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Personal summary and thinking on real estate in 2022
In the property management work, it is easy to have friction with the owners, so it is necessary to sum up the problems in the work in time and better serve the owners. The following is my personal summary and reflection on real estate in 2022. Welcome to reading.

Personal summary and reflection on 2022 real estate 1

Since I was transferred to the property management office as the manager of the property department this year, I have tried my best to adapt to the new working environment and post, studied with an open mind, worked hard and fulfilled my duties, and successfully completed various tasks. The property management of our campus has made brilliant achievements. The following is my work report:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

1. Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Based on the actual situation, and on the basis of further understanding of the service fee agreement, I carefully distinguish between them and charge them regularly according to the service fee agreed by Hongya Company, the owner and us. The service fee for 2022 has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

2. Actively do a good job in copywriting management. I have been mainly engaged in office work for the past six months, and I am quite sure of copywriting management. I have mainly done the following two things: First, I have done data entry and document sorting. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

3, pay special attention to the greening maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

Some work has been completed and some achievements have been made. To sum up, there are the following experiences and gains:

1. Only by putting yourself in a correct position and trying to be familiar with the basic business can we adapt to the new job as soon as possible.

2, only actively integrated into the collective, handle all aspects of the relationship, in order to maintain a good working condition in the new environment.

3. Only by adhering to the principle of implementing the system and carefully managing the accounts can we fulfill our financial responsibilities.

4. Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, the work in 2022 has the following shortcomings:

1. I don't know enough about the contents of the agreement on property management service fees, especially some previous fees;

2. The cost of canteen food is high, which is easy to grasp macroscopically and difficult to control microscopically;

The situation of greening work is grim, so we should make greater efforts in community greening management.

Verb (abbreviation for verb) Plan for 2023

In view of the shortcomings in the work, in order to do a good job in the new year, we should highlight the following aspects:

1, actively coordinate with the company and the owner to further straighten out the relationship;

2. Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

3. Manage money, account and control current account expenditure;

4. Try to manage the canteen and handle the relationship between cost and food;

5, pays special attention to the maintenance of community greening.

Personal summary and reflection on real estate in 2022 II

The new year is coming, and our property department has summarized the following points as the work summary for 2022. The full text is as follows:

I. Completion of daily management objectives in 2022

(a) Housing management

Housing management is one of the important contents of property management, especially in the early stage of owner's decoration. Look at the problems existing in the old property community, such as water leakage from the upper and lower units, damage to the facade, damage to the building structure, and changes in housing functions. These problems have caused difficulties and difficulties in the later management services, and gradually evolved into outstanding problems that plague the development of the industry.

To this end, in terms of decoration management, we have focused on strengthening the following aspects:

1) Formulated the Decoration Work Guidelines for the owner and decoration management, and made clear guidelines for the key parts waterproofing, fire safety, the direction of water and electricity pipelines, and the installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and make preparations for the later management work;

2) Strictly examine and approve the decoration application, establish a perfect decoration management file, all decoration applications must submit the information and drawings specified in the decoration manual, and strictly examine the facade and indoor structure in the decoration application, and give examination and approval opinions and suggestions;

3) Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out fire management, illegal decoration and waterproof engineering inspection according to the division of labor, so as to nip the phenomenon of illegal decoration in the bud;

4) Organize regular special inspection and rectification activities for decoration, limit and rectify the phenomena that do not meet the requirements of management regulations, and carry out re-inspection as planned, which has been affirmed by most owners;

5) From 2022 1 month, according to the needs of work arrangement, the management office will set up a special responsibility system for decoration inspection, which will be organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.

