It is said to improve the level of self-service to win trust, but it is easier said than done. I want to see what my colleagues can teach me.
At present, hospitals at all levels are implementing the overall nursing responsibility system, APN scheduling, and the nursing team leader leads the responsible nurses to take charge of patients in groups.
The role of nursing team leader is equivalent to the disseminator and executor of information, and it is also the backbone and backbone of department nursing, which plays an important role in improving the quality and level of department nursing.
To some extent, the work of nursing team leader is more difficult than that of head nurse in exercising management power. Responsible team leaders use their charm more to guide their work and less to use administrative power. This can be seen from the above-mentioned nurse Nini's spit.
In a well-managed hospital/department, the nursing team leader should be responsible, powerful and beneficial, and have a clear responsibility to the nursing team leader. Responsible for patients with relatively serious and complicated conditions in the group, the group leader should give the group leader an allowance, which can give extra points in personnel appointment. In order to improve the professional ability of the team leader, the hospital can arrange 1-2 days of off-the-job training for the responsible team leader every year, and organize some small lectures, rounds of competitions and demonstrations.
In the selection and appointment of the responsible team leader, different hospitals or departments are different, some are rotated and some are competitive. The more reasonable management method is to adopt the competitive recruitment method for the nursing team leader. If some hospitals adopt hospital-wide competition, each department lists the number of nursing team leaders, and after examination, they are qualified as nursing team leaders. Those who meet the requirements will be publicized through competitive recruitment procedures.
To be a good team leader, the team leader, head nurse and team members (responsible nurses) need to work together with Qi Xin to do a good job in clinical nursing.
First of all, the head nurse
Authorization management
The head nurse has too many things to do. She can carry out authorized management and needs more decentralized nursing team leaders, so that the work of nursing team leaders can be better implemented. For example, in practical work, what are the standards for each item? As long as the head nurse sets the standard, it is better for the nursing team leader to master this standard to measure nursing work.
establish rules and regulations
All ordinary nurses should abide by the nursing standards set by the department. The head nurse must first order a ban and reach a high degree of agreement with the nursing team leader, and cannot change the established rules and standards. Otherwise, it will be very difficult for the nursing team leader to start work.
team building
The general nursing team is a nursing team, with the head nurse as the team leader and several nursing team leaders responsible for the entry of nurses on duty. The upper and lower nurses are all in the same boat, and Qi Xin works together to sail.
Second, the nursing team leader
lead by example
The nursing team leader is the leader of the responsible nurses in this group, and may not be better than some members of the group in professional ability, but at least he must have a humble attitude and a positive learning attitude.
draw up a plan
The person in charge of the responsible team should make relevant management plans according to the personality and advantages of the members in the team, and then divide the work within the project team. Make a study and training plan and implement it effectively without affecting the rest time.
Grasp the dynamics
As a responsible team leader, we should know the psychology and work dynamics of team members in time, find out the negative factors around us in time and eliminate them. When team members have opinions about some decisions of the department, don't stand on their opposite side, but have empathy. Analyze the reasons and weigh the advantages and disadvantages.
coordinate ability
The team leader should play the role of connecting the preceding with the following, and understand and master some requirements of the nursing department and the head nurse, so as to lead the nursing staff to complete. Establish harmonious interpersonal relationships and eliminate barriers and misunderstandings. A responsible team leader should establish good interpersonal relationships in the department, not only with the nurses, but also with the team members' thoughts and work trends in time, and communicate with other team leaders based on facts and less on right and wrong. Not only have excellent skills, but also have strong interpersonal coordination and communication skills.
Limit the discussion to the controversial issues.
Deal with problems in time when they are found, and often remind the key points in nursing work. Correct the problems immediately, and handle and solve the practical problems in nursing work without personal prejudice.