Regular management refers to six major contents: regular arrangement, regular rectification, regular cleaning, regular safety, regular maintenance and regular breeding. These six contents are organically combined to form a brand-new management theory system and management method-six routine management.
Six-method management is a management technology improved and developed by Zou Jinhong, a management expert, on the basis of many years' practice, combining the five-routine theory with 6S management. The related proponents are Professor He Guangming's Five Permanent Management and Lin Changqing Hotel's Six Permanent Management.
In each organization, 6 is usually used to maintain environmental quality and safety, improve product quality and improve efficiency.
Looking at today's world, excellent enterprises, especially large enterprises, have their excellent management methods, and excellent management methods are also an important reason for their Excellence and Excellence.
Six routine management is an advanced management technology, many of which have been adopted by many excellent enterprises.
What is six regular management?
"Chang", as its name implies, refers to actions or phenomena that occur continuously or last for a long time.
Six often refers to six contents: regular arrangement, regular rectification, regular cleaning, regular safety, regular maintenance and regular cultivation. These six contents are organically combined to form a management theory system and management method-that is, six regular excellent management. Known in the industry as the Six Constant Method, also known as 6S.
Six goals of six routine management:
1, safety-"zero" accident target. 2, efficiency-pick and place items within 30 seconds 3, hygiene-no sanitary "dark corner", spotless. 4. Quality-100% customer satisfaction. For example, the venue and articles are arranged reasonably and beautifully. 5. Image-building a five-star enterprise. 6, employees-educated, polite, abide by the rules. The role of six constant management in application, some people regard six constant management as a "classic prescription", the contents are as follows:
[Six General Management Instructions]
Composition: sorting, rectifying, cleaning, safety, maintenance and training.
Usage: Just listen, watch and participate. Please refer to the subsequent instructions for details.
Efficacy: it specializes in treating diseases such as dirty, chaotic, poor, useless and uncultivated. Eliminate all kinds of problems (hidden dangers), strengthen the body and improve immunity. It is effective for many "intractable diseases". Treat diseases, strengthen the body, and have no disease or side effects. Please feel free to use.
Note: please continue after taking it, and don't stop taking it halfway, so as not to interrupt the curative effect.
Scope of application:
(1) The production site, dormitory, warehouse, office, service area and public * * * places of the enterprise;
(2) Social morality and personnel ideological management.
Routine management is a good daily management technology. If used properly, it will produce good results and make the enterprise excellent and full of vitality. Seriously, Liu Chang looks ordinary, but as long as you understand it and attach importance to it, it will have a magical effect.
Generally speaking, "Six Regular Management" has the following nine functions:
1. Improve the environment: create a clean and comfortable working environment.
2. Conducive to the implementation of standardization. Because of constant maintenance and self-cultivation, it is naturally conducive to the implementation of norms.
3. Quality assurance: due to standardization, the cleanliness of the working environment will reduce errors in the working process, thus reducing the occurrence of unqualified products; Clean and orderly material management and information management will prevent confusion and misuse rate; Employees form the habit of doing things seriously and orderly, which is the basis of ensuring quality.
4. Favorable business promotion: improve quality and image, thus enhancing business.
5. Ensure safety: Safety comes from daily prevention and maintenance.
6. Cost reduction: through the full implementation of conservation management, reduce energy consumption and material waste, and do our best to save.
7. Improve efficiency: A good environment and atmosphere and good interpersonal relationships will help employees to improve their work enthusiasm, concentrate and improve their work efficiency. A good working environment will require orderly and rigorous working methods, and the orderly placement of items will also improve work efficiency. The spirit and behavior of continuous progress will also improve efficiency.
8. Improve morale: improve interpersonal relationships and create happy jobs.
9. Improve the self-cultivation of employees.
Chapter 1 Chapter 6 Contents and key points of routine management
First, organize regularly-let there be organization around you.
1, which means: put things around you in order, discard things that are not used or can't be used, and make things around you necessary.
2. Purpose:
(1) makes "space" flexible;
(2) prevent misuse and misdelivery;
(3) Create a refreshing workplace.
3, the implementation essentials
(1) Make a comprehensive survey of your workplace, including what you can see and what you can't see.
Inspection reference: storage room, cabinet and shelf; Documents and materials; Raw materials and products; Tools and equipment; Workplaces and public places; Facade, wall, advertising column, etc.