(b) community safety work

Community security and fire fighting are the top priorities of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control management in residential areas, regularly conduct on-the-job training and assessment for security personnel, formulate strict post execution standards, and adhere to the strict implementation of various working procedures, inspections and post inspection systems. Security personnel are required to check carefully, perform their duties in a civilized manner and serve politely. In the early stage of renovation, under the condition of complicated personnel access and lack of hardware facilities, all tasks arranged by the company have been basically completed:

1) Continue to implement the positive and negative pass system for construction personnel, and regularly set posts to repel the decoration units, which greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided customer complaints caused by renovation delays, and achieved good results;

2) In order to strengthen the supervision of decoration handling and avoid using elevators to handle decoration materials in violation of regulations, the management office has implemented the "Decoration Handling Deposit Management System" since the second half of 2022. Since the implementation of the system, the situation that materials stay overnight in public places, the sanitary environment is destroyed during handling, and illegal elevator handling is basically eliminated;

3) Strictly implement the personnel and goods access management system, the construction personnel shall enter and exit with certificates, and other personnel must cooperate with the inquiry and registration, and the goods brought out of the community can only be released after the "release form" is checked. Only by strictly implementing these management systems can we ensure the safety of the community;

4) According to the requirements of the fire management system, the security department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every month to ensure that the fire fighting equipment is in good condition, and at the same time, the fire extinguishers are inspected in the business shops, and all the business shops have been equipped with fire extinguishers as required;

5) In the early stage, due to various factors, the management of vehicles entering and leaving the parking lot was chaotic. After the special rectification work was presided over by Manager Deng and related work was arranged, all the vehicles in and out were certified, which greatly improved the safety factor of parking lot management.

(3) Management of public facilities and equipment

The good running state and maintenance management of public facilities and equipment in residential areas are based on the adjustment and running-in in the early stage of handover and acceptance and trial operation. As the first project of _ _ _ real estate, we have always adhered to the working philosophy of "strictly controlling the acceptance and closely monitoring the running state of equipment", so we have implemented the following management measures:

1) Establish the system of initial inspection and re-inspection of equipment handover, such as elevator equipment handover. Due to the influence of various factors, the installation technology of elevator and the running performance of equipment are not ideal. However, in the process of acceptance, with the close cooperation of all departments of the company, there are problems that do not meet the quality requirements, and after coordinated follow-up, they are basically rectified;

2) In the early stage of property management, because the equipment is in the running-in stage, the use situation is different from the normal stage, and failures occur from time to time. For this reason, the management office has strengthened communication with relevant units, conducted special discussions on existing problems, and then adjusted the management focus according to the actual situation. After hard work, the operational performance of the later equipment has been greatly improved;

3) Implement the system of regular inspection of equipment, so that the procedures of equipment inspection and maintenance are put on the wall, and the maintenance personnel regularly carry out inspection and record the inspection work, which basically achieves the work goal of finding and handling public equipment problems in time;

(4) Environmental sanitation management

In terms of environmental sanitation, the management office has formulated strict cleaning procedures and inspection system, and the cleaning team leader has organized the cleaning work in the relevant areas and carried out inspection and rectification work every day. Through the unremitting efforts of the cleaning staff, the environmental sanitation of the community has been gradually improved. At the same time, special cleaning work has been carried out in view of the harsh climate, and no safety accidents caused by inadequate cleaning work have occurred throughout the year:

1) After each building is delivered to the owner, the cleaning and land reclamation of the construction unit are not in place and cannot meet the requirements of management services. In the case of tight staff and heavy tasks in the early stage, the management office put the responsibility of cleaning and land reclamation of each building on the post, and the cleaning post successfully completed the cleaning and land reclamation of each building while carrying out daily cleaning work, laying a solid foundation for the environmental sanitation management in the later stage;

2) Due to the construction in the early stage, the sanitary conditions of the parking lot were poor and there was a lot of dust. Therefore, the management office uses the wastewater from waterscape and swimming pool and cleans the parking lot regularly, which keeps the parking lot in a good sanitary condition under limited conditions;

3) At the beginning of the owner's occupancy, some owners often dump the domestic garbage in the elevator and elevator lobby of each building, which has a bad impact on environmental sanitation and then causes complaints from other owners. The management office first posted a "warm reminder", and then identified the suspected households through security and monitoring. After repeated patient explanations and persuasion by property management personnel, the situation of dumping domestic garbage at will did not happen again.

