1. Survey report template
In recent years, with the rapid development of China's economy and the improvement of people's living standards, cars have gradually become an important means of transportation in people's daily lives. Cars have brought us a lot of traffic convenience, but they have also brought us pain. Road traffic accidents have become one of the main causes of accidental casualties. Therefore, we made a survey on the traffic safety of urban streets. We surveyed some pedestrians on the road. Many people are no strangers to traffic rules and some traffic knowledge. But through our unannounced visits, we found that many people don't obey the traffic rules. Pedestrians and drivers are free to walk on the road and turn a blind eye to the vehicles or pedestrians in front. In fact, this is the source of traffic accidents.
In fact, it is also very important to popularize traffic safety knowledge among primary school students, because the society is developing faster and faster and the number of motor vehicles is increasing. Most accidents are caused by pupils who don't know the traffic rules. And through our investigation, in Shangrao County, there are many pupils who don't obey the traffic rules. To let them know that traffic rules must be observed, the way is for schools and parents to educate primary school students on traffic safety and tell them some important traffic rules and traffic knowledge.
2. Investigation report template
I. Basic Information 20xx Express Service Satisfaction Survey covers all provincial capital cities, municipalities directly under the Central Government and 50 cities with large express delivery business. Specifically: Beijing, Tianjin, Shijiazhuang, Taiyuan, Shenyang, Dalian, Harbin, Shanghai, Nanjing, Suzhou, Hangzhou, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Chongqing, Chengdu, Kunming, Xi, Lanzhou, Urumqi, Ningbo, Hohhot and Changchun. The investigated express brands are top 10 enterprises with good service level in 20xx, including: postal EMS, SF Express, Shentong Express, YTO Express, Dayun Express, ZTO Express, ZJS Express, Baishi Express, Tian Tian Express and Super Express. The survey adopts computer-aided telephone interview and quick time-limited inquiry: XX valid samples were obtained by telephone interview and XX valid samples were obtained by time-limited inquiry.
Second, the survey results
The survey shows that the overall satisfaction of express delivery service in 20xx is 72.7 points, which is 1.0 points higher than that in 20xx, and the service level of the industry has been steadily improved. Among them, the public satisfaction was 77. 1, 2.6 points higher than that in 20 19, and the contribution to the overall satisfaction was1.33; The satisfaction of time measurement is 68.3 points, 0.7 points lower than 20xx, and the contribution rate to the overall satisfaction is -0.33 points. The overall brand satisfaction scores are: SF Express, Postal EMS, YTO Express, Shentong Express, Dayun Express, ZTO Express, Tian Tian Express, Baishi Express, ZJS Express and Youxin Express; Among them, SF Express scored more than 80 points, and postal EMS and YTO Express scored more than 75 points.
In terms of public satisfaction, the satisfaction of acceptance and collection exceeded 80 points, reaching 85.2 points and 84.7 points respectively, which were 3.9 points and 65,438+0.7 points higher than those of 2065,438+09 respectively; The delivery and after-sales links both exceeded 70 points, reaching 76.3 points and 7 1.0 points respectively, which were 3.8 points and 7. 1 points higher than 20 19 respectively. The phenomenon of "focusing on the front and neglecting the back" in express delivery service has eased, but there is still room for further narrowing the service gap.
In the process of acceptance, the acceptance satisfaction of ordinary telephone is 85.9 points, which is 3.3 points higher than that of 20xx. Customer service hotline acceptance satisfaction was 82.0 points, an increase of 1.3 points over 20xx years. Companies with better performance include SF Express, Postal EMS, Best Express and Dayun Express. Users are dissatisfied with the low connection rate, complicated ordering operation and poor service attitude of some enterprise customer service hotlines.
In the collection process, the performance of service satisfaction is 88.9 points; The satisfaction degree of the door-to-door time limit is obviously improved, which is 2.4 points higher than that in 20xx years; The satisfaction of express delivery cost is only 74.9 points, which is significantly lower than other indicators, indicating that users are more sensitive to express delivery prices. Companies that perform well in the collection link include Best Express, SF Express, Tian Tian Express and ZTO Express.
