—— Direct cost: the advance payment paid by enterprises to training companies and trainers for holding training activities;
-Opportunity cost: When trainees take time out to attend the training, during the training, these participants may create value and benefits for the enterprise;
-sunk cost: wages and benefits paid by enterprises for trainees during training.
It can be seen that if the training is not done well, then the enterprise needs to pay at least three costs, that is, suffer three losses, and the risk in the middle is really too great. Perhaps, enterprises can reduce the loss of direct costs by grading students and paying them in installments, but the opportunity costs and indirect costs cannot be directly reflected by book figures, and the losses caused by them actually far exceed the direct costs. The quality here is mainly reflected in two aspects:
-On-site classroom quality: whether the teacher's performance in the training class mobilized the classroom atmosphere, guided the students to actively participate in the study, made full preparations, and had insightful opinions on the training topics. ...
-Practical application guidance: that is, whether the training content and the knowledge and methods shared in the training course have been recognized by the trainees and applied in practical work, or have a guiding role in practical work.
It seems that these two risks have nothing to do with the enterprise. If you really think so, enterprises will only lose more in training. For example, the quality of classroom scenes mainly depends on the sense of responsibility and ability of training lecturers, which is beyond the control of enterprises. However, enterprises can at least communicate with tutors in the early stage and carefully choose training partners, right? Summarize the knowledge in class into written documents, and then organize everyone to share it after class. Enterprises can also do this, linking the application of knowledge with rewards and punishments and performance appraisal to ensure the continuation of training effect. Can enterprises do the same? Only by controlling these details can we effectively reduce the quality risk and, of course, reduce the cost. The service mentioned here should be defined as a typical interaction is a service. Many enterprises have an incorrect mentality that I pay for training companies to attend classes. As a customer, I should enjoy services as a matter of course-not provide services. In fact, in order to effectively reduce the training risk and make the payment behavior reasonable and legal, the service should be two-way. Enterprises should help training companies understand some necessary information that training companies cannot complete by themselves, such as the information of students, the definition of topics, and the needs of students. Based on the principle of service interaction and two-way, it can effectively reduce service risk and improve training performance.