(5) Greening management

In order to create a beautiful living environment for the owners, we strictly implemented the greening management measures, cooperated with the company to actively do a good job in greening maintenance management according to the greening construction progress of the _ _ residential area, and designed and produced greening warning signs and green belt fences, so that the green space was basically free from damage, trampling and public phenomena; At the same time, according to the greening habits, make a greening maintenance plan, and fertilize and prune the greening. Through the hard work of greening personnel, the greening growth of the community is in good condition.

Second, the shortcomings and prospects

Although we have made some achievements in our work in 2022, there are still many places that need to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved;

Second, there is not enough communication and understanding with the owners, which should be strengthened in the future work;

Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of owners and causing their dissatisfaction with management services;

Fourth, there are still some problems in safety management, such as unstable mentality and serious lack of work execution, which need to be improved in practical work.

In view of the above problems, in the work in 2022, we will draw lessons and strive to improve the service skills and management level of employees, so as to do better.

In the new year, we will speed up the pace, constantly improve our own property management level, constantly improve the management of the community, and make contributions to the early entry of _ _ into the excellent property management community and the development of the company.

Personal summary and reflection on real estate in 2022 3

Time flies, the work in 2022 is over. As a staff member of a property management company serving residents, my main duties are: carefully collecting and storing household property fees, purchasing water and electricity fees in cash and other related expenses, checking various bill accounts of front desk clerks, keeping cash diaries, keeping cash on hand, financial seals and related bills, managing checks, invoices and receipts, reporting bills of expenditure companies, paying salaries on time, handling bank settlement and related accounts, assisting the front desk to do a good job of reception, and modifying the household database in time.

Over the past year, under the correct guidance of the company's leaders and with the joint efforts of all my colleagues, I have successfully completed various tasks in my ordinary post with meticulous work style, professionalism and endless service pursuit. In order to accumulate experience, find gaps and improve ability:

First of all, the work summary report is as follows

1, adhere to the principle, be rigorous and meticulous, and carefully check the accounts;

2. Have a correct attitude, act according to the rules, and strictly enforce financial discipline;

3. Diligent, willing to contribute, and stick to the bottom line of professional ethics of financial personnel;

4. Take care of the front desk, handle affairs according to the rules, and increase the collection of related fees in time;

5, the overall situation, unity and cooperation, do a good job in domestic service;

6. Work hard, obey the arrangement, and do other things assigned by the company.

The second is the area that has been effectively improved.

First, persist in learning and improve the professional level. In March this year, I signed up for the qualification examination of accounting practitioners in 2022 again, and finally achieved positive results in the examination in April. Usually, I often buy relevant books, learn business knowledge by myself, and constantly enrich my work experience and business skills to apply what I have learned. Through persistent study, I have improved my professional working ability, comprehensive analysis ability, coordination ability and written language expression ability, and better adapted to the needs of my work.

The second is to strengthen service awareness and correct work attitude. The company leaders' words and deeds, the personal experience of the working environment and the gradual change of mentality have personally felt that the property service work I am engaged in has gradually improved. In the face of individual unreasonable owners, he can remain calm and patiently explain and persuade, which has played a good role as an example for an old employee.

In the past year, although I can basically finish my work and make achievements, it is inseparable from the strong support of my leaders and the concerted efforts of my colleagues. Objective and calm self-analysis, there are still many shortcomings: first, due to the rapid development of science and technology, I have not been able to fully control the modern office methods and business handling methods; Secondly, because I often take care of this and that, I have not fulfilled the management responsibility of managers.

Three. Areas that need further strengthening

1, coordinate the relationship with the owner and further straighten out the relationship;

2, further strengthen the study of business knowledge, improve their own quality and professional level;

3. Further manage the wealth, manage the accounts and do a good job in the current project expenditure.

The new year has come, and I am determined to make persistent efforts, work hard, meet higher goals, accept greater challenges, and take myself to a higher level in all aspects. Thank you for your concern! Thank you for your support!