In the delivery process, the delivery quality performance score is 85.6 points; The satisfaction degree of delivery confirmation has improved obviously, which is 5.5 points higher than that of 20xx, but it is still the lowest index with the satisfaction score of 65.9 points. Companies that perform well in express delivery are SF Express, YTO, Shentong and Postal EMS. Users are dissatisfied that some courier companies cannot provide delivery confirmation service.
In the after-sales link, the satisfaction of inquiry service is 80.0 points, which is also the most obvious indicator of the improvement of after-sales link, which is 5.8 points higher than that in 20xx; Complaint service is still the lowest after-sales satisfaction evaluation index, with a score of only 49.5, and the quality of complaint service still needs to be improved. Companies with good after-sales performance include SF Express, YTO Express, Dayun Express and ZTO Express.
The main factors that consumers consider when choosing a courier brand are timeliness (accounting for 38.9%), price (accounting for 38.0%) and service (accounting for 24.7%).
Judging from the types of problems reflected by consumers and the reasons for complaining about express delivery companies, the delay of express delivery is still the main problem of express delivery companies at present, and ensuring the timeliness of express delivery is still the key for express delivery companies to improve their services.
Judging from the users' habits of using express delivery, 48.3% of the respondents called the local outlets of express delivery companies or couriers' mobile phones to place orders, and 62.0% of the users chose express delivery company official website to check the express delivery number. In terms of the location of receiving express mail, the office front desk is still the first choice for users, with a ratio of 4 1.5%.
The survey also shows that the service balance of the express delivery industry has been enhanced in 20xx, the public image of the express delivery industry has been steadily improved, and public expectations have become more rational; The matching degree between public satisfaction and timing satisfaction is improved, and the balance between users' subjective evaluation and the actual completion of enterprise time limit is continuously strengthened; Affected by the improvement of after-sales satisfaction, the balance between the front and back of express delivery service has been greatly improved; The gap between regional service levels has narrowed.
3. Investigation report template
How do grassroots women's federations serve women and children? How will the needs of women and children be realized and met? How to make women and children have a higher sense of acquisition and happiness? In recent years, the Women's Federation of * * Town has actively explored the establishment of a three-level linkage mechanism among town, village and school, which has strengthened the ties between women's organizations, women and children and better realized the "joint" function of the Women's Federation. I. Basic information of women and children in * * town
* * Town is located in the northeast corner of * * County, adjacent to * * Town of * * County in the north and * * Township of * * County in the east, with an area of XX square kilometers. * * * There are X households with X million people, including X left-behind children, XX orphans, X single-parent families and X left-behind women. Most men go out, while women take care of children and the elderly at home. These left-behind women farm when they are busy with farming, and basically have nothing to do when they are idle. How should these people guide them? How to find them something to do? How to get a good education for children from single-parent families? How to make left-behind children and orphans live in the arms of their parents like other children, play with some fashionable toys and use fashionable stationery? To this end, we actively explore better services for left-behind women and children.
Second, the work carried out
1. Township women's federations organize a comprehensive understanding of the actual situation of women and children, grasp the needs, and do a good job in classified management. The Town Women's Federation gives full play to the role of the village women's congress, conducts a comprehensive door-to-door investigation on left-behind women and children, orphans and single-parent families, especially poor left-behind women and children, registers and records them, effectively grasps the situation of left-behind women and children in the village, and establishes an information database of left-behind women and children in rural areas on this basis, so as to understand and solve the problems faced by these families in time by strengthening the dynamic management of left-behind women and children. And make full use of the power of the news media, publicize the policy of benefiting the people, provide related projects with less investment and quick results, and let migrant workers start businesses at home, thus reducing the number of left-behind women and children and further maintaining the stability of society and families. In view of the lack of funds and projects for most left-behind women to start their own businesses, the town rural commercial bank has increased the credit and jobs to boost women's entrepreneurial employment, increased the employment opportunities of left-behind women, and further promoted the stability of left-behind family relations. Up to now, women have been organized to participate in online entrepreneurship training for X times, and more than X women have been trained, and X people have been employed in entrepreneurship. The focus is on XX people in shop sales projects, XX people in embroidery processing projects, XX people in luggage and clothing processing, and XX people in groceries and other projects.
