The levels that need to be improved are:
1, enterprise management knowledge;
2. Have a little knowledge of all departments, be able to put yourself in the shoes of all departments and the general manager, and be able to put yourself in the shoes of others;
3. Solid professional knowledge in a certain occupation;
4, strong writing skills, can help the boss take the blame and go against the wind.
5. Pay attention to daily clothes and work habits. General assistance is usually exemplary.
The other is based on the size of your company and the focus of your work, and then you can tackle key problems one by one.
The main duty of the general assistant is to be the general manager's staff in enterprise management.
Five role-playing roles that assistant general manager of e-commerce should know?
In order to retain talents, the assistant general manager should also play the following roles:
1. Motivation. Make full use of options (shares), wages, allowances, paid vacations, benefits, etc. Guide employees' personal behavior in the company, and mobilize employees' enthusiasm through company goals and employees' personal needs; Improve the salary of outstanding employees and give irreplaceable talents high salary and higher vocational education.
2. Correspondents. Various departments within the company maintain appropriate communication and contact with relevant individuals or institutions outside the company whose employees are employees, and build a good interpersonal network; Actively listen to employees' opinions and suggestions, actively channel dissatisfaction, improve satisfaction and reduce turnover rate. And transform the operator's intention into the employee's action. In addition, we keep in frequent contact with headhunting companies, dig people for the company in time and hire urgently needed talents.
3. interpersonal coordinator. The first is to coordinate the relationship between operators and employees. The second is to explain the decision-making intention of the operator, so as to coordinate the opinions of both parties to reach an agreement, avoid internal friction and enhance the company's joint efforts.
4. Human resource planners. According to the external environment, industrial environment and internal environment, reasonably predict the future development trend, predict the number, type and supply of talents in the company, design the company's human resources plan, formulate the recruitment and training plan, and ensure the appropriate staffing.
5. Trainer. Even if high-quality employees are recruited, they need training to be fully qualified for the work assigned by the company. Talent managers must formulate training objectives and design training programs according to the actual needs of the company, such as adaptive training, knowledge training and technical training, so as to improve the ability of employees and reduce the possibility of mobility.
How to be a perfect assistant to the general manager? Etiquette is secondary! Just talk less and do more!
What qualifications does an assistant to the president or assistant to the general manager need? A formal assistant to the president or assistant to the general manager needs to coordinate various departments, which is equivalent to the level of deputy general manager, so the level is very high, unlike a secretary, who has to undertake the work of the general manager of the department.
Which position is higher, assistant to the general manager or director? The height of the director (but in terms of power, it depends on the specific division of labor)
What qualifications and abilities do you need for the position of assistant general manager? Recently, a person in charge of an enterprise wanted to recruit an assistant and asked me if I had the right talent. I carefully understood her requirements for an assistant, and she suggested that she might need some financial knowledge and legal knowledge, which caused me to think about this position: 1, similar to this position: assistant to the general manager, secretary, etc. 2. Relevant certificates include: professional manager certificate, secretary professional qualification certificate, accounting qualification certificate, legal certificate, oral English certificate, driver's license, etc. 3. Relevant abilities include: strengthening the study and etiquette communication of secretaries. In addition, the lectures of the fellowship can also be used for reference. I suggest: these certificates can be tested at the primary level first, and can be gradually improved later; You should gradually enrich your experience and increase your ability from your work, and you will know better what kind of certificate you need.
Which position is higher, the factory director or the assistant general manager? Well, it's hard to say. If it is a factory, of course it is the director. If it is only a branch factory, it is the general manager there. I don't really understand it.
What level does the assistant general manager of the property belong to? This depends on the internal settings of the enterprise.
If it is defined as an assistant to the general manager in business work, who can complete a job independently, then this assistant is equivalent to the level of department manager or property project manager of each department of the property company.
If you just assist the general manager in his daily work, handle some documents and arrange the work schedule. Such an assistant is equivalent to the secretary of the general manager, and the administrative level is at most the supervisor level. But the salary may be higher, equal to that of the department manager.
