The first part of the basic knowledge and professional ethics requirements
1, professional ethics
Master the basic knowledge of professional ethics; Abide by the professional code-abide by the law, love their jobs and be dedicated; Conscientious, conscientious; Honest and trustworthy, enthusiastic service.
2. Basic knowledge of property management
2. 1 Basic concepts of property management
Requirements to master the concept of property and property management; Understand the characteristics of property and property management; Understand the task and purpose of property management; Master the main contents and basic principles of property management; Understand the quality and professional ethics requirements of property management personnel.
2.2 Property management agencies
It is required to understand the concept, main functions and classification methods of property management enterprises; Master the classification method of qualification grade of property management enterprises and the internal organizational structure of property management companies; Familiar with the establishment procedures of property management enterprises; Know the owner's representative
Organization, functions and work contents of meetings and owners' committees; Be able to coordinate the relationship between property management enterprises and related institutions in practical work.
2.3 Property management of residential quarters
Master the definition, composition and characteristics of residential quarters; Understand that * * * has the characteristics of a house; Mastering the meaning, content and process of residential property management can realize the goals and requirements of residential property management according to the principles and characteristics of residential property management.
2.4 Property management of office buildings
Understand the definition, types and characteristics of office buildings; Understand the ways and objectives of office property management; Master the contents of office property management and lease management.
2.5 Property management of commercial buildings
Understand the meaning, characteristics and types of business premises; Master the requirements of property management in commercial places; Master the work content of commercial premises lease management.
2.6 Industrial Zone Property Management
Understand the meaning and function of property management in industrial zone, and master the content of property management in industrial zone.
3. Laws and regulations related to property management
The second part of the property management specific job skills requirements
1, property takeover and acceptance exit.
Understand the requirements, standards and functions of property takeover acceptance, and master the operation of property takeover acceptance; Master the operation of property management exit.
2, the establishment and management of property management files
Master the filing of property rights and the establishment of user files; Master the basic steps of establishing property files and the management methods of property files; Understand the application of computer in property file management.
3. Common documents of property management
Master the drafting of notices, plans and rules and regulations; Understand how to conclude a property management entrustment contract.
4. Management of property management fees
Understand the basic composition of property management fees; Master the calculation method of property management fees; Master the collection of property management fees.
5, housing maintenance and management
Master the main contents of daily maintenance of houses; Master the main procedures and methods of housing maintenance management.
6. Maintenance and management of ancillary equipment of houses
Master the composition, classification, management and daily maintenance of ancillary equipment, the contents and methods of maintenance and management of water supply and drainage system, sanitary equipment and fire-fighting facilities, and the maintenance of building electrical equipment; Understand the types and basic knowledge of decoration equipment, warehouse equipment, new small domestic oil-gas boilers, central air conditioning systems and other equipment.
7. Safety management
Master the contents of public security management, the establishment of public security institutions, public security work procedures and the handling methods of common problems in public security management; Master the basic links of setting up fire control institutions, building and managing fire control facilities; Understand the principles and methods of parking lot (garage) construction, guard management system and vehicle storage regulations.
8. Environmental management
Understand the causes and harmfulness of air pollution, water pollution, solid waste pollution and noise pollution; Master the methods to prevent environmental pollution; Master the setting of cleaning institutions and greening management institutions in property management enterprises and the responsibilities of each post; Understand the requirements of cleaning management and greening maintenance management.
9. Organization and management of entertainment activities
Master the planning, preparation, contents and methods of cultural, sports and entertainment activities in the property area; The main contents and steps of formulating and implementing cultural, sports and entertainment programs; Basic ideas and methods of formulating management rules and regulations for cultural and recreational activities and implementing management; Understand the basic knowledge of advertising.