(2) Establish retention and abandonment rules. This is the key to finishing. Here are some practical rules to keep or discard:
(1) Classified management-store items separately according to their "needs" of low, medium and high dosage or weight.
② The difference between need and want.
Note: Be firm, and unnecessary items should be leveled off;
③ One is the best.
There is a principle called "single best" in regular finishing activities. Examples of using this principle include:
First, the day's work arrangement and sequencing
Second, a set of tools/stationery/one-page forms
Three, one-hour meeting (concise speech)
Fourth, one-stop customer service.
5. Centralized storage of materials or files (including files in computer servers)
(3) Develop waste disposal methods. For example, the way to report the loss of goods, my suggestion is that a single item or a group of goods can be signed by the manager in 50 yuan, and the general manager can be signed at 50-500, and then recorded and reported to the boss. As for 500 yuan and above, it will be dealt with in time after the approval of the chairman.
(4) Investigate the use frequency of the required items and decide the daily dosage and location. For example, a pair of pliers, only used once a month, are put inside or away from places where they are used once a day.
(5) Sort out from easy to difficult step by step. Sometimes you can't finish sorting at once. It's a good idea to sort it out several times, from easy to difficult.
(6) Starting from the root of disorder. Source governance is the foundation of governance. Examples of the root causes of confusion are: failure to discard useless items in time; Not regularly sorted and cleaned.
(7) Daily self-inspection. Check the work and dispose of unnecessary items in time.
Second, regular rectification-the basis of high efficiency
1. Meaning: The necessary items left on the site after sorting should be classified, and the determination method should be neat, the quantity should be clear and the labels should be clear.
Note: Dun means resettlement and settlement.
2. Purpose:
(1) The workplace is clear at a glance.
(2) A clean working environment.
(3) Save the time of finding things (realize convenient access at any time).
(4) Eliminate excessive backlog items.
Note: this is the basis for improving efficiency.
3, the implementation essentials
Rectifying "Three Elements": Place, Method and Logo
(1) to finish the last step.
(2) Analyze the current situation.
(3) Classify and name the articles according to the determined rules, and add necessary marks.
(4) Fixed point, constant volume and quantification.
Constant: what container and color to use.
(5) Resolutely store all kinds of articles according to the determined areas and methods.
(6) Identification method. Logo plays a role of instruction and reminder, which not only allows old employees to continue to follow the norms, but also makes it easy for newcomers to follow the signs to meet the norms.
Third, clean frequently-make the workplace clean and bright.
1, meaning: cleaning is cleaning the workplace.
2. Purpose: Keep the workplace clean and bright; Prevent environmental pollution.
Note: Responsibility and institutionalization.
3, the implementation essentials
(1) Establish the cleaning responsibility area (indoor and outdoor), and assign special personnel to be responsible.
(2) Carry out routine cleaning to remove dirt.
(3) Investigate pollution sources, and eliminate or isolate cleaning.
(4) Establish the benchmark of cleaning requirements as the specification.
(3) Equipped with relevant cleaning appliances. Such as dishcloth, broom, mop, cleaning agent, glass scraper, etc.
(4) Timely and correct cleaning. Such as: check the bathroom at the specified time, use glass scraper correctly, and use semi-dry cloth for wood.
-Starting with smallpox
-Cleaning while doing it
(5) Carry out routine cleaning to remove dirt.
(6) Clean up hidden places.
(7) Determine the inspection frequency, check the responsible person, and carry out inspection and tracking.
Fourth, constant safety-let people's bodies and property not be harmed.
1, meaning: to achieve environmental and work safety through safety prevention and inspection.
2. Purpose: Safety is to create an accident-free workplace in zero failure, so that people's bodies and property will not be harmed. Can be subdivided into the following points:
(1) Let employees feel at ease and work better; (2) No safety accidents and smoother production; (3) no harm, reducing economic losses; (4) Have the responsibility and responsibility, and be able to deal with it when it happens; (5) Management in place, customers can trust and rest assured.
Note: prevention is the main thing, and prevention and elimination are combined. The system establishes safety measures such as injury prevention, pollution prevention, fire prevention, waterproof, theft prevention and loss prevention.
Safety is not just consciousness, it needs to be carried out independently and systematically as a major event and constantly maintained. Safety work often leads to big mistakes because of small negligence, and it is not enough to emphasize consciousness only. Therefore, the author's position has become an action element before it is promoted to "regular maintenance", and the safety element should naturally be included in the following "maintenance" and "cultivation".
