In the real society, job responsibilities are used more and more. Job responsibilities refer to the content of the specific work of workers, their responsibilities, reaching the standards required by superiors and completing the tasks assigned by superiors. How are the general job responsibilities formulated? The following are the job responsibilities of after-sales customer service that I helped you sort out, hoping to help you.

After-sales customer service responsibilities 1 reception:

1, dealing with sales and after-sales problems and solving customer needs;

2, through the reception data analysis, formulate corresponding service plan, to provide customers with satisfactory after-sales service;

3. Collect customer information, classify after-sales customers and formulate corresponding treatment plans;

Refund:

1, Tmall background refund work, processing customer return refund request;

2. Deal with store activity return, return freight, etc.

3. Complete the comprehensive indicators of the store to ensure the ranking of the store in the whole industry;

Every day:

1, approval (check the setting of marketing activities to ensure that orders can be delivered in time on the day of approval, and reissue orders, lose parts and return parts through express delivery);

2. Comments (comments on the front 10 page of the store product, humanized reply, daily advertising evaluation of the store product, and bad reviews during telephone call back).

After-sales customer service job responsibilities 2 1, make after-sales report and send it to the corresponding person in charge;

2. Organize and summarize daily after-sales business data and archive paper materials;

3. Responsible for sorting and archiving after-sales customer data;

4. Be responsible for filing and keeping inspection data;

5. Responsible for after-sales internal work orders and business invoicing;

6. Responsible for making monthly after-sales service performance and submitting it to the financial audit;

7. Responsible for monthly after-sales KPI.

8. Assist department leaders to write statements and various reports;

9, other work assigned by the leadership.

After-sales customer service job responsibilities 3 1, daily after-sales customer service scheduling, after-sales customer service chat records, improve after-sales customer service response speed, typing speed, service attitude, etc. , find important problems in time to register and feedback to the customer service supervisor;

2. Feedback of quality problems: Through evaluation management, after-sales quality report or other channels, the buyer can find out the reasons for frequent quality problems and form a form to feed back to the supervisor or production department;

3, erp system operation analysis and research and development, improve the after-sales customer service erp operation ability and level;

4. Manage the voice of store customers, analyze and check negative comments regularly, arrange telephone return visits for key comments, and improve the dynamic dsr scores of all stores;

5. Daily refund, payment and after-sales customer service update;

6. Train new people, make training plans, and motivate customer service team members to achieve monthly goals;

7. Provide good promotion space.

Job responsibilities of after-sales customer service 4 1, responsible for receiving customer inquiries, complaints, opinions and suggestions from customer service hotline and online communication tools, making detailed records of customer problems and complaints that cannot be solved at the moment and submitting them to relevant personnel for handling;

2, familiar with the company's product information and transaction process, quickly understand customer needs, correctly describe product characteristics, make reasonable suggestions for customers, and facilitate transactions;

3. Collect, sort out and improve customer information, understand and analyze customer needs, and accumulate data foundation for later market activities and promotion;

4. Call back customers as required, and be responsible for maintaining good customer relations and improving customer satisfaction;

5. According to the filing requirements and processing scheme of customer data, it is summarized into volumes and submitted for filing every month;

6. Keep company secrets, maintain company reputation, and truthfully express company project services and standards to customers.

Job responsibilities of after-sales customer service 5 1. Answer the seller's inquiries and answer questions through Want Want.

2. Handle and confirm the refund and return order, track the questions and answers in the process of sending the seller's order by express delivery, supervise the express delivery, coordinate the delivery and other matters.

3. Be able to communicate happily with the warehouse and express delivery.

4. ERP management experience is preferred.

Responsibilities of after-sales customer service Article 6 Work contents:

1. Deal with medium and bad reviews, appease customers' emotions in time, and reduce medium and bad reviews and customer complaints.