Personal summary and reflection on real estate in 2022 4

On _ _ _ _ _ _ 2022, my property management company settled in _ _ _ _ community. Over the past year, all employees of our company have been United, worked hard and innovated, which has further improved the management and service quality of the company and achieved gratifying results: an excellent property management team has been established, and a scientific management model, advanced management concepts and methods, strict quality standards and working procedures have been created; Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

_ _ Since its establishment, the management concept of the property management company has undergone a profound change from "management-oriented" to "service-oriented", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "serving and educating people and putting the owner first". Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

The brand is based on high quality, and the company takes how to improve the quality of property management services as the company's first choice:

First, implement effective actions according to the _ _ system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always aimed at passing the _ _ and _ _ audits, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

Third, establish the goal of _ _ property zero defect.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

Personal summary and reflection on the real estate in 2022 5 pages

Engaged in property management from _ _ 2022. In this short _ _ month, I deeply realized that property management is a special service work. In my work, I am strict with myself, set an example, treat people or things fairly and fairly, work conscientiously and meticulously, and try my best to make the company, service units and owners satisfied and recognized.

In order to sum up experience, learn from each other's strong points and further improve the property work, I also made the following summary of the property work in these months:

First, we should be "conscientious, caring, patient and open-minded".

1, responsibility:

First of all, we must strictly implement it and clarify our job responsibilities. As far as our work is concerned, it is our duty to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible and irresponsible person". Knowing your job responsibilities will help you understand what you should and should not do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love:

A good employee should have enough work experience, careful and enthusiastic work attitude, and I think he should also have love, which is also our "magic weapon" to do a good job. He must integrate his "love" into the environment and work.

3. Patience:

To strengthen the work concept and purpose consciousness, we must establish the people-oriented thought and do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved;

4. Open mind:

In our work, we must work in a down-to-earth manner with the purpose of learning with an open mind and asking for advice seriously. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must respond with a good attitude. You must not complain too much in your work, be enterprising and optimistic in your thoughts, and never rest on your laurels.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, be down-to-earth, ensure to bring quality service to customers, and do practical things and good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, start from bit by bit behavior, and become an example for other colleagues in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, and social morality.

In the future work, I will continue to work hard, constantly sum up all aspects of experience and make my own contribution.

Personal summary and reflection on real estate in 2022 6 pages

In 2022, with the strong support of the company's leaders and the unity and cooperation of all departments, and with the hard work of all employees, our property management department earnestly studied the basic knowledge and post responsibilities of property management, warmly received the owners, actively completed all the tasks assigned by the leaders, handled the formalities in time, provided thoughtful services, made every effort to make repairs, complaints and return visits, properly handled them, and successfully completed all the goals and plans formulated at the beginning of the year.

First, the main work completion and analysis

(1) As of _ _ _ month in 2022, the property fee for this year is still _ yuan, and the collection rate is _%.

(2) By the end of 2022, the owner had entrusted the market to attract _ _ households, and had successfully attracted _ _ households, and the advertising contract for the periphery of the market had been signed, making the Expo a complete success.

(3) The property manager counts the opening of the first-phase market in the form of sign-in every day. At present, there are fifty or sixty households open for business.

(4) As of _ _ _ _ _ 2022, the second-bid store has _ * * completed the handover procedures, completed the decoration and officially opened for business _ _; Delivery began on _ _ _ _ 2022, and it is progressing smoothly at present. As of, the house has been completed and delivered.

Second, the daily work

(1) Formulate and improve the organizational structure of the Property Department, job responsibilities of each post, property management plan of Henglong Electromechanical Hardware City, temporary management regulations, property service standards, etc. , and formulate specific implementation measures and assessment methods.

(2) Check the second standard workshop and double star stack, coordinate with the construction unit in time when finding engineering defects, and put forward reasonable rectification suggestions.

