Unqualified businesses do not have any special application channels. You can try again only after you meet the conditions. Before registration, you need to complete the required certification courses, including the relevant requirements for specialized customer service positions. If you fail in the exam, it means it is not suitable. Please pay attention to other positions.

operating duty

1, responsible for the daily operation and maintenance of special customers, actively communicating with customers and establishing good customer relations;

2. Monitor the operation and maintenance quality of special customers to improve customer satisfaction;

3. Cooperate with the call center and claim center to handle abnormal express mail and feed back all kinds of information according to customer requirements;

4. Responsible for collecting customer service requirements, filling in the operation and maintenance demand ledger in time, and promoting the improvement of problems.

job requirement

1, college degree or above, major is not limited, excellent students can be relaxed to high school;

2. More than one year telephone service or peer work experience is preferred;

3. Standard Mandarin, good timbre, strong understanding, clear thinking, strong language and writing skills, familiar with office procedures and computer operations, and fast typing speed (not less than 35 words/minute);

4. Have a strong sense of responsibility and teamwork spirit, have affinity, be able to work under great pressure, be good at self-enlightenment, have the ability of self-decompression, and adapt to shift work.