Here are some of my favorites:
Seven consciousnesses that excellent salespeople must possess.
1, goal consciousness
Clear your work goals and objectives, and work accordingly.
For example, what is our guaranteed monthly turnover? What is my monthly sales target?
2. Profit consciousness
Consider working with profits and costs.
3. Customer awareness
(1) The customer is God. (2) The user is always right.
4. Raise awareness
We should always check the problems in our work, consider the improvement methods and implement the improvement to improve our business level.
5. Quality awareness
We should not only maintain the quality of goods, but also pay attention to our own service quality.
6. Consciousness of discipline
Act in strict accordance with business rules and service standards.
7. Sense of cooperation
Communicate and cooperate with colleagues, ask for advice modestly, be helpful and do a good job together.
The "4S Principles" for Excellent Salespeople to Receive Customers
Smile to express happy mood and gratitude with a smile.
8? 9SPEED shows energy, enthusiasm and clear service with quick action. Not letting customers wait is the main link of good service.
SMART wins the trust of customers through skillful operation, and skillful debugging and packaging can make people feel the training of sales staff.
As we all know.
8? Sincere (honest) sincere treatment of customers, to prevent counterfeiting and deception, is the most fundamental and main principle of sales staff.
The starting point of mastering the company's product knowledge
Basic focus, style, color, fabric, feeling, popularity, evaluation, packaging, trademarks, promotional activities, gifts.
, after-sales service, quality assurance, secondary focus, design idea, development intention, materials, accessories, manufacturing technology and patents, performance, use, safety, reliability, operability, use method, maintenance method, economy, price and depreciation rate.
Other focus
Advertising, sales performance, penetration rate, market coverage, feelings and evaluations of other customers.
In view of the above, we should pay attention to the following aspects.
8? Compared with other companies' products, our company's products are superior.
8? Compared with the old products, the improvement of the new products lies in this.
8? From the customer's point of view, how to introduce is useful to him.
8? Digest professional and difficult terms and explain them concisely in your own language.
8? Familiar with product structure, good at promoting sales with skilled demonstration products.
Basic skills of oral and listening methods
Basic skills of speaking methods
* Speak in a clear, pleasant and loud tone.
* The whole sentence is pronounced clearly at the end of the sentence.
* Try to overcome the meaningless "mantra" blurted out.
* The language is correctly worded.
* Pay attention to control the rhythm and speed of speaking.
* Look into each other's eyes, say and listen.
* Speak and listen with a clear smile.
Basic skills of listening methods
* Pay attention to the topic and listen with a cheerful expression.
* If there is something difficult to understand, ask for confirmation.
* Be good at asking questions when appropriate, and urge the following people to show your interest.
* not only to understand the words, but also to understand each other's voice.
* Always listen to what others say, don't interrupt and interrupt.
* Get rid of some bad habits when listening to others (such as picking your nose and shaking your legs). )
* Don't wait for people's preconceptions, listen to the content objectively.
Alternate ways to attract customers into the store
The so-called standby means "waiting for the opportunity to approach customers". In the waiting method, it is very important to use your head. In the direct selling place, you will be clear, cheerful and energetic, so that customers passing by will have the feeling of knowing more. To this end, the following three points need the efforts of the shopping guide representative:
A good image of neat clothes and correct appearance
Clear expression and language, cheerful, kind and gentle.
Smart and pleasant pace and working conditions
Ten Signs of Customers Deciding to Buy
1, read the brochure enthusiastically.
2. The question of enthusiasm
3. Ask about the price and purchase conditions.
4. Ask about after-sales service.
Step 5 discuss with your peers
6, full of energy, emotional
7. Once I left the store, I went back to the store to see the same product.
8. Ask about the sales of the goods and whether they are popular.
9. Be friendly to the store staff
10, while enjoying and meditating.
Customer complaint handling method
1, three stages of complaint handling
(1) Understand the customers' anger and calm them down.
(2) Confirm the facts, make appropriate treatment, and make it reasonable and acceptable to customers.
(3) Please pay more attention to customers in the future to urge the store to serve customers better.
Flexible handling of customer complaints
1, change the character discussion
8? This method is effective if the customer has become an emotional "annoying person".
2. discuss it somewhere else.
8? Walking can calm the mood, let customers get rid of anger, and also have time to think about treatment methods.
3. Change the time to discuss.
8? It can investigate things and research solutions while getting cooling time.
I wish you an excellent salesperson as soon as possible!