1. Leadership process: prepare waiting cards, ordering cards and walkie-talkies, arrange the leadership desk neatly, keep the area clean and tidy, and wear light makeup to work, which is standardized in gfd.

2. Reservation (including telephone/face-to-face reservation): After the phone rings twice, contact before the phone rings three times; Accept the reservation with correct telephone etiquette; Record guest information and reiterate it to ensure its correctness; Clearly record the details of the guests in the reservation book; Write the guest information on the reservation card so that it can be posted on the dining table or the light switch in the private room before meals.

If the private room is fully booked, apologize and explain to the guests. It is suggested that the guests reserve a table for the banquet. If the banquet table is full, tell the guests the waiting time, or introduce other branches of Little Sheep to the guests to prevent the loss of guests. Guests who make a face-to-face reservation will be given a reservation card when they leave, so that they can make a reservation later.

3. Welcome: guests must meet within 6 seconds of arriving at the door; When greeting guests, make eye contact with them and ask them with a smile: "Welcome to Little Sheep/Mr./Ms., do you have a reservation?" /May I have your name, please? /You ordered number X, this way, please. "

If there is no reserved guest, arrange it at that time; Appear equal, appease and serve equal guests; The greeters on each floor make full use of walkie-talkies to communicate with guests' dynamics so as to arrange peer-to-peer guests as soon as possible; Customers must fully understand the reservation and use of private rooms and dining tables on that day.