Urgent! ! ! What to apply for the written test of Shanghai Volkswagen Sales Re-examination and what to practice in the lobby? Be specific? 20 points
You are in the workshop, right? If you are an after-sales service consultant, you should use it comfortably. The drill needs to introduce six directions, that is, the six directions of the car, with FAB law in the middle. You are from the workshop, and your explanation is more professional than their sales consultant. The only thing to pay attention to is to lose the original thinking of the workshop, that is, to make the technical terms easy to understand and easy to introduce. For example, if a guest asks you about the power of the car, you can't say: XX car adopts DOHC structure, variable valve timing system, double overhead camshaft, more accurate intake and exhaust valves and more complete combustion. Instead, you should say: what is the maximum power of this car ... what is the maximum speed? Compared with XXX car (competitor), it has higher speed and lower fuel consumption. It should also be noted that the workshop is technology-oriented and the front desk is customer satisfaction-oriented, so we should pay attention to politeness in all aspects of speaking.