By the end of 20XX, the operation and maintenance of XX Company has expired for another year. In this year's operation and maintenance work, xxxx's business has developed rapidly, the number of equipment has been increasing, and the technical level and business knowledge of personnel have been significantly improved. Our team has also greatly improved its technical level and management experience.
First, conscientiously complete the planned daily operation and maintenance work: strictly control the quality; Service first; Strict requirements; Leading technology.
1. At the beginning of the operation and maintenance work, the leaders of the information technology department placed high hopes on our operation and maintenance work and put forward the policy of seriously improving the service level. We strictly follow this requirement in the service process to ensure the development of xxxx and be responsible to users. Strictly put quality and service first? This principle runs through all aspects of daily work. The customer satisfaction during this operation and maintenance period has been significantly improved and has been recognized by users many times.
2. We will cooperate with the new requirements and plans put forward by the Information Technology Department in time. Strict requirements? Principle, scientific analysis of the proposed requirements, timely put forward a complete and thorough solution, and intend to invite users to try or test before implementation. Effectively ensure the timely and effective operation and maintenance work.
Improve the technical level of service business, and complete a series of established training plans on time according to the unified planning of information technology department. Follow? Leading technology? Principle, improve business level and troubleshooting efficiency through technical training; Through the establishment of effective security mechanism and training, the security mechanism of xxxx information outsourcing personnel has been improved; Through the training of confidentiality system, the operation and maintenance personnel will establish the information security consciousness of consciously maintaining xxxx; Through the training of customer service awareness, customer satisfaction has been improved.
2. Absorb advanced experience and complete the operation and maintenance tasks with good quality and quantity: during the operation and maintenance period, no major production safety accidents occurred in the host, server, network and desktop, and some potential threats were carefully rectified under the guidance of the Information Technology Department. Use advanced technology and experience to improve labor efficiency and operation and maintenance quality;
1. Use advanced operation and maintenance tools to improve labor efficiency. Through monitoring software, the timeliness and controllability of information can be maintained at any time, and once problems occur, they can be quickly located and repaired.
2. Under the guidance of Information Technology Department, we adopted WEB2.0 technology in operation and maintenance. In this way, we can efficiently complete the operation and maintenance work and save a lot of money for xxxx.
3. Pay attention to the study and collection of new technologies and methods in the course of work, and timely sort out and submit successful schemes conducive to operation and maintenance to the Information Technology Department. After five years of maintenance, a large amount of knowledge base information has been stored.
Three, adapt to the needs of the task, timely solve the problems encountered in the operation and maintenance process:
1. In case of unexpected problems during operation and maintenance, communicate with relevant personnel of the Information Technology Department in time, and conduct emergency treatment according to the emergency plan. Arrange key personnel to be on duty during holidays to ensure 24-hour timely response.
2. In the process of operation and maintenance, actively assist in the implementation of new equipment, which is affirmed by the Information Technology Department; Provide all-round guarantee in the process of arrival, acceptance, integration scheme, installation and debugging; For data migration and backup, everyone should make a detailed plan according to their own responsibilities and implement it strictly according to the plan after approval by the information technology department;
3. In order to cope with the shortage of personnel in the information technology department when cooperating with major activities and events of some companies. On the one hand, do a good job in operation and maintenance, on the other hand, send some or all personnel to assist the information technology department to make up for its manpower shortage;
4. Actively cooperate in the process of upgrading the computer room, send people to supervise the construction process throughout the process, and issue various construction plans and design materials in time. After the completion of the construction, timely improve the changes and identification of various charts.
5. Cooperate with the administration department to do a good job in asset management, assign special personnel to participate in the study of asset management system, and put forward their own suggestions on backup and upgrade scheme in time; Actively respond to the energy-saving and emission-reduction initiatives put forward by the office and take the initiative to take measures to avoid the waste of energy and materials; Cooperate with the office for asset statistics, inspection and registration for many times.
Four. Seriously complete the report, summary and knowledge accumulation in the operation and maintenance work;
1. Knowledge base has formed a systematic and complete collection of operation and maintenance knowledge through two years' arrangement, which is convenient for all kinds of personnel to find the required operation and maintenance information at any time through authority management, and provides a basic guarantee for improving operation and maintenance efficiency.
