude and work efficiency.

5, do a good job of coordination with the front office, control the room condition, improve the utilization rate of the room and the quality of service to the guests. Cooperate with engineering department to repair, maintain and manage guest room facilities and equipment.

6. Check the fire control and safety work on the floor and work closely with the security department to ensure the personal and property safety of the guests.

7. Draw up and report the annual work plan and quarterly work arrangement of housekeeping department. Appointment, removal, training, assessment, rewards and punishments of housekeeping supervisors and foremen.

8. Preside over the daily house morning meeting and monthly departmental business meeting. Handle complaints and develop friendly relations with guests in the same hotel. Check whether the VIP room meets the standards required by the hotel.

9. Complete other tasks temporarily arranged by the general manager.

Guest room job responsibilities 2 1, responsible for the overall management of the housekeeping department, and follow up the daily operation and administrative management of the department's staff recruitment, assessment and contract renewal;

2, responsible for handling hotel guests' complaints about room service. Solve problems for guests at the first time, and make necessary adjustments and changes to employees or operation processes according to actual conditions;

3. Organize the preparation of departmental budgets and draw up departmental expense consumption plans;

4, responsible for communication with the relevant departments of the hotel;

5. Complete all work and instructions assigned by the general manager;

6, check all the housekeeping logs every day, to understand the previous day's work and special circumstances. Understand the arrival room, departure room, long-term room and VIP room of the day.

7, check the important room hygiene, to ensure the quality of service;

8. Decide and control the demand and supply standard of room supplies, and put forward the production plan of room service supplies, linen and employee uniforms;

9. Check the washing and receiving of employees' uniforms and linens daily to see if the quality meets the standards. Grasp the situation of linen loss and scrap, and make a new linen purchase application plan;

10, organize the preparation of departmental personnel, mini-bar income budget, formulate departmental expense consumption plan, organize the management department to fix property, and cooperate with the finance department to make inventory;

1 1, regularly arrange periodic cleaning plans such as carpet washing and curtain washing, and cooperate with the engineering department to seal the building according to the actual occupancy situation of the year;

12, responsible for communicating with relevant departments and coordinating all room maintenance and hotel building cleaning;

13. Organize the regular meeting of employees above the director level of the department every day, timely convey the work instructions conveyed by the general manager, summarize the shortcomings of the department in the work, and assign new tasks at the same time;

14, responsible for contacting substitute manufacturers of linen washing, workshop leasing, sanitation and disinfection suppliers;

15, complete the monthly report of the department at the end of each month, count the expenses of service supplies and cleaning supplies of the department, make a detailed analysis, explain the excess expenses and put forward a new reasonable plan;

16, formulate and implement departmental systems and plans and supervise their implementation;

17, according to the actual situation of hotel operation, cooperate with the catering department and other departments to arrange major festivals and important promotional activities.

18, do a good job in employee attendance system and control, ensure the planning and implementation of monthly training topics, and be responsible for reviewing, implementing and modifying the front office workflow.

Job responsibilities of Room 3 1. Master the guest status of the responsible floor and provide services for the guests.

2. Manage the floor quota items, strictly control the consumption of guest supplies, and do a good job in waste recycling.

3. Responsible for check-out rounds.

4. Responsible for checking guest laundry room, returning and replenishing drinks.

5. Be responsible for the cleaning of public areas and some rooms on the floor.

6. Responsible for the cleaning and disinfection of cups.

7. Responsible for the collection and replacement of dirty linen and the folding and placing of new linen.

8. Complete the inventory of each consumable.

Guest room job responsibilities 4 1. Participate in the general manager's formulation of the principles, policies and plans of housekeeping management and be responsible for organizing their implementation, and be responsible to the general manager.

2. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best management, service and sanitary condition.

3. Supervise, guide, inspect and train the floor supervisor, laundry manager, warehouse manager and PA foreman of housekeeping department to implement the post responsibility system, implement various policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, receiving VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

5. Once a day, patrol and spot check the areas managed by departments such as guest rooms, and make relevant records, and pay attention to collecting the opinions and requirements of guests, so as to find problems in time, continuously improve the work and improve the service level.

6, responsible for coordinating the work of the housekeeping department, do a good job of communication and cooperation with the managers of relevant departments, and pay attention to strengthen the contact and exchange with the hotel industry counterparts.

