The main code of hotel professional ethics is 1. Dedicate oneself to work and love one's post, abide by the rules and regulations of the hotel and labor discipline, abide by the staff code, safeguard the external image and reputation of the hotel, and never say anything that harms the interests of the hotel. 2. Establish the service concept of "guests first" to make guests feel at home, which is embodied in four aspects: initiative, enthusiasm, patience and thoughtfulness. Initiative: do a good job of service wholeheartedly and consciously before the guest makes a request. Enthusiasm: Like relatives, smile, be kind, speak kindly, do things seriously and help others; Patience: Take pains to ask questions, do things, be impatient when things happen, be strict with yourself, and be respectful when there are contradictions. Thoughtfulness: caring everywhere, helping guests solve problems and satisfying them. 3. Seriously study technology to improve service skills and technical level, learn with an open mind, do a line, love a line, and specialize in a line, and apply it to work practice to continuously improve operational skills and improve service quality. 4. Distinguish between public and private: be diligent and frugal, and put an end to waste. 5. Establish a sense of responsibility as a master, treat your job as a master, care about the future and development of the hotel, and make suggestions and contributions to the prosperity of the hotel. Handle the relationship between individuals and collectives, bosses and colleagues at work, respect each other, cooperate with each other and tolerate others. 6. Establish a civilized and polite professional fashion: reflected in: (1) dignified and elegant appearance; (2) Use polite, accurate, vivid, concise and friendly service language; (3) Respecting the old and caring for the young, caring for disabled guests and elderly and infirm guests; (4) Strictly abide by service discipline, and all services shall be carried out in accordance with operating procedures and operating rules; (5) Pay attention to politeness in the reception.