What do you need to be an assistant to the general manager? From the beginning, the assistant to the general manager was a staff officer in ancient times, and today it is called a think tank. Internally, they are independent with rich experience and extraordinary wisdom; Externally, it has won universal trust and praise for its cleverness and charm. On the one hand, the assistant general manager should make a good plan for the company's development, on the other hand, he should share the heavy administrative affairs so that the general manager can concentrate on the overall situation and strategic events. Therefore, the assistant general manager must have extensive knowledge, rich management experience, smart mind and capable and steady work style. Therefore, a western management scientist said: "... often the assistant to the general manager is irreplaceable." Honesty is language.
Six management principles
How does the assistant general manager manage human resources, especially high-quality talents, in a start-up company? It's just my own opinion. Let's talk about it.
1. Be a good coach, do a good demonstration, and do what others ask. The effect of doing nothing.
2. three tubes and three no matter. To manage matters related to the overall situation; Matters affecting the company's image and management; Things that are detrimental to the interests of the company can't be managed. Strict management, leaving no room. Regardless of personal privacy; Regardless of personal habits; Whatever it is has nothing to do with the company. Do not seek perfection, regardless of details.
3. ambitious goals. The company should be ambitious; The foundation is weak and the goal must be ambitious. Only in this way can we gather talents. For example, Microsoft in the United States.
4. Optimize resource allocation. Knowing people and being good at their duties makes heroes useful. For example, Zhang Liang used Han Xin because a person made Quentin; If Kong knows that Liu is closed, he will be proud of the optimization of the configuration.
5. High salary and benefits. First-class talents give first-class treatment. Only a high salary can attract high-quality talents for a long time, because it can avoid the insecurity caused by social risks.
6. Be tolerant, talented and enterprising. Tolerance should be generous, and the size of measurement is directly proportional to the benefit of talents; Love talents, in addition to those who can produce benefits, may wish to love their extreme and handsome nature that does not hinder the overall situation. Only by fostering strengths and avoiding weaknesses can employees have a sense of knowledge, belonging and stability, and they can produce explosive power when they work; The ancients said, "Thirty-six plans, the heart is the best", which makes people feel that the company is not only a battlefield that is full of excitement, but also a home rest and warm harbor. He who wins the hearts of the people wins the world.
5 Role-playing
In order to retain talents, the assistant general manager should also play the following roles:
1. Motivation. Make full use of options (shares), wages, allowances, paid vacations, benefits, etc. Guide employees' personal behavior in the company, and mobilize employees' enthusiasm through company goals and employees' personal needs; Give outstanding employees a raise, and give irreplaceable talents high salaries and higher vocational positions.
2. Correspondents. Various departments within the company maintain appropriate communication and contact with relevant individuals or institutions outside the company whose employees are employees, and build a good interpersonal network; Actively listen to employees' opinions and suggestions, actively channel dissatisfaction, improve satisfaction and reduce turnover rate. And transform the operator's intention into the employee's action. In addition, we keep in frequent contact with headhunting companies, dig people for the company in time and hire urgently needed talents.
3. interpersonal coordinator. The first is to coordinate the relationship between operators and employees. The second is to explain the decision-making intention of the operator, so as to coordinate the opinions of both parties to reach an agreement, avoid internal friction and enhance the company's joint efforts.
4. Human resource planners. According to the external environment, industrial environment and internal environment, reasonably predict the future development trend, predict the number, type and supply of talents in the company, design the company's human resources plan, formulate the recruitment and training plan, and ensure the appropriate staffing.
5. Trainer. Even if high-quality employees are recruited, they need training to be fully qualified for the work assigned by the company. Talent managers must formulate training objectives and design training programs according to the actual needs of the company, such as adaptive training, knowledge training and technical training, so as to improve the ability of employees and reduce the possibility of mobility.
Stay away from several "misunderstandings":
Forget that you are the manager.
Many assistant general managers take the lead in their work, but they often forget that their greatest duty is to guide their subordinates to finish their work. Such a general manager is usually very busy.
Think of yourself as a Lord
Some assistant general managers regard the department under his leadership as their own "independent kingdom" and forget that they are not only bosses, but also subordinates and colleagues. Blindly strengthen the role of your boss.
Full of bureaucracy
Some assistant general managers are "below one person and above ten thousand people" in the enterprise. What they want is not how to actively help solve the problem, but how to deal with it in a down-to-earth manner.
No team spirit
Some assistants to the general manager like to "speak at one word", they have the final say in everything, and they don't know or value the wisdom of the team.
You can't be both a manager and a leader.