2. Schools and villages should innovate the carrier of activities and give full play to the position function. In order to better serve left-behind children, orphans and other children in distress, the town's primary and secondary schools set up a warm post station in the school to expand the carrier and platform for caring for left-behind children. In the warm post, teachers, like mothers, care for and care for every visiting student, carefully enlighten more than X children in distress who have been identified, and guide them to grow up healthily and happily. Villages give full play to the role of talents, old party member and other women representatives, make use of village women's Children's Home and women's rights protection stations, strengthen education and guidance for left-behind women and children, publicize relevant laws and regulations of left-behind women, carry out practical technical training, help left-behind women improve their physical and mental quality, enhance their ability to get rich, deepen their rights protection services, and provide psychological and emotional counseling and adjustment of marriage and family relations for left-behind women. We will earnestly strengthen humanistic care for them, and carry out various forms of cultural and recreational activities through the establishment of square dance teams, women's entrepreneurship and employment assistance groups, so that left-behind women and children can actively participate and enrich their spiritual and cultural life. Up to now, square dance teams have been set up in XX villages in the town, with more than X left-behind women participating, and XX villages have set up help groups for women's entrepreneurship and employment, attracting more than XX female entrepreneurs and experts in getting rich, and cultivating more than XX large-scale breeders to serve women's entrepreneurship and employment more effectively.
3. All kinds of female representatives voluntarily participate in caring for left-behind women and children and provide them with help within their capacity. Township women's federations actively mobilize social forces, improve the care system for left-behind women and children, actively mobilize women volunteer organizations that are enthusiastic about public welfare and helpful, and regularly visit the families of left-behind women and children for emotional care and action assistance; Establish rural women's mutual aid groups, and set up mutual aid groups in places where left-behind women are concentrated, so that they can help each other in production and life and get psychological comfort; Organize village women's congress directors, women's congress members, women's representatives, rich women experts, large breeding households, etc. Provide fixed-point and key assistance to left-behind women and families with special difficulties such as poverty, the elderly, the sick and the disabled, and help solve practical problems in production and life.
Third, the next work plan
1 village women's federations continue to provide guidance services for left-behind women's entrepreneurship and employment. Through the observation activities organized by the town and the comparison with neighboring villages, they have effectively identified the projects suitable for the development of the village, actively mobilized young couples with entrepreneurial intentions to return to their hometowns to start businesses, actively coordinated resources from all sides, provided help for qualified women to start businesses, simplified the examination and approval procedures, provided various preferential policies, and gave full play to the leading, demonstrating, radiating and driving roles of advanced models in the village and the whole town.
Town, village and school organizations should earnestly increase the care for left-behind children, orphans and other children in distress, keep abreast of children's life and study, and give timely help.
3. The Township Women's Federation timely summarizes the successful experience of promotion and creates a good atmosphere for caring for left-behind women and children. Actively mobilize the participation enthusiasm of left-behind women and children and their families, timely sum up good practices and experiences in promotion work, vigorously publicize emerging advanced models, and create a good social atmosphere for the sustainable development of left-behind women and children.
4. Investigation report template
In recent years, with the rapid development of regional economy, the problem of environmental pollution has become more and more serious. Protecting the environment and maintaining ecological balance has become the responsibility and obligation of every citizen, and it is also an important measure for better social development! What is the environment like? From a philosophical point of view, the so-called environment mainly refers to all the circumstances and conditions around the subject we are studying. For people, the environment refers to the synthesis of all external conditions that people live in and can affect people. People can't live without a good environment. In the course of millions of years of human history, the environment has played a great role in creating human civilization and progress.
Atmospheric resources, water resources, land resources and so on. , is the material basis of human existence; Forest resources, mineral resources and other resources provide a material basis for the continuous development of mankind and create a high degree of human civilization on the earth. However, while developing and utilizing environmental resources, human beings have also brought a series of environmental problems to their living environment.
