1. Collect basic materials such as the light tutor education and training contract (if any), payment voucher (if any), receipts, invoices, chat records with sales staff on WeChat and QQ, and prove the fact that the education and training contract actually exists and the educational institution does charge fees.

2. Summarize the reasons, analyze the advantages and disadvantages, consciously and emphatically collect the evidence materials of the refund reasons, and roughly estimate the amount to be refunded.

3. Negotiation, that is, take the initiative to communicate with the gently tutoring educational institutions about the refund of fees. After the communication is completed, the fee can be returned to the original account.