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How much is the refund for training institutions reasonable?
Generally speaking, 20% will be deducted. Your situation is unreasonable.

In addition, according to the requirements of relevant national policies, training institutions shall not charge Party B a one-time fee or a disguised fee that spans more than 3 months; Online training institutions charge according to class hours, and the one-time charge for each subject shall not exceed 60 class hours.

The purpose of this regulation is to reduce the disputes over refund caused by prepaid business model, and also to force training institutions to improve training quality and attract students to renew their fees. However, there are still training institutions that play a marginal role in illegal charges, such as signing four contracts for one year's fees, and some parents of students cooperate with the training institutions to operate illegally under the temptation of discounts provided by the training institutions.

It is clearly mentioned in the text of the model contract that "Party A has the right to collect training fees according to relevant national policies, regulations and contractual stipulations. After receiving the training fee, Party A shall issue an official invoice to Party B in time, clearly informing parents of the national regulations and requiring training institutions to strictly implement them.