2. Daily newspaper: * * Submit 309 daily operation and maintenance reports, 52 weekly operation and maintenance reports, 52 weekly engine room temperature reports, monthly operation and maintenance reports 12, semi-annual operation and maintenance reports 1, 1965433 desktop work record sheet.
3. Work reports: 70 change reports, 5 failure reports, 2 data security measures reports, 2 holiday duty tables and overtime tables 1 copy. Others: irregular reports such as disk space usage reports;
4. Chart: circuit power supply topology diagram, computer room and rack layout diagram, network topology diagram, san environment topology diagram, telephone distribution frame corresponding diagram, ip and workstation and telephone statistics table, outsourcing personnel information system registration form, etc.
5. Other reports: suggestions on information security management of outsourced personnel, suggestions on the use and management of file servers, etc.
Through the above work and measures, our company successfully completed the operation and maintenance task of xxxx in this issue, which fundamentally met the requirements of equipment operation and maintenance. The successful completion of the task depends on the correct leadership and great assistance of the information technology department; Relying on the excellent situation of healthy development of xxxx; Thanks to the long-term trust and tacit understanding between the two sides.
One year has passed quickly, and I hereby apply to the leader to renew the operation and maintenance contract for the new year. Moreover, in the new maintenance period, all the contract terms of the previous year will be maintained, and the original operation and maintenance price will remain unchanged. In the new operation and maintenance period, we will keep a cool head, continue to develop our own advantages, make up for the existing shortcomings in many ways, improve the level and level of services, and under the guidance of the Information Department, unite and cooperate with colleagues in various departments, make great efforts to cooperate with Qi Xin, and complete various operation and maintenance tasks with high standards and high quality. I hope that in the new operation and maintenance period, I can better cooperate with the work of the Information Technology Department and complete the requirements and tasks of xxxx.
Two hours passed quickly, and xx years came quietly in an instant. As I just entered the company in March of xx, it was my first contact with the company, the first contact with the communication industry, and the first contact with the company's network management maintenance. Although it is consistent with my major and skills, the following is the year-end summary of the operation and maintenance engineer.
But all the practical experience is the first time, which makes me unprepared and dispels any concerns. Life is like this. It all started from the first time. Not being exposed or working is not terrible. The leader gave me a chance to try and show the platform, and I will definitely work harder and do my work better. But also an affirmation of yourself. After a period of work and running in a strange environment, I concentrate on learning business knowledge and strive to improve my theoretical knowledge and professional work level. Abide by the law and discipline, work hard, conscientiously complete the tasks assigned by the leaders, and gradually integrate and adapt themselves to the new working environment.
Daily maintenance of company computers
When I first took over the job, I found that most of the company's work computers were not equipped with security protection software and upgrade system patches; Employees install systems and application software at will, which leads to serious virus hidden danger in the company's local area network, unstable work, system collapse, disrupted work order, and employees are not strict with themselves. During working hours, they talk about qq, play farm and watch entertainment websites. To this end, the work of companies and individuals is often affected and the work efficiency is reduced. In view of this situation, I have taken the following measures:
1. First, conduct a basic knowledge training for the employees of the company, so that the employees can understand the correct use of computers, virus prevention, backup of important files, etc. Thereby greatly improving the proficiency of employees in using computers.
2. First, restore good order. In the process of using the computer, if you find a fault and need to change the settings, you must first report to the company's operation and maintenance personnel, and the specialized personnel will carry out professional and targeted operations, and individuals cannot change them privately. The purpose of doing this is to prevent the failure of a computer from affecting other work of the whole LAN due to artificial blind operation, so as to expand the failure and prolong the cycle of solving problems.
3. Make employees use unified, security-tested systems and application software, install and set up unified anti-virus software, firewall and other security protection software, and after hard practice, set up automatic system patch upgrade and regular killing rules on each machine.
Carry out path transfer backup of personal key data and emails to keep these data away from dangerous failure points and avoid serious consequences caused by accidental loss. The operating system will be backed up regularly for future recovery.