There are many pollutants that pollute the environment around us, such as a lot of domestic garbage, plastic bags (also called white garbage), disposable wooden chopsticks, disposable lunch boxes, peel scraps and so on. There is no doubt that pollutants do great harm to the environment. For example, the rotting carcasses of animals will affect environmental sanitation and breed bacteria. Disposable wooden chopsticks, which restaurants and restaurants think are very sanitary, will be thrown away after use, which will affect the city appearance and destroy the environment.
Now, like Liutuan Town and Qing Xiang Town, the power grid department has recently cancelled the use of water sprinklers. The use of sprinklers worsens the environment and pollutes water resources, which is very harmful to people's health. Human activities will cause a large number of industrial, agricultural and domestic wastes to be discharged into water bodies and pollute them. Another example is the Bohai Bay in the north of China, where local farmers fish in Shanghai due to the waste discharged by industry and printing and dyeing factories, resulting in a large number of fish and shrimp deaths. This kind of fish contains a lot of chemicals, which is harmful to people's health. According to statistics, at present, more than 420 billion cubic meters of sewage is discharged into rivers, lakes and seas every year, polluting 5.5 trillion cubic meters of fresh water, which is equivalent to more than 14% of the total global runoff. People's Republic of China (PRC) Water Pollution Prevention Law promulgated by 1984 has a clear definition of "water pollution", that is, the phenomenon that the chemical, physical, biological or radioactive characteristics of a water body are changed due to the intervention of a certain substance, thus affecting the effective use of water, endangering human health or destroying the ecological environment, and causing the deterioration of water quality is called water pollution. There are two kinds of water pollution: one is natural pollution; The other is man-made pollution. At present, man-made pollution is the most harmful to water bodies. Water pollution can be divided into three categories: chemical pollution, physical contamination and biological pollution.
Recently, I found that government departments and Changyi Environmental Sanitation Bureau began to improve the environment vigorously, and investigated the pollution sources along the street. Qing Xiang Street also set up convenience bins at designated locations, replacing the original situation that garbage surrounded the street and stinked. Villages began to rectify the pollution sources in the village environment and make the streets and villages look brand-new! And that's not the most important thing. What's more important is that each of us consciously protects the environment, protects the home on which we live, sets a good example for ourselves and our descendants, lays a good foundation, and makes our home more beautiful and colorful!
So! The environment is closely related to our life. Protecting environmental sanitation starts from me, starting from now: no spitting; No littering; Waste batteries and plastic bags should be disposed of; More afforestation, not trampling on the lawn; Don't pollute the water source. We have the responsibility to protect the environment! Look at your actions!
Suggestion: Plastic bottles in family life can be made into decorations and recyclable items can be sold. Isn't it nice to buy practical things with money? Disposable wooden chopsticks can be made into decorations after disinfection and cleaning, and you can also open a small shop and make a lot of money! Turn waste into treasure, make your mood more comfortable, make your heart purer and make your family warmer!
5. Investigation report template
The Longshan River used to be very clear, but now it is full of sewage and the river is full of garbage. What's going on here? With this question, Fu and I went to the river to make a survey report. survey
We went to the river and made a close observation. We found two sewage pipes and some unknown creatures, such as fish and insects. We also observed the surrounding environment, and found that the plants grew thickly, but there were a lot of dead fish and garbage in the water.
analyse
1. This river is crystal clear all year round, with less dead fish, less odor and less garbage. So according to the general situation, it should not stink so much and die so much. Actually, it's very bad!
From the investigation, it is found that there is a section of river under the expressway, and there are many cars on the expressway. There are many businessmen by the river, and they are very close.
conclusion
The reason for the abnormal pollution of this river is:
1. Some people throw rubbish, spit and shake cigarettes into the river. The water in the river is dirty, so it is polluted.
Some factories lead pipes into the river because there is no place to discharge used sewage. The river is polluted because of the discharge of waste water.
3. Because there is sewage in the river, some fish are poisoned by drinking sewage directly, and some eat polluted red unknown creatures to death. The stench of dead fish polluted the river.
4. Some children want to pee while playing by the river, so they pee in the river. The river stinks because of urine.
There are various indications that river pollution is mostly caused by human factors, which has a lot to do with sewage discharge. If people eat poisonous fish, the consequences can be imagined.