1. Strengthen professional ethics

2. Clear role positioning

3. Be good at two-way communication

4. Adhere to the "Three A Rules"

5. Pay attention to image effect

6. Advocate zero interference

Part II: gfd standards for hotel service personnel.

I. Appearance and Overview of Appearance

1. Instrument and demeanor

2. The meaning of appearance

3. Service personnel pay attention to the importance of beautiful appearance.

4. Appearance requirements of service personnel

Second, the facial modification specification

1. Eye modification

Step 2 trim your eyebrows

3. Oral modification

Trim the nose

5. Ear and neck modification

Third, the hair parts modification specification

1. Cleanliness of hair parts

2. Hairstyle design

3. Beautifying the hair part

Fourth, the modification specification of limbs

1. Manual modification

2. Lower limb modification

Five, facial beauty and makeup

1. Basic requirements for facial beauty and makeup

2. Daily maintenance of skin

3. The specific operation method of facial makeup

Cosmetic taboo

Part III: Etiquette of hotel service personnel.

1. Behavior standard of hotel service personnel

2. Standards of hotel service personnel

3. The walking posture standard of hotel service personnel.

4. Hotel service personnel crouching posture standard

5. Sitting posture standard of hotel service personnel

6. Gesture standard of hotel service personnel

7. The expression of hotel service staff