2. Handle the return and exchange of orders in time; Try to guide customers to reduce returns and refunds.

3. Be familiar with the operation of erp system, track the delivery and logistics of orders, and solve problems in time when found.

4. Timely feedback product problems and customer needs, properly handle customer complaints, and appease customer emotions;

5. Cooperate with other work assigned by superior leaders.

After-sales customer service job responsibilities 7 job description:

Responsible for consulting customers and selling products through the network;

Qualifications:

1, proactive, patient and meticulous, with strong sense of responsibility and team spirit;

2. Have certain learning, innovation and communication skills;

3. Skillful use of computer, QQ, WeChat and other network communication tools;

Job requirements:

1, age 18-35 years old

2, inexperienced, fresh graduates can. Salary: 3000 yuan (no basic salary)+high commission+bonus subsidy; There is no capped and competitive salary system in the world. Those with outstanding ability have a monthly salary of over 10,000.

Corporate interests:

1, internal training for employees, external training, daily communication, and colorful team entertainment activities;

2. The company organizes employees to have dinner, sing and travel irregularly.

Working hours: 9: 00 a.m.-6: 00 p.m., with normal rest on legal holidays.

Working environment:

1, convenient transportation.

2. A relaxed and pleasant working atmosphere.

If you just want to muddle along, just stare at the basic salary and be an ordinary employee, please don't come.

If you have the ability, dream and perseverance, our big family welcomes you with open arms at any time!

Job requirements:

Education requirements: junior college

Language requirements: unlimited

Age requirements: unlimited

Working years: 1-3 years

After-sales customer service job responsibilities 8 job description:

1. Deal with various matters such as booking, modification, group participation, evaluation and feedback after payment by customers;

2. Maintain good communication with customers through various channels, such as telephone, WeChat, email and online communication. , and solve all questions before, during and after the customer's trip;

3. Communicate with suppliers in time about all kinds of problems in the order, and urge the resource problems to be implemented as soon as possible;

4. Cooperate with the market operation department to pay a return visit and care for users and promote secondary sales.

Job requirements:

1. College degree or above, working experience in the same position is preferred;

2. CET-4 or above, reading the original English is preferred;

3. Be able to quickly master the system operation processes and specifications of Internet companies;

4. Have a good sense of service, meticulous, patient, responsible and proactive;

5. Self-learning ability, constantly learning details such as different regions and different product reservation methods, and constantly accumulating and summarizing information such as destinations and suppliers;

6. Pay attention to teamwork and have good communication skills.

Corporate interests:

100% probation salary, five insurances and one gold for entry, supplementary commercial insurance, overtime meals, flexible commuting, paid sick leave, annual leave for entry, free physical examination, holiday benefits, regular group building, employee travel, growth fund, birthday gifts, and so on, you can think of.

We are a dynamic and innovative team, a platform for hard work and harvest. We hope that what you are looking for is not just a job, but a career, and look forward to your joining.

After-sales customer service job responsibilities 9 1, assist department heads to handle daily office affairs and department report statistics;

2. Follow up customer complaints and solve customer after-sales problems;

3, customer file management and customer service, improve customer satisfaction;

4. Be responsible for handling customer complaints, maintaining machines and returning goods according to the return policies, standards and procedures, and handling return goods for customers;

5. Classify, summarize and count customers' opinions, complaints and suggestions, understand the authenticity of the incident and analyze the situation;

6. Handle the development progress of new customers' products and track the implementation results of product projects.

After-sales customer service job responsibilities 10 1, arrange daily delivery;

2. Communicate the after-sales situation with customers and handle after-sales matters;

3. Dock with the factory for the quality reasons of the factory and provide detailed unpacking reports;

4, delivery back to the warehouse, exhibition hall back to the warehouse product inventory and handover with the warehouse;

5. All deliveries and after-sales services shall be reported in the form of daily reports;

6, after-sales treatment to make on-site service list;

7, statistical after-sales management analysis table;

8. Record and summarize employee attendance;

9. Summarize last week's delivery and after-sales treatment, and plan next week;

10, after-sales problems caused by customers, and fees and statistics charged by customers;

1 1, temporarily complete the work arranged by the leader.