Assistant to the general manager is both a manager and a leader, but many assistants to the general manager can't be both managers and leaders. They often do this well and ignore that.
I'll tell you a speech by an assistant manager of a mobile company. Take a look.
Hello, leaders, judges and colleagues!
First of all, I feel very honored to work in such a fast-paced, efficient, full of vitality and vitality enterprise as mobile communication company; Secondly, I would like to thank the leaders of provincial companies for adopting the employment mechanism of competitive employment and giving me the opportunity to fully demonstrate this time. I cherish this competitive opportunity very much. No matter what the result is, I think it is of great significance to participate in the whole process of competitive recruitment, and I hope to further improve my working ability and comprehensive quality through this competitive training.
Natural resume and work situation:
My name is XXX. I am 32 years old and I am a party member. I am now the director of the company's comprehensive department. I 1996 graduated from the provincial post and telecommunications school in July, majoring in communication power supply. He worked as a line operator and mechanic in XXX Post Office and XXX Post Office Mobile Branch successively. After leaving from 1999, I worked as the manager of advertising department in industrial company of mobile communication branch. In June, 200 1 year, he was transferred to the General Department of XXX Mobile Communication Branch as the deputy director. In April 2003, he was hired as the director of the comprehensive department. During my work, I also took part in self-study exams and correspondence courses in my spare time, and successfully completed the junior college courses of computer communication and the undergraduate courses of communication engineering in Jilin University. She is currently studying for a master's degree in engineering in harbin university of science and technology.
During my tenure in the general department, I worked hard and managed strictly, and did a lot of basic work in the whole chapter. I have been rated as an advanced worker many times. From 2002 to 2006, organized and held workers' congresses and working meetings for five consecutive years, and was responsible for organizing the drafting of meeting documents. Assist company leaders to communicate and coordinate internal and external relations, and successfully complete various procedural changes of reorganization and listing in 2004; There have been no major accidents in logistics management, vehicle and safety management for many years. From 2004 to 2006, the company won the honorary title of provincial contract-abiding and trustworthy enterprise for three consecutive years. In 2005, the company was rated as a provincial archives management demonstration unit, and individuals were rated as outstanding contributions to provincial archives work.
My competitive advantages and disadvantages:
My advantages: First, I have a good age advantage. I am 33 years old, full of energy, in the golden stage of my life, with high work efficiency and dedication. Dare to innovate, have a keen mind and strong plasticity. Be good at accepting new things and adapting to the new environment, and boldly conceive management methods and reform plans according to the actual situation.
Second, strong working ability. In daily life and work, I often go deep into the front line of work and constantly cultivate my working ability. Since I became the director of the office, I have made great efforts to give full play to my special skills, and done a good job in office work such as employee decision-making, daily service, communication and coordination, and information transmission, and achieved certain results. After years of study and training, my writing ability, organization and coordination ability, judgment and analysis ability and leadership deployment ability have been greatly improved.
Third, it has a high personal quality. I have a strong dedication to work, serious and responsible work, strict organizational discipline and good quality of hard work. I believe in honesty and decency, persist in unity but not maverick, respect authority but don't underestimate myself, know how to ask others for advice in time when something happens, and can build a cohesive and energetic combat team with others.
Fourth, have rich practical work experience. 1999 After graduation, I have been engaged in line engineering maintenance, communication power supply maintenance, network base station maintenance management, advertising and planning management. Years of work in the general department have cultivated my strong communication and coordination ability and rich experience in coordinating internal and external relations.
Fifth, have a certain ability of comprehensive affairs management and secretarial management. I have many years of management experience and comprehensive writing ability in the comprehensive department, and have accumulated a lot of rich management knowledge, which can better complete the writing tasks of research reports, experience materials, work summaries and various official documents.
My weaknesses: First, the starting point of education is low, and I graduated from technical secondary school. But since I joined the work, I have never forgotten to study, study hard, think hard, study more, constantly enrich myself and improve myself. She is currently studying for a master's degree in engineering in harbin university of science and technology.
Second, things are not decisive enough. Because of years of management and external communication and coordination, the work style is too strict, sometimes things are too complicated and there are too many aspects to consider. According to past experience, people are afraid of making mistakes, a little hesitant, and lack a resolute style.
Third, the actual combat experience in the market is weak. 1999 only worked in an industrial company for advertising management and planning, and has been engaged in management since then. Although I have accumulated some experience in market theory and communication and coordination, I lack practical experience in the market.
