Standardize polite language. First of all, if you want to be polite, you must cultivate your child's habits from an early age. Parents should also set an example and set an example. Usually communicate with children in a civilized way, and don't swear. This will make a bad boy and learn quickly. Let's look at the standard polite expressions.

Standardize polite expressions 1 1. How to say "hello";

"Hello" is a greeting and greeting to show respect to others. Proper use can make both sides feel kind and warm. When using, you should usually pay attention to the following points:

1. When customers come to this service center, they should greet the customers first, and then say other service terms. Don't reverse the order.

2. All departments should also develop the habit of saying "hello" first when answering external calls or contacting each other to show initiative, enthusiasm, humility and respect for others.

When someone greets us first and says "hello", we should immediately say "hello" in return, accompanied by a smile and a nod.

You can also use "good morning", "good afternoon" or "good evening" according to different time. You can also add a salutation. "Hello sir" or "Hello sir".

Second, how to say "please":

Saying "please" is in itself a tribute to others. This word can be used alone or in combination with other words to express a clearer meaning.

1. When you care about or comfort others, you can use the word "please". Such as "please wait a moment" or come right away (at your service).

When you want to wait for others to understand, use "please". Such as "please forgive me", "please believe that we didn't do this on purpose", "please understand our relevant regulations here" and so on.

When asking the other person not to do something, you can use the word "please", such as "please don't smoke here" and "don't disturb".

Third, how to say "thank you"

"Thank you" is a polite way to express gratitude. To master the word "thank you", we should pay attention to the following points when using it:

1, which words and deeds should clearly say "thank you". We need to use this polite expression when others provide us with assistance, cooperation, help or cooperation, when customers provide us with valuable opinions or suggestions and express satisfaction and praise for our service.

2. When you say "thank you", look natural, smile and look at each other. The stress of the word "thank you" should be on the first word. Pronunciation should be clear, speech speed should be moderate, tone should be soft, and rhythm should not be rigid.

Don't use "thank you" mechanically, but make some changes according to actual needs. For example, we can say thank you, thank you very much, thank you for your help, thank you for telling me, thank you for your compliment and thank you for solving this problem for us.

Fourth, how to say "I'm sorry"

"I'm sorry" is a polite expression of apology, which is usually used when I feel guilty or negligent about others, and it means asking others to forgive me. The use of "I'm sorry" needs to be done: say it in time when you should, and don't say it when you shouldn't.

You need to say "I'm sorry" in the following situations:

1. When you misbehave, you should say "I'm sorry" to get forgiveness from others, especially customers. Such as "I'm sorry, I was wrong about you", "I'm sorry, I forgot about it, it was my negligence" and so on.

2. I hope to get the understanding of the other party. Such as "sorry, please wait a moment", "sorry to keep you waiting", "sorry to bother you" and so on.

3. When it can't meet the needs of customers, such as "I'm sorry, you will bring hidden dangers" and "I'm sorry, we are studying your requirements". Come up with a practical plan to satisfy you.

4. When sticking to the principle and being polite to the guests, you can use "Sorry, we have to follow the company's regulations." "Sorry, we can't violate company regulations."

How to say "goodbye" with verbs (short for verb)

"Goodbye" is a farewell speech that people say when they say goodbye, which contains the will to be reluctant and hope to meet again. When using, you should master the following points:

1. Say goodbye naturally and kindly, with a smile on your face and look at each other. Don't look around, be careless, and don't be artificial.

Generally speaking, don't deliberately drag or slow down the sound of "goodbye" and don't make too much noise. Appropriate gestures can be used, such as shaking hands and waving when customers walk away.

When you say goodbye, you can say a few other words according to the situation, such as "I hope you will come again" and "I wish you a safe journey".

Whether you call or answer the phone, you should take the initiative to say "goodbye" at the end of the call to show politeness.