7. Responsible for supervising and inspecting the fire safety work in the area managed by the housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with fire emergency measures, actively cooperating with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensuring the safety of guests' lives and guest rooms' property.

8. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with the regulations.

9. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

10. Pay attention to the improvement of employees' ideological, life and professional quality, constantly improve the quality of employees, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees.

Guest room job responsibilities 5 1, obey the work arrangement of the front office manager.

2, master the room reservation and work according to the scope of accepting reservations.

3. Deal with fax and telephone reservation, fill in the reservation form and reply and confirm it in time on the same day.

4. Handle all computer input of reservation.

5. Handle the group reservation or change order sent by the sales department.

6, two days in advance with the computer to check the reservation and the original reservation information, to prevent mistakes and ask the reservation staff to supplement the unfinished content of the reservation.

7. Inform the in-store liaison of the guest list and their flights arriving at the store the next day, do a good job of welcoming guests and picking them up, fill out a pick-up and delivery notice for the guests who need to pick them up, and the concierge is responsible for delivering them.

8. Make supplementary records in the guest history according to the budget list of the departing guests.

9, for the department in the guest history file query related information.

10, archive the reservation materials according to the specified date and surname order.

1 1, responsible for overbooking and making time difference reservations.

12, master the room status and reservation, accurately arrange rooms, timely notify relevant departments of the room number, and control the rooms used by important groups and guests.

13. Report to the superior immediately after receiving the reservation of a guest with status, and decide whether to do VIP reception.

14. after receiving the VIP reception notice, you should make a list for the front desk, the assistant manager of the lobby, the public relations department and the concierge department. All precautions should be listed on the list. If the room needs fruit baskets and flowers, you should also make a list for the relevant departments to prepare in advance.

15, responsible for implementing the meeting held by the front office and keeping records.

16, responsible for making, saving and distributing weekly reports reflecting room reservations.

Guest room job responsibilities 6 1. Train waiters to do cleaning work in designated areas.

2. Check the room quality, ensure the room quality standard, and provide "Hilton Good Times" service.

3. Assign the tasks assigned by the assistant executive housekeeper or assistant housekeeper to the waiter.

4. Attend daily work meetings and receive special instructions.

5. Fill in the room report.

6. Check the check-out room and turn it into a saleable room after confirming that the room meets the cleaning standards.

7. Try to meet the special requirements of the guests. Handle guest complaints and report to assistant executive housekeeper.

8, according to the checklist to check whether the room is clean, whether the guest supplies are complete, and will need to repair the room in time.

9. Repair the rooms and articles that need to be repaired in time and ensure that they have been repaired.

10, fill in the report to ensure the loss and recovery of the items left by the guests.

1 1. Report the loss and damage of guest room items.

Guest room job responsibilities 7 1, responsible for personnel management: performance, attendance, leave and other management;

2. Organize, arrange and coordinate the cleaning of guest rooms and public areas;

3. Supervise and evaluate the cleaning and service work of subordinates according to standards and procedures;

4. Manage room supplies and conduct room training.

5. Complete other work arranged by superior leaders.

6. Coordinate with other departments.

6. Do a good job of communication and coordination with relevant departments to ensure the smooth progress of housekeeping department.

7. Be responsible for checking the room status and ensuring that the room can be rented out in time.

8. Be responsible for checking the energy-saving status, cleanliness and service quality of the articles and facilities in the housekeeping department, so as to make them conform to the specified norms and standards, and report for repair in time when problems are found.

9. Be responsible for the application and loss report of required consumables.

10. Responsible for filling in the foreman's rounds diary, work log and meeting record book.

1 1. Assist department leaders to arrange and adjust the work of their subordinates.

12. Do a good job in training successors.

13. Assist superior leaders to implement and actively participate in various trainings organized by various departments and hotels to improve their own quality and professional work skills.