After-sales customer service job responsibilities 1 1 1, can help contact customers and do a good job of pre-sales and after-sales service;

2. Visit customers regularly or irregularly to develop and maintain good customer relations;

3. Maintain customer relationships, communicate with online customers at any time, understand customer needs, and deal with various problems raised by customers;

4. Collect and analyze merchant data, and feed back the latest information in time;

Job responsibilities of after-sales customer service 12 1, responsible for the operation and management of the call center;

2. Be responsible for formulating the service process and specifications, personnel training and team building of the customer service team.

3. Guide and supervise the work of the customer service supervisor, and be responsible for employee performance management and motivation;

4. Ensure the most effective use of the resources of the call center under the goal of meeting the quality service;

5. Responsible for coordination and communication inside and outside the department;

6. Assist department leaders to complete other tasks.

Job responsibilities of after-sales customer service 13 1. Provide product consultation and after-sales technical services to users by telephone, email and remote tools.

2. Understand and correctly use various software tools to browse accounts, troubleshoot and solve problems.

3. Communicate effectively with merchants through telephone support, and provide professional services and effective information.

4. Send relevant auxiliary materials by email to meet customer requirements.

5. Assist the superior to deal with daily office problems and temporary problems.

6. Collect customer information and comply with confidentiality agreements and business conduct requirements.

Job responsibilities of after-sales customer service 14 1. Organize, collect, check and enter the company's warranty card.

2. Bind the service documents according to the specified time for the supervisor to check.

3. Check the inventory and samples in the system with the shopping mall.

4. Regularly handle the maintenance and warehousing of defective parts.

5. Can accept repetitive work and complete other tasks assigned by superiors.

Job responsibilities of after-sales customer service 15 1, responsible for formulating the medium and long-term strategic objectives of the after-sales team of the customer service center, formulating the operation plan, organizing the implementation, controlling the effect, and completing the annual/quarterly objectives set by the company;

2. Be responsible for formulating various after-sales management rules and regulations, operating the workflow and supervising the implementation;

3. Be responsible for the planning, budget evaluation and control of the whole after-sales service and kpi indicators of each position;

4. Responsible for implementing the company's various customer service operation indicators, systems, norms and processes;

5. Responsible for monitoring and managing employees' performance, making performance plans to motivate employees, and establishing guidelines and standards for employees.

Job responsibilities of after-sales customer service 16 1. Answer customer system questions through WeChat, qq and telephone to provide customers with correct usage and ideas;

2. Collect customer requirements, feed them back to products in time, and constantly optimize system functions to meet customer requirements;

3. Sort out the common problems in the process of customers' use, and provide information for the optimization of customers' product experience;

4. Cooperate with operation, technology and product departments to handle customer affairs.

Responsibilities of after-sales customer service: 17 1, answering the hotline, providing products and services for customers, such as new product logistics inquiry, model replacement, return and exchange, product maintenance guidance during the warranty period, etc.

2, timely and accurately complete the system input processing and other work, to provide a high standard of customer satisfaction;

3. Complete other tasks assigned by superior leaders.

After-sales customer service job responsibilities 18 1, answer the customer consultation hotline, and provide customers with fast, accurate and professional product consulting services and fault analysis services;

2. Communicate and cooperate with after-sales service outlets and customers to improve service quality and customer satisfaction;

3. Timely and properly handle customer complaints and provide warm and convenient services;

4. Get along well with other members of the team and complete the task together;

After-sales customer service job responsibilities 19 1, answering customer telephone inquiries and handling customer offline orders;

2. Be responsible for answering customers' WeChat and online consultation, and communicating and feeding back customers' relevant needs and information;

3. Responsible for solving customer complaints and timely feedback to customers;

4. Supervise ticket sales, issue tickets in time, and reduce customer complaints and accident rates;

5. Assist other departments to conduct relevant customer questionnaires and surveys.

After-sales customer service job responsibilities 20 1, responsible for the daily work of the customer service center, accepting customer complaints and consulting services.

