I. Responsibilities of Office Staff

Article 1 The duties of the office director are:

1. Fully lead the work of the office and specifically preside over administrative affairs;

2. Convene the weekly meeting of the company office and make the weekly work plan;

3. Review and approve the report of the company's management expenses below 1000 yuan;

4. Review and report the management expense plan of the company with more than 65,438+0,000 yuan;

5. Be responsible for the company's fire prevention, theft prevention and traffic safety management;

6. Be responsible for the accommodation management of company employees;

7. Be responsible for reviewing and signing foreign economic contracts and coordinating the legal affairs of the company;

8. Responsible for the staffing management of the general manager's office;

9. Be responsible for the formulation and implementation of external work plans.

Article 2 Duties of the Chief Executive:

1. Purchase materials and small materials according to the contract;

2. Arrange lunch for employees;

3. Pay the telephone bill;

4. Environmental sanitation management;

5. Accommodation arrangements for foreign guests;

6. Specifically handle the annual inspection, annual inspection, insurance and maintenance of vehicles;

7. Apply for temporary residence permits for company employees;

8. Other work cooperation.

Article 3 Responsibilities of the front desk attendant:

1. Switch telephone connection;

2. Fax sending and receiving and registration;

3. Reception and registration at the front desk;

4. Guest introduction, hospitality, transportation;

5. Punch supervision and attendance summary;

6. Save, summarize and tabulate leave and overtime declaration forms;

7. Elevator management, lighting, door and window inspection;

8. Send and receive newspapers and letters, organize and save newspapers.

Article 4 Responsibilities of the Deputy Director of the Office:

1. Supervise and report the weekly work plans of all departments of the company;

2. The implementation of the heart-to-heart talk system;

3? The reflection of employees' ideological trends and the research, approval and implementation of incentive mechanism;

4. Arrangement and arrangement of internal meeting materials:

5. Organization of employee birthdays and company meetings;

6. Management and approval of documents issued by the company:

7. Assist the data collation of all departments of the company;

8. Archives management:

9. Review and edit documents, records and internal logs.

Article 5 The duties of clerks are as follows:

1. Printing, registering, distributing, copying and binding documents and materials;

2. Water dispenser management:

3_ The company's office supplies and equipment shall be kept, registered and distributed according to regulations;

4_ office supplies plan submitted to the director for approval

5. Receive and inform guests in the general manager's office.

Article 6 Duties of drivers:

1. Travel in time and drive safely;

2. The company leads commuter cars and guest shuttle buses;

3. Safe storage, daily cleaning and maintenance of vehicles;

4. Other jobs.

Second, the staff code

The first rule is to obey the law. Learn and abide by national laws and regulations.

Second, love the collective. And the company's honor and disgrace and * * *, concerned about the company's operating efficiency, establish a "team, competition,

Cooperation and responsibility ".

Third, listen to the command. Obey the leadership, obey the command, and complete the work and everything assigned by the leadership with high quality.

Deal. Try to help the leaders carry out their work.

Article 4 Strictly observe discipline. Don't be late or leave early. Don't be on duty during working hours, don't smoke in the non-smoking area, and don't be personal.

Take or damage public property, don't start a new stove and cook your own food, and don't do anything that harms unity.

Article 5 Pay attention to appearance. Keep your clothes and hair tidy. Male workers have no long hair and beards; Female employees should

Go to work with light makeup and dress appropriately.

Sixth, be polite. Use polite expressions such as "hello", "welcome" and "thank you", regardless of color, race,

Faith and dress bring people. When meeting guests, take the initiative to give way; When walking with guests, you should politely let the guests go first; Ride a bike together

In a group of people, let the guests get on first and get off first.

Article 7 Pay attention to hygiene. Cut your nails often, pay attention to hygiene, no sweat and no smell. Don't drink before work,

Squid-flavored food keeps oral hygiene.

Article 8 Pay attention to standing posture:

1. Chest out and abdomen in, shoulders down;

2. The feet are slightly separated by about15 cm;

3. The arms naturally hang at the sides or behind your body. When you put them behind your back, put your left hand on the back of your right.

4. Keep your head straight, look straight ahead, have a natural facial expression and smile slightly. Don't lean back and forth or lean against other things.

Don't thrust, akimbo, hug your shoulders, cross your legs back and forth, or click on one leg, look around, shake your head, or stand and chat.

Article 9 Respect customers:

1. Smile when receiving guests, have a correct attitude when talking with guests, be polite, listen carefully and don't grab words.

Interrupt the argument, speak in a moderate and measured voice, with a gentle and elegant tone, and don't make any noise. When you hear opinions and criticisms, don't

Defend, treat calmly and report in time;

2. When a guest asks, you should answer any questions, and you can't say "no", "I don't know", "no" or "I don't know".

White ","no ","don't understand "and so on. And don't treat guests with a stiff and cold attitude;

3. Respect the customs and habits of the guests, don't talk about, don't laugh at the guests with physical defects, and don't play with the guests.

