Although they are young, they think what people think and search all over the city for months, just to satisfy all customers' imagination of home; They are anxious and rack their brains to find ways to help customers win the qualification to buy a house in a limited time; Their heart-for-heart, honesty-based concept, in every moment of nuance, become trusted relatives of customers. They are the representatives of a new generation of professional brokers in the new brokerage era-shell starlight brokers.
So, how can we become a starlight broker and be among the best in the industry?
Think what people think and make the service "amazing" for customers.
Shenyang Jixiang Family Guo Practitioner 1 year. This girl with curved eyebrows and eyes looks weak, but with enthusiasm, she has rapidly grown from a rookie in the workplace to a high-quality agent.
In Guo's service experience, what impressed her deeply was a couple born in 1990s who lived and worked in Beijing for a long time, but wanted to buy a house in Shenyang. Not knowing the development of Shenyang, the husband and wife cast a net in Shenyang. Every time a customer comes to Shenyang, Guo will start from the store in the north of the city, then pick up the customer at the South Station and embark on a long road to see the house.
In order to let customers who have left Shenyang for a long time have their own homes, Guo traveled all over Shenyang. From Hunnan to Shenbei, I visited the second-hand houses and new houses that meet the customer's requirements one by one. The customer is not in the local area, and Guo shows the advantages and disadvantages of the house clearly by taking video and other digital tools in a convenient and intuitive way. For the house that customers are interested in, she even went directly to the sales office to measure the size of the model room with a ruler, so that customers thousands of miles away can rest assured.
The distance from Beijing to Shenyang cannot stop Guo's service enthusiasm. From the actual investigation to the transaction, she won the recognition of customers with a series of professional and responsible performances. The principle of "customer first" is the principle that Guo learned from the first day of her employment, and it is also her initial intention to forge ahead in 1 year. This sincere service is the best annotation of her youth.
People are in a hurry, and their specialty is to help customers solve problems.
Dou, a chain store in Shenyang Vanke Xinyu Mansion, once signed the bill, and he has been deeply impressed so far.
"A customer came to me and said that I had a property that needed to be sold as soon as possible. At the end of the year, I need to pay the workers. If I can't sell the house, I can't pay the workers, and the workers can't celebrate the New Year! " Dou was caught off guard by the unexpected customer and only gave him half a month. So Dou, who has worked for many years, began to use his accumulated experience in the real estate industry to give full play to his professional expertise, find ways for customers, sign VIP contracts, and concentrate on selling houses. Finally, in less than 10 days, the house was successfully sold in full.
In the busy schedule of the fight, customers all see it. "At that time, he was more anxious than me, as if he were selling a house. Thanks to his enthusiasm and professionalism, he solved many problems that I didn't understand, otherwise I couldn't go down the process smoothly. "
Recalling the ups and downs in the real estate brokerage industry, Dou Xiaolei is not without emotion. "There are many buying and selling links in the real estate sector, and the laws and regulations are complex, and the demand in the transaction process is changeable. Every customer will inevitably encounter problems. But our major is to solve all problems for our customers. "
To this end, he spent almost all his spare time studying the market and real estate. As a professional real estate agent, Dou Xiaolei's insistence is to be down-to-earth and constantly explore new ways to solve problems, which is really good for customers; Sincere service and customer-oriented can make a big difference in the real estate industry.
Learn more and see more, and grow into a consulting professional broker.
Liu of Deyou Dolphin Store in Shenyang is a typical boy in Northeast China. His enthusiasm, frankness and strong sense of responsibility are also brought into his daily work. "I have been in the business for a short time, I can only read more and learn more, and I am ultimately responsible for my customers!"
Facing the real estate industry that he has never been exposed to, Liu, who is only 2 1 year old, plunged into the advanced road of brokers and became a business circle manager along the way. At the beginning of his employment, Liu regularly held training courses for newcomers on the Shell Platform. Since joining the company, Liu has changed his notebook for training courses again and again. He said that "looking around" is his greatest gain, which can not only tap the needs of customers, but also help customers quickly choose their own satisfactory houses. "Only a professional knowledge system can better serve customers."
In Liu's view, professional knowledge leads the industry iteration. The young real estate agent is on the way to enrich his wings with professional knowledge.
The service stories of Guo, Dou and Liu are just the epitome of Shell starlight brokers. Real estate agents in different regions and different lives have the same professionalism, enthusiasm and sincerity. In September this year, Ke Holdings Inc officially launched Shell Score, which can systematically measure the professional ability and service level of brokers. Based on the real behavior data of brokers, this group shows the comprehensive service ability of brokers in an all-round way through the model of big data simulation algorithm, showing a large number of excellent real estate agents, including Guo and others.
With the tide of real estate transaction service market, the general trend of professionalization and specialization of brokers has been unstoppable. On the shell platform, professional study and practice have become the daily growth of every broker. A perfect training system, covering all aspects of knowledge learning competitions for brokers, and a culture of mutual assistance at work, provides a broad road for a broker's career growth from entry to elite and from senior to senior consultant.
In addition, the ACN cooperation network based on the real estate dictionary and the concept of real estate on the platform of Branch Holding Inc. provides a soil for brokers of different brands and stores to break down barriers and move towards cooperation. Its online tools, such as smart house evaluation system, VR house viewing, transaction process visualization and house migration system, have also become more and more professional and reliable service "weapons" for a new generation of brokers.
In the new era of living, shell brokers always adhere to the concept of being good to customers and walk in the front line of deepening the community. Although young, they impress customers with sincere service and exquisite business day after day, and solve the top priority of the house in the hearts of Chinese people safely and reliably.
Behind the outstanding ability and dazzling honor is the hard work of this group of young people who take the house as their partner and the sincere practice of the concept of "being kind to customers"; It is a professional force to fully release the value of real estate intermediary services. These young starlight brokers are like shining stars, illuminating the way forward for the real estate brokerage industry.