2. Follow up the data report every day as required and analyze the report.

3. Manage the customer service team and guide the daily work of the customer service team.

4. Continuously accumulate customer service experience, and summarize and improve it.

5. Be responsible for communication with other departments of the company.

6, complete other work assigned by the leadership.

After-sales customer service job responsibilities 2 1 1, responsible for answering after-sales service calls and replying to customer product information.

2, responsible for customer telephone call back, follow up the secondary sales and handling customer complaint records and other matters.

3. Record the different situations of customer feedback in detail in the form of work log.

4. Responsible for the delivery and delivery of after-sales customer orders; Return and exchange registration

5. Responsible for the collection of customer information and equipment files, and the arrangement and management of weekly and monthly reports on after-sales problems.

6. Management of maintenance service orders, after-sales receiving and dispatching documents, after-sales execution documents and employees' monthly performance.

7, regularly to the warehouse inventory, check the inventory list and system data, timely check the inventory.

After-sales customer service job responsibilities 22 1. Responsible for completing the after-sales problem (WeChat) and data analysis of sales;

2. Track and handle customer inquiries, complaints, returns, etc. Chatting by phone and online;

3. Have the awareness and ability to deal with problems, arrange progress, follow up processes, communicate difficult problems and maximize customer satisfaction, submit unsolvable problems to relevant personnel or supervisors according to processes, and track progress until they are solved.

Requirements:

1. The typing speed is required to be 30 words/minute, and at least one year of after-sales customer service experience in e-commerce;

2. E-commerce customer service experience with skin care related professional knowledge is preferred;

3. Articulate, standard Mandarin, strong communication skills, calm and confident;

4. Strong communication and coordination skills and self-relief;

5. Be enthusiastic about customer service and have a strong sense of teamwork.

After-sales customer service job responsibilities 23 1, responsible for taking the initiative to answer customer calls in time, accepting customer inquiries and complaints, understanding customer needs and answering customer questions;

2. Responsible for sorting and statistics of after-sales data and receiving information, and input them into the background system;

3. Be responsible for the process control of product installation and after-sales service, and arrange, track and manage the progress of product installation and after-sales service according to the company management system;

4. Be responsible for sorting and analyzing the feedback data in the after-sales service process, and summarize and report it irregularly;

5. Assist other departments to complete after-sales support;

6, responsible for timely docking with Kohler, ordering after-sales parts, updating and maintaining after-sales ledger;

7, other temporary affairs assigned by the leadership.

After-sales customer service responsibilities 24 1. Handle all kinds of after-sales problems, such as logistics inquiry, return, product-related issues, etc.

2. Provide customers with high-quality after-sales service and enhance the image of the store;

3. Follow up the refund order in time to keep the refund speed higher than the industry average;

4. Check the evaluation every day and explain the problems mentioned in the customer evaluation content in time.

5. Follow the learning method to deal with bad reviews; Timely appeal to the store's transactions involving rights protection complaints, and continue to follow up until the end;

6. Dunning, that is, dunning the unpaid customers by using system tools.

After-sales customer service responsibilities 25 1. Mainly responsible for the after-sales problems of Tmall, JD.COM and other platforms, effective tracking, and good after-sales guidance and service.

2. Understand the rules of Tmall, JD.COM and other platforms, and handle the after-sales problems initiated by customers at any time by means of Wangwang, knocking at the door and telephone, and properly handle and coordinate them.

3. Collect daily returns and records, follow up refunds in time, and summarize after-sales problems.

4. Docking logistics, monthly reconciliation with logistics.

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