Summary and selection of operation and maintenance engineer's work. Under the direct guidance of the branch leaders, the operation and maintenance department carries out uninterrupted network optimization and line transformation in real time for the areas where the urban network optimization is not thorough. The following is the personal year-end summary of the operation and maintenance engineer. Come and have a look ~
In 20** years, with the direct leadership of the branch and the diligent efforts of all employees, the Operation and Maintenance Department successfully completed the tasks of network maintenance, network construction and network security. , effectively ensuring the development of digital TV business in Banna area. The annual work is summarized as follows:
I. Network Maintenance and Construction
1, maintenance and construction of metropolitan area network
1), with the correct leadership of the branch and the strong support of relevant departments, all the staff of the operation and maintenance department worked hard. By1October 165438+ when the maintenance of MAN was finished, the operation and maintenance department * * * handled 5 repair calls18, 3,687 electronic dispatching calls, 288 installed users 1869 relocated users, and translated users/kloc.
2) The coverage area of several optical nodes, such as the establishment and implementation of seven new network projects in the new district, has promoted business development and increased business income.
3) Complete the construction of 4.98km MAN pipeline and supporting facilities.
4), (20 16 Year-end Summary of Safety Work) The operation and maintenance department must timely and seriously report the monthly reports of network maintenance, safety risks, electronic dispatching, new users and so on.
2, network optimization construction
Under the direct guidance of the branch leaders, the operation and maintenance department carries out uninterrupted network optimization and line transformation in real time for the areas where the urban network optimization is not thorough.
3, the township network construction
1), according to the arrangement of provincial companies and county branches, under the personal leadership of branch leaders, at the beginning of the year, before the overall turn of digital TV, the township network under the jurisdiction of the county was planned and designed.
In 20xx, the 16 township network of 20 townships under the county's jurisdiction was optimized and reconstructed, and a new 1 township network was built.
3) There are 3,540 township cable TV users connected to the county and township, and the township cable TV users are 1629. The total number of township cable digital TV users in the county is 5 169.
Second, strengthen technical training and improve the quality of the team.
The operation and maintenance department is the main team of the branch company's engineering construction. Faced with the important tasks of engineering construction and network security trunk line guarantee, there are many problems in both organizational work and technical work if we want to complete them with good quality and quantity in a short time. To this end, the branch regards technical training as an important measure to ensure the quality and progress of the project and adopts the way of "going out, please come in". Not only did we send employees to participate in the training organized by provincial and local companies many times, but also organized the operation and maintenance personnel to concentrate on learning and training during departmental meetings, and also conducted face-to-face experience and technical exchanges with neighboring brother companies, which improved the skills of maintenance personnel.
Three. Existing problems and deficiencies
1. At present, the operation and maintenance department as a whole must strengthen ideological understanding, improve work efficiency and improve service level.
2, pays special attention to the safety in production, do a good job of network trunk line inspection.
3. At present, the operation and maintenance department is extremely short of cutting-edge talents in new technologies and new businesses. For new services such as digital two-way network and data, strengthen technical training and business learning that can undertake new maintenance tasks.
4. Strengthen the management of operation and maintenance documents and improve the maintenance quality. Do a good job in all kinds of reports that must be reported in time and seriously every month.
5. With the further expansion of urban network, traffic problems do not restrict the rapid response mechanism of operation and maintenance departments.
Four, 20** year work plan
1, continue to do a good job in network maintenance quality management and scientific and technological maintenance level, and improve the quality of network operation.
2, continue to do a good job, pay special attention to the inspection work of one or two trunk lines in the province.
3 actively cooperate with the preparation of metropolitan area network, local transmission network, urban pipeline and township network services and other tasks.
4. Do a good job in project establishment, construction, completion and acceptance of network construction and residential construction as planned.
5. Implement various management systems of the operation and maintenance department, make clear the management by objectives, straighten out the workflow, and improve the work efficiency and service level.
6, improve the safety production system, do a good job in production safety.
Summary of Operation and Maintenance Engineer's Work (IV)
In this month's work, the operation and maintenance service is normal and all computer equipment is in good condition. Ensure the quality of service and improve the satisfaction of all departments with IT operation and maintenance this month. Be responsible for the work, work hard, abide by the law, obey the management, reflect self-worth, and provide better services for * * *. The following is a summary analysis and description of all failures in June.