(3) The customer service records the complaints and service items of the owner's calls and visits every day, coordinates the processing results, and gives timely feedback and pays a return visit to the owner. The archives of the house and its * * * facilities and equipment are complete, classified into volumes and well managed, and the owner's archives, the ownership inventory of the house and its supporting facilities are established for easy reference.

(four) to establish and implement the maintenance service commitment system; The timely rate of zero repair and urgent repair is 100%, and the repair rate is 1%, with a return visit record; * * * Use facilities and equipment for operation, use and maintenance, and record hidden dangers of accidents as required. Professional and technical personnel and maintenance personnel strictly abide by the operating rules and maintenance specifications; Drainage and sewage pipes are unobstructed, and there is no blockage or overflow; The road is smooth and the road surface is smooth; There is no defect or loss of the manhole cover, and the pavement manhole cover does not affect the passage of vehicles and pedestrians; Formulate management measures for power supply system and strictly implement them with complete records; The power supply equipment operates normally, the management of the power distribution room conforms to the regulations, and the public lighting equipment such as street lamps and corridor lamps are in good condition; Elevator safety facilities are complete, and there is no safety accident; Keep the car and shaft clean; The elevator room has good ventilation and lighting; There is an emergency treatment plan after the failure.

(5) The security department is an important force for property companies to carry out market security prevention and fire safety. Its main tasks are to implement various public security and fire control systems, maintain the order inside and outside the market, detect and crack down on illegal and criminal activities in time, protect the safety of facilities and equipment inside and outside the market and property within its jurisdiction, implement the principle of "whoever is in charge is responsible" and "prevention by groups" and be responsible for "fire prevention, theft prevention, explosion prevention and destruction prevention". Strict public security management, do a good job in public security prevention such as relevant registration, 24-hour inspection, goods and personnel entry and exit inspection; Strict fire management, the implementation of fire responsibility system, timely eliminate fire hazards; Actively cooperate with public security departments to crack down on illegal and criminal activities in and around the market; To publicize, guide and supervise the public security and fire control work of market users.

(six) clean management without blind spots. Manage the service scope, keep the environment clean and tidy, and make the daily production of domestic garbage clear; Provide clean and comfortable living and working environment for enterprises and customers; Standardized operation and scientific management; Timely, timely and punctual cleaning services, including pest control; Dispose of garbage and wastes in time and place them in designated places; Save electricity and water. Implement the "three inspections of cleaning quality" system: each employee shall conduct self-inspection on cleaning projects in his/her area according to relevant operating procedures, find and solve problems in time, and make records; The administrator takes patrol inspection as the main work, and conducts patrol inspection on all cleaning parts and projects in the management area, and makes records; The property manager checks it every day.

(7) training and learning.

Under the guidance of company leaders, our department has conducted systematic training and learning from the establishment of the most basic image of property personnel, from the most basic concept of property management to the communication skills of property personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations. Department employees are led by a team with insufficient ideological understanding and no passion for work into a team full of hope for the company, the development of the industry and their own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.

Third, shortcomings in the work.

(1) In 2022, the property fee will still be _ yuan.

(2) Because our department has not received professional training in property management, we still need to systematically learn the knowledge about property, and our service level and communication skills need to be further strengthened.

(3) The pressure of property work is great, and the physical quality and self-psychological adjustment ability of employees need to be continuously improved.

(d) Property management is complicated, and scientific and formal workflow is urgently needed to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

To sum up, in 2022, with the full support of the company's leaders, the strong cooperation of all departments and the joint efforts of all employees, although some achievements have been made, they have not fully met the company's requirements, and there is still a long way to go before the standards of excellent property management. We will definitely strengthen our study in the future. Under the leadership of the company, according to the national, provincial and municipal policies and regulations on property management and the preliminary property contract and property service specifications of Henglong Electromechanical Hardware City, we will provide standardized, fast and effective services for the owners, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and improve the quality of property service.

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