No presents, son. When the telephone rings, put it through immediately, and it will ring no more than 3 times;

When you transfer the phone, you should say "Hello!" ! Xxx department ",and then listen carefully, gentle tone, don't forget.

Use the polite language of this position;

5. Don't take the initiative to shake hands when meeting guests. When you have to shake hands, you should smile, pose correctly and use moderate force. number

You can use your left hand. When shaking hands, the left hand must not be inserted into the pocket;

6. Don't put on makeup, manicure, pick your teeth, dig your ears, burp, stretch, snap your fingers, hum, and make small noises in front of guests.

Tune.

Article 10 Keep secrets strictly. Don't talk about the company to customers or outsiders. Don't say short customers.

Very long. All internal documents, materials, statements, summaries, etc. It should be collected and locked before leaving people to ensure that there is no information on the table.

Material leakage.

Eleventh lecture on honesty. Gifts should be turned over to the public in full, and can't be hidden. No corruption, no bribery, no embezzlement.

Don't abuse power for personal gain. We should dare to expose problems, to fight against unhealthy trends, to fight against unhealthy trends, and to establish healthy trends.

Article 12 stresses economy. Overcome "waste is inevitable" and eliminate ever-burning lamps and running water. Save stationery

Equipment, cherish all kinds of equipment and articles. We should carry forward the good tradition of thrift and make contributions to the company's income increase and expenditure reduction.

Three, the administrative office standard management system

Article 1 These Provisions are formulated in order to improve the level of office management and cultural construction of the Company.

Article 2 Specifications of office instruments:

1. Every Monday to Thursday: Men must wear a suit and tie;

2. Every Monday to Thursday: Women must wear dark dresses, vests, shirts and leather shoes;

3. Friday: casual tops and trousers, ladies can wear skirts (except foreign affairs activities);

Hair is neatly combed, clothes are neatly ironed, ties are straight, and shoes are polished.

Article 3 Booth area specifications:

1. Desk: Nothing is allowed on the desktop except computers, cups, telephones and stationery;

2. Auxiliary desks: file boxes and a small number of reference books;

3. Seats: Nothing is allowed on the backrest and seat, and the chair should be adjusted when people leave;

4. Computer: The computer should be placed in the front left corner of the desk;

5. Cardholder screen: Posting is not allowed inside or outside;

6. Garbage basket: Cover with plastic bag and put it in the lower right corner of the desk.

Article 4 Office specifications:

1. Desk: There is nothing on the desktop except office supplies and computers purchased by the company;

2. Auxiliary desk: the desktop is placed outside the file box, pen container and books, and other items are not allowed;

3. Computer: Desktop 45. The corner is placed against the wall, the horizontal host is placed under the monitor, and the vertical host is placed under the desktop;

4. Drag the cabinet: placed in the lower left corner of the desk or the back of the auxiliary desk facing the office chair;

5. Garbage basket: behind the auxiliary table;

6. Drinking machine: designated place, not allowed to move at will;

7. Newspapers and periodicals: must be placed on the newspaper rack;

8. Coat handbag: It is hung in the cloakroom or cupboard, and it is strictly forbidden to put it on the office desk and chair or the ground cabinet at will.

Article 5 Language specification:

1. Communication language: Hello, good morning, good morning, good evening, goodbye, sorry, thank you for your attention, have a nice weekend, bye-bye;

2. Telephone language: Hello, excuse me, thank you, goodbye;

3. Reception language: Hello, please wait a moment, I'll announce, please sit down, sorry, please register, I'll contact you right away, ok, ok (don't say "no").

Article 6 Code of Conduct:

1. Stick to your post and don't string posts;

2. Don't read newspapers, play games or do other things unrelated to work during working hours.

3. The desk should be kept clean, and the office should be kept quiet;

4. During working hours, makeup is not allowed in the office;

5. Please receive visiting guests and business talks in the reception room or conference room;

6. Use the reception room and meeting room to register in the office first. Generally, the reception desk is not allowed to be used at will.

Room;

7. Don't make long-distance calls to the company for personal reasons. Anyone who calls for personal reasons will be fined.

8. Don't send and receive private emails or chat online on the company computer, as it will be fined;

9. Do not use computers of other departments at will; Without the approval of the general manager, private guests are not allowed to use the company computer;

10. All emails must be approved by the department manager, and emails sent in the name of the company must be approved by the general manager.

Management approval;

1 1. Without the approval of the general manager and the instructions of the department manager, you shall not ask for, print or copy the materials of other departments;

Article 8 Pay attention to standing posture:

1. Chest out and abdomen in, shoulders down;

2. The feet are slightly separated by about15 cm;

3. The arms naturally hang at the sides or behind your body. When you put them behind your back, put your left hand on the back of your right.

4. Keep your head straight, look straight ahead, have a natural facial expression and smile slightly. Don't lean back and forth or lean against other things.

Don't thrust, akimbo, hug your shoulders, cross your legs back and forth, or click on one leg, look around, shake your head, or stand and chat.