3, the implementation essentials
(1) Don't neglect trivial matters, and establish and improve various safety management systems.
(2) Training the operating skills of operators.
(3) indicate the safe operation.
(4) Check the safety situation in time.
(5) Immediately repair the abnormal equipment to make it return to normal.
(6) Establish a safe environment. For example, the overall layout, safety awareness education, and complete safety equipment. Details such as: in order to prevent skid, anti-skid bricks are often used when decorating the floor; In order to reduce the collision in walking, encourage "walking gently on the right, pay attention to customers and respect friends".
Verb (short for verb) Maintain regularly-Maintain the first four regular achievements.
1, meaning: through institutionalization and standardization, as well as the implementation and maintenance of the first four routine achievements.
2. Purpose: To maintain the results of sorting, rectification, cleanliness and safety.
Note: Institutionalize and check regularly.
3, the implementation essentials
(1) The responsibilities are clear. Someone is responsible for sorting, cleaning and safety, and the inspection can be checked.
Case: Garbage can management in Hong Kong
(2) Establish a reward and punishment system and strengthen implementation. Reward those who do well and punish those who don't.
(3) Always check the decoration, cleanliness and safety, and correct the substandard phenomenon in time.
There are often the following concepts: anytime, every shift, every day, every week, every month or a longer period of time, depending on the actual situation. In many enterprises, they insist on daily work and timely maintenance, and insist on "six timing/eight timing" five minutes before going to work every day.
In the way of inspection execution, it is mainly to cultivate self-inspection, and at the same time, senior executives often take the lead in inspection to show their attention.
(4) Show with pictures.
(5) Cultivate the concept of maintenance.
Three concepts of maintenance:
◎ Only in a "good workplace can we produce high-efficiency and high-quality products";
◎ Maintenance is an intentional action, don't just work hard on the surface;
◎ Maintenance is a kind of work anytime and anywhere, not before and after work.
(6) Develop maintenance habits.
Sixth, keep practicing.
1, meaning: cultivate good habits and consciously abide by rules and etiquette. One is to form good habits and consciously abide by the rules; The second is to establish the moral quality of civilization, courtesy and dedication.
2. Purpose:
Cultivate employees who have good habits and abide by the rules.
Improve the civilized and polite level of employees.
Create team spirit.
note:
Long-term persistence can form good habits.
Usually it takes 265,438+0 days to develop a habitual behavior and 90 days to stabilize it.
Self-cultivation is the core of "Six Regular Activities". Without the improvement of personnel's self-cultivation, all activities can't be carried out smoothly, even if they are carried out, they can't persist.
Educated employees can do the above work well. On the contrary, it is difficult for an uneducated employee to do it well. And we also believe that employees are trained, not born. Therefore, it is necessary to "often repair".
3, the implementation essentials
(1) Continue to promote the top five activities.
(2) Establish rules and regulations that * * * will abide by.
For example, cleaning standards, safety manuals, etiquette rules and savings rules. ...
(3) Visualize various rules and regulations.
(4) Implement various education and training. The management provides six regular trainings for new employees to guide practice. As an employee, take the initiative to learn 6 common sense. Establishing a demonstration unit for employees to visit, seeing is believing, and visiting is the best education method.
(5) Promote various promotion activities of self-cultivation. For example, morning meeting, polite exercise, good attitude and so on.
(6) Carry out various reward activities, praise departments or individuals who have done well, punish those who have done badly and guide them to correct.
(7) The violators shall be corrected in time. Those who are criticized and accused should be corrected immediately.
(8) continuously strengthen.
Chapter II Methods of Implementing Conventional Management 6
First, the principle of carrying out the "8 regular" activities
1, attaches great importance to the principle of 8 routine management as a formal technology.
2, the principle of self-management
3, the principle of saving
4, the principle of perseverance
Two, the implementation of six regular six steps.
I have mastered the basic knowledge of six routine activities, but I still don't have the ability to carry out six routine activities. Due to improper implementation steps and methods, it is not uncommon to get twice the result with half the effort or even give up halfway. Therefore, it is very important to master the correct steps and methods.
The first step: get the commitment from the top and get ready.
Step 2: Establish six standing committees.
Step 3: Formulate implementation policies and objectives.
Step 4: Work out the work plan and implementation method.
Step 5: Training
Step 6: Execute. Fully implement the six norms and self-audit.