Understanding of competitive position;
The assistant to the general manager is both a manager and an executor. To shoulder the important mission of uploading, we should not only assist the general manager of the branch to make the work plan and scheme of the branch reasonably according to the overall planning and objectives and tasks of the provincial company, but also fully mobilize the enthusiasm of cadres and employees, carry forward the team spirit and guide the effective implementation of the work plan. We should not only help the general manager to coordinate the internal and external relations of the enterprise and create a good business environment for the development of the enterprise, but also go deep into the grassroots, investigate and study, interact with employees, timely understand employees' opinions and suggestions, and accurately and timely feedback employees' voices to the general manager.
The assistant general manager should stand at the height of enterprise strategic unity, and take enterprise interests, sharing worries for leaders and serving employees as the starting point and end result of his work. Take into account the three functions of "participating in and discussing state affairs", "managing affairs" and "serving well", and make reasonable arrangements to make research focus on the market, coordination focus on leaders, service focus on customers, and decision focus on information. In addition to strong business management, decision analysis and other abilities, the assistant general manager should also master some basic knowledge of text synthesis and strong communication and coordination skills, that is to say, he should have comprehensive qualities in many aspects.
Working assumptions:
Based on the above work practice and experience, I am full of confidence in the position of assistant general manager of the city today. Let me state my understanding and working ideas for group customers:
Group customers occupy an extremely important position in our customer list-not only because they can bring considerable performance contributions, but also help to improve the stickiness and income of individual customers and cultivate their consumption habits. Through the group V network, it can also ensure that individual customers in the network will not be easily lost; At the same time, safeguarding group customers is also conducive to effectively promoting the newly developed personal business and group business, and increasing personal ARPU and group income.
First, while developing and expanding the group customer market, we should pay more attention to the maintenance of group customers and increase their service and process management.
The second is to further refine the classification of group account managers. A grading system suitable for account managers should be established, including post grading, salary grading, assessment grading and training grading. Let the best account manager be responsible for the most important group customers and get the best material return. Let the new account manager have career development goals and a smooth upward channel. Establish a scientific rating and assessment system for account managers, and realize the principle of matching account managers' ability with their positions, performance with salary.
The third is to further refine the classification of group customers. According to the scale, industry, contribution and other factors of different group customers, the group customer categories are readjusted regularly, and the service methods and contents are designed according to the characteristics and importance of the needs of group customers of A, B and C.
The fourth is to divert services through existing service channels. At present, with the rapid development of enterprises, the number of group customers is increasing. In addition to taking the account manager as the main service and marketing channel directly facing the group customers, we should also consider making more extensive and flexible use of various service channels such as business halls, call centers and partners to create an all-round and three-dimensional service system for the group customers, and at the same time reduce the work pressure of the account manager, which is particularly important when facing a large number of C-class group customers with low value and single demand.
This time, if I can succeed in the competition, I will not only regard it as recognition of my past work, but also regard it as a whistle to urge me to set sail. I will live up to my mission, go all out and firmly grasp the words "fast, deep and practical", that is, "fast" in entering the role. I want to change my role as soon as possible, update my ideas, adjust my mentality and work style, form a joint force with the company leaders, look at problems with a brand-new eye, solve problems, and let my actions proceed from the company's strategy, from the company's interests, and from the interests of employees.
Learning knowledge should be "deep". I will do a good job in learning with a strong sense of urgency and responsibility. I sincerely take people around me as teachers and the Internet as teachers. I am self-pressured, diligent in learning, diligent in asking questions, good at connecting with reality and good at summing up. I should not only master my business knowledge, but also humbly collect my work experience and transform it into my practical work ability as soon as possible.
Basic work should be "real". The main starting point of the assistant general manager's work is from the market, and the final destination is also the market. Therefore, I will respond with a pragmatic and enterprising attitude, go deep into the market, be close to users, collect and sort out first-hand useful information, and provide factual basis for the general manager's scientific decision-making.
If I fail in this competition, I won't be discouraged, which means that I still have a certain distance from the requirements of the company, which will urge me to work harder, study hard and work hard in the future, and continue to contribute to the development of the company.
Finally, I want to say:
Youth is passionate because of ideals, and life is sonorous because of persistence.
Thank you!