Standardize polite expressions 2 1. Basic characteristics of civilized language in service industry

Civilized language in service industry mainly refers to some conventional language and its concrete expression of self-humility and respect for service personnel in the process of service. The basic characteristics include initiative, identity and intimacy. It is usually divided into greeting terms, welcoming terms, asking for help terms, thanking terms, consulting terms, responding terms, thanking terms, congratulating terms, refusing terms, apologizing terms and so on.

Special note: the language of service personnel should be civilized and standardized, and service taboos should not be mentioned, such as "Hello!" "Bah!" "Didn't I tell you? Why do you still ask! " "Did you hear that? What are the long ears for? " "If you can afford it, hurry up. If you can't afford it, leave!" "What's the hurry! Can't you see I'm busy? " "This is my attitude!" "Go away!" "How stupid!" "How annoying!" "Don't talk nonsense!" "Stop nagging!" "Endless!" "Do you understand!" "Come back tomorrow after work!" "If you have a problem, find a leader!" "If you have the ability to sue, you are not afraid to sue wherever you go!" Wait a minute.

Etiquette knowledge of service industry II:

First, based on ideological and theoretical construction, strengthen the education and training of party constitution and Marxism-Leninism, the theoretical system of Mao Zedong Thought and Socialism with Chinese characteristics, and Scientific Outlook on Development, solidly promote the construction of learning-oriented party organizations, and educate and guide party member cadres in the city to unswervingly strive for the common ideal of Socialism with Chinese characteristics.

Second, take party spirit education as the core, strengthen the education and training of party history and national history, deeply understand the experience and lessons summarized by the party's resolutions on two historical issues, carry forward the party's fine traditions and work style, educate and guide party member cadres in the city to firmly establish a correct world outlook, power outlook and career outlook, stand firm in political stance, and distinguish right from wrong.

Third, on the basis of moral construction, educate and guide cadres in party member to practice socialist core values, stress party spirit, value conduct and set an example, be a demonstrator of socialist morality, a leader of honesty and fashion, and a defender of fairness and justice, and demonstrate the personality strength of * * * producers with practical actions.

Fourth, relying on the construction of a clean and honest government, we should strengthen anti-corruption education, guide party member cadres to keep clean, build an ideological defense line against corruption and change, and improve their ability to resist corruption risks.

Etiquette knowledge of service industry III:

1, image etiquette standard

Polite hospitality and warm service are not enough. Hotel receptionists should also pay attention to their own image etiquette norms. Men's hair should not be too long, greasy and scalp. Ladies' hair should be washed and tied, and exaggerated hair accessories should not be worn. Only use light and generous hair accessories, and don't cover your eyes or face with your hair.

Facial modification: men should not grow beards, their faces should be fresh and pleasant, and their breath should be fresh. Ladies should wear light makeup, but not too much rouge and gouache. They should just do a little grooming, brush their eyebrows and apply lipstick and rouge lightly.

Body modification: don't grow nails, ladies can't wear bright nail polish; Take a bath often, don't smell, and don't wear too much perfume.

2, manners and etiquette norms

Hotel receptionist belongs to the hotel; Image spokesperson; Or a hotel; Facade; . Therefore, the receptionist is required to sit, stand, walk and walk naturally and maintain a good mental outlook. The receptionist should pay attention to your standing posture, sitting posture, body language, eyes and smile at work; At work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach. Don't make small gestures, cover your mouth when yawning, and don't scratch your nose, dig your ears, pick your teeth and other indecent actions.

Don't show laziness, stand upright, don't shake your body, don't stand against walls and cabinets or squat on the ground, don't tilt your head and don't make faces. Use the right words, don't offend the guests, and don't need flattery. Your voice should be soft, neither too loud nor too small, and you should clearly express what you want to say. Always smile.

3, reception etiquette norms

When the guests come to the counter, they immediately put down the documents they are processing, greet them politely, and show their professional training, competence and ability to serve the guests.