Step 7: Check and follow up
Step 8: Persist.
1 and 6 are constantly being standardized and institutionalized.
2. Implement various 6-month intensive activities.
3. Establish and maintain six regular photo exhibition areas and exhibition rooms as long-term education.
Carry out the slogan of six times
In order to quickly promote the spread of "Six Frequencies", the executive departments should think of various ways to help understand memory, such as slogans, cartoons, jingles, allegro and so on. The following are some reference slogans, ... more executive departments and members of the "6 Standing Committee" should be mobilized to put forward constructive opinions.
Introduction to 1 and 8
The following six sentences are described in short sentences, mainly for the convenience of everyone's memory.
Tidy up: decide whether to do it or not.
Rectification: scientific layout, quick decision
Cleanliness: remove rubbish and beautify the environment.
Safety: eliminate hidden dangers and operate safely.
Maintenance: everyone maintains it and often reaches the standard.
Self-cultivation: Abide by rules and regulations, be civilized and love your post.
2. One of the six common slogans
Everyone tidied up the venue in an orderly way.
The rectification has been done well and the efficiency is improving.
Regular cleaning will have better quality.
Keep self-cultivation and have a good mood every day.
3, 8 Regular slogan 2
Everyone has the ability to improve, and everything has room for improvement.
Combined with reality, Qi Xin made concerted efforts to do a good job.
4. Three excellences: excellent products, excellent service and excellent environment.
The 5.AAAA store has been operated for six times, and the service quality is better.
Colleagues and comrades should set an example for the catering industry.
Motto 18 1 of the six management corporate culture slogans. Nothing in the world is impossible, the question is how to do it.
2. Keep working hard, keep moving forward, keep making progress, have fun in hardships, and accept opinions with an open mind.
3. Management is both education and service.
There is no accident in success, and there is no injustice in failure.
5. Protecting customers' interests = protecting companies' interests = protecting individuals' interests.
6. As the day passed, it was even higher.
7. There is no secret to all the secrets of success-do everything down-to-earth, seriously and step by step.
8. If you make a mistake, don't run away. If you avoid them, you will make mistakes all your life.
9. What do you mean it's not simple? It's not easy to do simple things well every day. What do you mean it's not easy? This is recognized as a very easy thing. It is not easy to do it seriously. -Zhang Ruimin
10. Winners find ways, while losers find reasons.
1 1. Diligence is the right hand of happiness, and thrift is her left hand. John Ray
12. The heaviest burden in life is not work, but boredom. -romain rolland
13. Success equals hard work and correct methods. -Einstein
14. The opinions of customers are the source of our progress.
15. I believe in myself and others. -Zou Jinhong
16. Action! Action itself will teach us success.
17. Health means that a person is in a good mental, physical and behavioral state and can adapt to and benefit society.
18. Any unqualified product has no right to provide to customers.
6 Often manage the content of 50 points, such as 1. Organize regularly-make everything around you necessary.
1. 1 Throw away unnecessary things or return them to the warehouse (such as disposing of redundant or damaged items).
1.2 environmental protection recycling, scrap recycling.
1.3 Minimize the number of necessities.
1.4 What is needed but missing should be made up in time.
1.5 is low, medium and high dose or weight respectively according to requirements.
1.6 one-day work plan and sequencing
1.7 One set of tools/one page form
1.8 data or documents are stored in one place.
The conceptual obstacle to carrying out six routine activities is 1. Whether the environment is clean or not is a small matter, but the benefit, efficiency and quality are the big things (I didn't expect these big things to be done well, which are composed of many small things);
2. "Six Regular" is a trivial matter, not the content of modern management, and there is no need to provoke the masses;
3, the work is very busy, there are many things, and there is no time to sort out;
4, cleaning is a cleaner, and no one needs to participate;
The situation is very good now, so there is no need to arrange regular activities;
6, to be neat, to be done at once;
7. Holding "six regular meetings" may be good for the company, but it is not good for the individual.
The above situation should be taken seriously and solved through appropriate communication or time.
6. The oath form of mobilization meeting is often implemented.
I am a member of AA family, and I solemnly promise that I will go all out to participate in the implementation of six routine management, starting from myself and starting from small things. To achieve: regular sorting, regular rectification, regular cleaning, regular safety, regular maintenance and regular self-cultivation, so as to enhance competitiveness and promote the healthy development of enterprises.