1, IT operation and maintenance service ***49 times
In this month's IT operation and maintenance service, the statistics are as follows:
Office system failure: 6 times, attendance: 2 times, printer/copier: 9 times, computer failure: 9 times, Zhongpu data: 8 times, other failures: 15 times.
2. Maintenance and consumables
(The above does not include photocopier consumables and consumables)
The total cost of adding printing consumables for six times in May was 2660 yuan, the total cost of hardware maintenance for two times in May was 3 130 yuan, and the total cost of adding printing consumables for one time in June was 1 80 yuan.
3. Description and explanation of 3.IT operation and maintenance services
First, take stock of computer assets and rationally allocate computer resources.
Combined with the inventory of computer assets made in May, computers with expired years were scrapped in the accounts. Since the contract was renewed in June, it is necessary to count all the computer equipment in the company and classify which equipment is under warranty and which is out of warranty. * * * Counting computer hosts: 125, monitors: 14 1, laptops: 6 1, printers: 55. Among them, there are 142 devices within the warranty period and 252 devices outside the warranty period. In April, our company newly purchased 30 computers (Tsinghua Tongfang) and 5 printers (OKI820B black and white). In order to ensure the daily work of all departments and meet the needs of * * * * *, the * * * * department has added five printers, which are in good use at present. There are 38 computers that have reached the retirement age this year, and they will be replaced in the later period without affecting users' use.
Second, * * * * * safety equipment has increased.
Before receiving this task, fortunately, I have some technical knowledge related to monitoring engineering. In order to strengthen monitoring, it is necessary to check the existing safety systems and equipment, as well as lines and pipelines. The specific difficulty lies in wiring, and other technical aspects are basically solved. There is not much technical content in this respect, and you can basically understand it with a little contact. The ceiling is high from the ground, and it is difficult to narrow the ceiling maintenance passage, which is completed by its engineering department. In terms of technology, I learned that the definition of the camera is determined by the number of lines. * * * bought three 600-line cameras, which are currently being used by the mainstream. In order to reduce the burden of wiring engineers, centralized power supply is adopted, that is, all cameras are powered on the same power supply 12V. That is, there is no need to pull wires from other places to connect the socket when wiring. Because all floors have centralized power supply, the power supply is somewhere on the floor. It is not the camera that determines the video quality, but the video recorder. VCR has several recording modes. Cif, 2cif, dcif, D 1, even higher. At present, there are four * * * * security devices, the video quality is all CIF, the resolution is 352*288, and the storage days are about 48 days, one of which is about 18 days.
Third, the maintenance of photocopiers and printer consumables.
In June, the printer consumables added 1 set of powder, and the copier changed the toner for five times. Printer: The overall performance is stable, basically zero failure for a whole month. Copier: The company responsible for maintenance pays a return visit every two weeks to clean up the parts of the copier, including the first-stage inspection and the replacement of the parts in the trial period. In the initial inspection section, the drum core must be replaced because of aging printing, which affects the printing effect. The total cost is 840 yuan. At present, the printing effect is good. The copier of the trial department damaged two parts, which were identified as man-made damage by the maintenance company. It may be that the side plate was closed too hard when the cardboard was taken out, which caused the hot drum hook and the double-sided guide plate to break and must be replaced. This part needs to be ordered by the manufacturer and reloaded in two weeks. The total cost is 2290 yuan. The status of the copier will be checked regularly to ensure its maximum performance. Fourth, the attendance rate
Attendance is an important learning opportunity. I will check whether all the tools are normal the day before I receive the attendance task. During an attendance at Ishii, the enterprise was an e-commerce enterprise with more than 0/00 employees/kloc, and the financial department was running several sets of system management software, just like the whole production line of the factory. Pre-sale, after-sale, delivery, return management, etc. There are more than 5 million data queried in the system, and it takes more than 30 minutes to export a data table. The server supported by such a large amount of data is not simple. There are 7 servers in the computer room, 4 of which are linux systems. Only when I got here did I find that I lacked knowledge, had little contact with linux system and forgot some commands. Besides, it was already off duty and the administrator was not there. Finally, it was not finished until after 8 o'clock. Although this job is hard, I have gained a lot and gained a lot of knowledge. At the same time, I also found my own shortcomings and will continue to study hard in the future. In addition to improving my technical level, it is more important to strengthen personnel exchanges.
I recommend it carefully.