38 qualified engagements in the third quarter of 2009 1 period.
chartered right
1
The telephone in the exhibition hall rings three times during normal working hours, and someone answers it immediately.
The phone rang three times and rang again.
2
Take the initiative to call and invite customers to the store.
By telephone, the customer systematically inquired about Arthur's situation in the exhibition hall.
three
After customers enter the exhibition hall, they are immediately received by the front desk secretary or sales consultant.
As soon as customers enter the exhibition hall, they will immediately attract the attention of customers or suppliers.
four
Sales staff and the front desk secretary should wear clothes and badges according to the requirements of Dongfeng Peugeot (you can see whether they are trained formal sales consultants or internship sales consultants through the badges).
"Suppliers and hotels" should have clear ownership requirements, and be marked with name, function (exact supplier name or supplier stage) and logo.
five
The computer equipped in the customer rest area can provide customers with internet service and free drinks.
Provide a free job for customers and provide free internet service in leisure space.
six
The sales consultant handed the customer a business card and asked for the customer's name and contact information.
Suppliers can choose suitable partners according to customers' requirements.
seven
Sales consultants can clearly identify customers' needs and systematically introduce products and services.
The customer's requirements are clear. The introduction of products and services is part of the system.
eight
In the process of receiving customers, the sales consultant advises customers to sit down and provide quotations.
The seller suggested that the customer provide a commercial contract.
nine
The sales consultant should provide all seated customers with a standardized quotation filled out by individuals.
Does the customer recognize a formal and humanized business proposal or a guarantee? Mont Rempley.
10
The sales consultant will contact all customers who have left their contact information by SMS or telephone within 3 days to express their gratitude and their willingness to continue to provide services to each other.
Contact potential customers by SMS or telephone to find out the details of the franchise.
1 1
When customers leave the exhibition hall, the sales consultant walks them to the door of the exhibition hall and says goodbye politely.
The information from a supplier is that the customer is a company in Lue Sa.
12
Online consultation requests should be answered within 48 hours.
The information demand on the Internet is completed within 48 hours.
13
The test vehicles that meet the requirements are parked in front of the exhibition hall or in the special area where there is no customer's test drive on both sides of the exhibition hall, and the hardware preparation is made according to the regulations: the "test vehicle parking area" is clearly marked in front of the 4S shop, three flagpoles and indicator flags are set up, and two X-shaped brackets are displayed to guide customers to test drive in the exhibition hall.
According to the standard of Dongfeng Peugeot Citroen Automobile Exhibition, cars should be exhibited in an exhibition area or a licensed exhibition area of Du E Exhibition Hall: an identifiable parking area, an automobile exhibition area, three carpets and curtains should be installed for cars invited by customers.
14
The test drive shall be marked according to the requirements of Dongfeng Peugeot.
Pre-identification mark of vehicle information identification label
15
Clean the test car at least once a day to keep it clean inside and outside: touch the visible area inside and outside the car body with your hands without dust and waste.
These vehicles are permanent, and there is a fixed boundary between them: a fixed boundary, a fixed boundary and a fixed boundary.
16
Recommend a test drive or invite an appointment for a test drive to all customers who come to the exhibition hall.
The supplier suggests that the customer show the trends in the exhibition hall or meet with you.
17
When preparing and delivering a new car, the delivery personnel should follow all the procedures: confirm the delivery time with the customer, reconfirm the delivery time with the customer and remind them to bring relevant certificates, receive the customer, assist the customer to pay the car price, introduce the after-sales personnel and services to the customer, introduce the boutique and boutique sales consultants, introduce the use function and user manual of the vehicle, introduce the warranty, maintenance and precautions of the new car, and see the customer leave.
The basic elements of life process include: the integration of professional life: the use of fixed personnel who meet with customers, confirmation personnel who meet with customers and reporters of necessary documents, customers, registration personnel, staff and service personnel, boutique accessories and accessories suppliers, equipment and vehicles.
18
Strictly abide by the promised delivery deadline, and inform the customer as soon as possible if there is any change.
Ryder daily announced that customers need more information? Completely revised.
19
After the delivery of the new car, pay a return visit to the customer according to the latest return visit method of Dongfeng Peugeot: 2-hour sales consultant SMS return visit, 3-day sales consultant telephone return visit, 7-day customer relations specialist telephone return visit, 3-week sales consultant telephone return visit and 3-month customer relations specialist telephone return visit.
Provide customers with the latest car information: SMS for 2 hours. Call the supplier for 3 days, the customer consultant for 7 days, the supplier for 3 days and the customer consultant for 3 days.
20
The service consultant shall dress and wear the badge according to the requirements of Dongfeng Peugeot.
The service consultant provides Peugeot with a badge with name, function and logo.
2 1
As soon as the customer enters the reception hall, a service consultant will greet him immediately.
When a customer arrived at the reception desk of APV, the service consultant came at once.
22
Received customers in time within the scheduled time.
The customer asked for a meeting in RDV to meet with you.
23
The service consultant actively guides customers to check around the car together and make records.
The service consultant will inspect the customers' vehicles before the start of work, and record the specific location of the vehicles before the start of work.
24
Before the vehicle enters the site, the service consultant actively places the protective device (four-piece set) of the customer's vehicle in front of the customer; After vehicle maintenance or repair, the service consultant takes off the four-piece set in front of the customer.
Service consultants provide customers with information about fluctuations, siege, death and death.
25
The service consultant explains the diagnosis results, the maintenance plan to be implemented and the reasons to the customer.
Customer service consultants provide diagnosis results, repair plans and reasons.
26
The service consultant explains the estimated cost item by item to the customer and records it in the maintenance power of attorney.
Service consultants provide customers with design and construction services.
27
The service consultant informs the customer of the estimated maintenance time and the estimated end time, and records them in the maintenance power of attorney.
Ryder Customer Service Consultant and Its Working Efficiency
28
Customers can rest assured of the maintenance quality: Dongfeng Peugeot quality inspection method has been 100% implemented.
The customer guarantees the quality of work: Peugeot's quality control method is applicable to 100% franchise.
29
If the return of the car is delayed, the service consultant will inform the customer in advance.
Customer service consultant in automobile delayed repair
30
The service consultant actively guides customers to rest and wait in the rest area.
Service consultants provide a relaxing space for customers.
3 1
The service consultant takes the initiative to explain the maintenance project to the customer.
Customer service consultants provide services to customers.
32
Service consultants actively provide customers with further maintenance suggestions.
Customer service consultants provide professional services to customers.
33
The vehicle delivered by the service consultant to the customer is clean inside and outside.
Services provided by service consultants to customers include: providing services, providing services.
34
Service consultants use statements to explain working hours and spare parts costs to customers in detail.
Provide service consultants to customers, mainly responsible for products and services.
35
The service consultant takes the initiative to accompany the customer to the checkout counter for settlement.
Service consultants provide services to customers.
36
The rescue call is answered 24 hours a day.
Telephone assistance will be answered immediately within 24 hours local time.
37
If the phone can't solve the problem, the rescuer promises to arrive at the scene within the time agreed with the customer.
The problem with Les is that you can't use wireless phones, and technical assistance personnel can't reach their destinations quickly.
38
According to the latest method of Dongfeng Peugeot, pay a return visit to customers within 5 days after vehicle repair or maintenance.
The customer will complete the vehicle recovery work within 5 days.
In 2022, the enrollment charter of Qingdao Agricultural University has been published, which mainly includes the general situation of th