14. Complete other tasks assigned by superior leaders on time.

Guest room job responsibilities 8 job responsibilities

1, check the gfd and mental state of night shift employees and make work arrangements for them;

2. Be responsible for all guest rooms at night shift;

3, record the guest's phone, to convey the guest's request to the waiter;

4, important VIP floor to send people to create jobs, luggage arrived or group arrived, to send people to the floor handover and meet;

5. Check the room condition with the front office;

6. Check the recycling of other keys on the floor;

7, arrange the night shift plan health;

8. Pay attention to the illegal stay or abnormal behavior of the guests, and contact the security department, the assistant manager in the lobby and the manager on duty;

9. Finish the night shift, check the wine list, count the number of rooms opened, copy the maintenance report and checklist, and make a daily report of drinks;

10, reasonably allocate the rooms that need to be cleaned in the next day's health class, and arrange floating personnel;

1 1. Every night, personnel must be arranged to patrol the area under their jurisdiction at an appropriate time to check the equipment, safety, fire prevention and the work of night shift personnel;

12, supervise employee attendance and fill in night shift records;

13, attend the regular meeting of the department in the morning and report to the floor duty manager.

14, reasonably arrange the rounds of night shift service personnel;

Guest room job responsibilities 9 1. Train waiters to do cleaning work in designated areas.

2. Check the room quality, ensure the room quality standards and provide services.

3. Assign the tasks assigned by the supervisor to the waiter.

4. Participate in daily work meetings and special instructions.

5. Fill in the room report.

6. Check the check-out room and turn it into a saleable room after confirming that the room meets the cleaning standards.

7. Try to meet the special requirements of the guests. Handle guest complaints and report to the supervisor.

8, according to the checklist to check whether the room is clean, whether the guest supplies are complete, and will need to repair the room in time.

9. Repair the rooms and articles that need to be repaired in time and ensure that they have been repaired.

10, fill in the report to ensure the loss and recovery of the items left by the guests.

1 1. Report the loss and damage of guest room items.

Job responsibilities of room attendant

1, love their jobs, love their business, and consciously abide by the rules and regulations of our store.

2, answer the phone, answer the guest consultation or request.

3, timely record housing, rounds, check-out time, maintenance, etc. , and check the statements and rooms with the front office.

4. Assist guests to check in. The personnel on duty should greet the guests at the stairs or at the door, guide the guests into the room, and introduce the facilities in the room (hot water, air conditioning, network cable, telephone, etc.). ).

Everything in the guest room should be clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time.

6. Responsible for sending and receiving work keys, keeping records of key recipients, and strictly implementing the system of borrowing and returning.

7, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

8. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy.

9, do a good job of equipment repair. The waiter first went to the scene to understand the damage, and then reported for repair. Maintenance personnel should be present when entering the guest room for maintenance.

10, do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

1 1. Learn about the equipment operation, power switch, lighting tools, carpet use, wall cleaning, window ventilation, etc. within the jurisdiction every day, and report the maintenance in time if any abnormality is found.

12, responsible for the registration, storage and surrender of items left by guests, and shall not be detained without permission, and offenders will be hell to pay.

13, the staff is not allowed to stay in other people's rooms at night, and the discoverer will be fined according to the listing price and transferred from his post.

14, do a good job of succession. Turnkey, room status and handover record.

15. Listen carefully to the guest's opinions and feedback the guest's information and suggestions to the room manager in time.

16. Take good care of guest room property, practise economy, complete all assigned items according to quality and quantity, study business knowledge hard, and constantly improve service skills and service level.

Guest room job responsibilities 10 1. Confirm the daily room cleaning plan, check the completeness and completeness of cleaning equipment and appliances, and do a good job in room cleaning according to the cleaning and handling requirements of different rooms in the room.

2. Clean the guest room according to the guest room standard operating procedure to ensure the clean quality of the guest room.

3, cleaning process, found that the room has damaged equipment and facilities to repair in time.

4, cleaning process, found that the guest left behind items in a timely manner to the room manager.

5. Complete the cleaning of guest room planning according to the requirements of Hygienic Operation Specification for Guest Room Planning.

6, do a good job of succession, record the status of the guest room during the succession.

7, take good care of all kinds of keys used in the work, and collect and return the keys in accordance with the regulations.

8. Unite colleagues, work actively and care about the collective. Complete other tasks assigned by the leaders.

Guest room job responsibilities 1 1 1, check the gfd, code of conduct and attendance of waiters.

2. Arrange the work according to the procedural standards and temporary instructions of the department.

3, check the floor of the public * * * area and the sanitary situation of stairs, fire exits, timely solve the health problems found.

4. Check and supervise employees to remove carpets, wallpaper and wall stains at any time.

5, check the implementation of health planning.

6, accept the supervisor's work instructions and make corresponding work arrangements for employees.

7. Check the repair items of the early shift.

8. Check the turndown service.

9. Check the guest room hygiene and work completion according to the cleaning standard, and report to the room in time.

10, check the implementation of VIP and special rooms.

1 1. Check rooms DND, NNS, NB, etc.

12, check the safety of the floor.

13, supervise the retraining of new employees and existing employees.

14, actively contact with the front desk, and timely solve the problem of small commodities, room supplies running out of account and compensation for damage to room items by guests.

15, and do a good job of handover with the foreman of each class.

Guest room job responsibilities 12 1, leading employees to do their jobs conscientiously;

2, supervise the waiter to do a good job of service and personally participate in the service work;

3. Track and check the guest room hygiene in time and correct the unqualified places;

4, timely understand the room cleaning speed, situation, timely supervision;

5, supervise the waiter to seriously implement the hotel and department rules and regulations;

7. Do a good job in coordinating the team with other teams;

8. Do a good job in attendance and training of team employees.

Guest room job responsibilities 13 1. Check out, clean rooms according to procedures and standards, and replenish various guest supplies and towels.

2. According to the actual consumption of the guests, report to the room service center and add various items and drinks in time.

3. Clean the room in order.

4. Tidy up the workshop and linen room, prepare the working car, and count and register the linen on that day.

5, keep the workshop and the ground clean, and clear out all the garbage, vacuum cleaning every week.

6. If the guest needs maintenance, he should report it in time.

7. Clean the public area according to the maintenance requirements of the public area plan.

8. Check the vacant room, turn off the air conditioner in the room, check whether the door lock of the room is locked, and do a good job in fire safety inspection.

9, check the corridor, collect the clothes outside the guest, pay attention to the guest dynamics, make records.

10, check all vacant rooms on the floor, pay attention to whether the drinks and articles are complete and make records.

Guest room responsibilities 14 1. Master the situation of guests on the floor and provide timely, polite, thoughtful and standardized services for guests.

2. Ensure the safety, cleanliness, neatness and beauty of guest rooms and public areas on floors, and create an elegant and comfortable living environment for guests.

3. Clean the room according to the operating procedures, and report the damage to the equipment in the room immediately. The room layout should be standardized and standardized, be familiar with the use and maintenance of various equipment in the room, check the operation of the room equipment every day, and notify the service desk in time if any damage is found, report it to the relevant departments for maintenance, and make records.

4, management floor quota materials, cotton goods, control the guest supplies, to prevent loss.

5, keep the workshop, disinfection room and bathroom and other work areas and work utensils clean and tidy.

6. Complete other tasks assigned by the immediate superior.

7. Report the problems encountered in the work to the immediate superior.

8, to participate in team training, improve work skills, meet the needs of guests.

9. Familiar with hotel services, service hours and telephone numbers; Familiarize yourself with the guests.

10, responsible for cleaning the assigned rooms, placing and supplementing articles according to the required standards, and cleaning the corridors, carpets and wallpaper where the guest rooms are located.

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12, keep the room key. If the key is lost, it shall be reported without delay or concealment. You shouldn't open a room for others without authorization.

Guest room job responsibilities 15 1. Implement all work items of the department, and be responsible for checking the appearance and behavior of employees.

2. Supervise the staff to clean the room according to the procedure requirements.

3. Keep the room clean and pay attention to the maintenance of equipment.

4. According to the standard acceptance floor * * * area public health, facilities and equipment in good condition.

5. Responsible for the daily management of mini-bar items.

6. According to the hotel's operating indicators, complete the department's operating cost budget, and assist department leaders to organize employees to seriously implement and implement it.

7. Organize the cost control plan and control all costs.

8. Be responsible for the cost accounting, goods depreciation, equipment maintenance and safety of this department.

9. Regularly check the usage of room supplies and cleaning and washing supplies to avoid waste and ensure the smooth completion of the budget.

10. Evaluate and check the performance of subordinates and propose rewards and punishments.

1 1. Conduct targeted training for subordinates.

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