How to write a hotel work plan? 1. Income plan
Two. Training plan According to the work requirements of the front office and the specific situation of the implementation of the training plan, the front office will strengthen the training of employees in terms of service awareness and service standards. The specific scheme is as follows:
65438+ October
1, New Year Spring Festival hotel series activities promotion training
2. Employee handbook training. Professional skills training
February
1, Job Skills Competition
2.gfd and etiquette training.
3, job responsibilities and system training
4. "Hotel knowledge" training
March
1, service specification and standard language training
2, job English training
3, professional skills training
April
1 and the promotion training of Wuyi hotel series activities
2, fire safety training
3. "Hotel knowledge" training
May
1, employee handbook training
2, job English training
June
1, etiquette training.
2, service specification and standard language training
3. Working English training
July
1, job responsibilities and system training
2. Professional skills training
August
1, hotel knowledge training
2, job English training
September
1, National Day series activities promotion training
2, fire safety training
3, service specification and standard language training
10 month
1, professional skills training
2.gfd and etiquette training.
3. Working English training
165438+ October
1, skill competition for each post
2, job responsibilities and system training
3. Working English training
65438+ February
1. New Year's Christmas series activities promotion training
2. Hotel knowledge training
Third, personnel planning.
1, according to the actual work, objectively carry out the daily assessment of employees, make reasonable arrangements for those who do not meet the post requirements, and make work plans for hotels and hotel front offices with good performance.
2. Continue to carry out cross-training to make every front office employee familiar with the service content of the hotel and master more work skills.
3. Hold different forms of employee seminars, effectively inform every employee of the hotel's development prospects and requirements, understand the ideological trends of employees' work and life, and establish a bridge between the hotel and employees.
4. Make full use of employees' own advantages and strengths, and hold training courses from time to time, so that front office employees can learn a variety of skills and develop in an all-round way.
5. Organize various departmental networking activities to enhance the centripetal force and cohesion of the department.
Four. Internal management plan
1. Strengthen internal management, strictly implement various rules and regulations, put an end to employees' paralysis, and make them strictly abide by the requirements of the hotel.
2. Strengthen the safety awareness of employees in all departments, be vigilant and report suspicious problems in time.
3. Continue to strengthen the energy-saving awareness of employees in various departments, strictly control the use of consumables, and implement all control work to specific responsible persons.
4. Combined with the update of hotel software, strengthen customer visits and improve the customer history file system, so that the hotel can make the investable customers familiar and clear, reflect the concentrated problems from the guests, keep close contact with the guests to promote emotional exchanges and ensure a certain customer base.
How to write the hotel work plan? Full of love, comfortable home? Familiar with brand strategy, strictly grasp the working standards and requirements.
? Full of love, comfortable home? Brand strategy is our action slogan: self-improvement, pursuit of Excellence? What we advocate is our goal: to build a first-class three-star hotel with first-class products, first-class services, first-class staff and first-class governance mode? What is required, dedication to ideals, hard work for harvest, and meeting customer needs are the eternal pursuits of XX people. Constantly improving the quality of work and service, enriching the atmosphere of star-rated hotels, and improving guest satisfaction and hotel comfort are the fundamental signs and inevitable requirements of three-star hotels, especially the best tourist hotels in the province, and also the inevitable requirements for hotels to gain a foothold in the market, attract guests and seize market share.
? Full of love, comfortable home? It is not only the recognition of the hotel by customers, but also the promotion of brand quality and competitiveness. Home is a shop-oriented, dedicated and team-oriented team that feels at home. It is also a high recognition and evaluation of the hotel by our efforts and quality service. This is a heartfelt recognition of the reputation of prosperous business and hotel brands. Realizing this brand strategy is an important measure to maintain the prosperity of Chinese enterprises. I believe that the majority of employees are dedicated, learn and innovate, guide and promote our work with integrity, innovation, team spirit and dedication, market operation is customer-centered, corporate governance is employee-centered, exceed customer expectations, concentrate on capturing customer needs, comprehensively guide work according to three-star rating standards, be excellent employees and provide quality services, and the brand strategy will surely succeed.
Second, the overall work of the engineering department this year
This year is a crucial year for the restructuring of hotel enterprises, and at the same time, the operation of enterprises is facing difficulties and challenges of further aging of facilities and equipment. The engineering department should do its utmost to build and improve hardware facilities, complete the finishing work of the main annex building project as soon as possible, make the second and fifth floors put into use as soon as possible, and improve the functions of its supporting facilities. Make full use of the available area of the technical mezzanine on the sixth floor of the main building. After transformation, it can be used as domestic office, linen warehouse, PA workshop, etc. , while increasing the number of rooms. On the premise of proper fund arrangement, upgrade and transform the guest room facilities on the 10~ 12 floor, and enhance the competitiveness of guest rooms as core products through transformation.
The engineering department should ensure the normal operation of the hotel's electricity, further strengthen the maintenance and operation of equipment, strengthen the planned maintenance and inspection of equipment, and ensure the normal operation of boilers, elevators, power distribution, central air conditioning, water supply systems, kitchen facilities, etc. In particular, improve the intact rate and comfort of guest rooms and restaurant facilities.
Further strengthen energy management, strengthen cost awareness, improve the management of materials, set up spare parts for facilities, and vigorously do a good job in tapping potential, repairing old and utilizing waste. Strengthen personnel training, service awareness training, service skills training, strive for multi-functional personnel, make full use of human resources, control the total number of personnel, implement the last elimination, improve services, enhance the background image, and promote the quality of work to a higher level.
Third, innovative brand strategy, the engineering department focuses on the following work.
1. Pay close attention to the training and assessment of engineering staff, improve work skills, improve work efficiency, improve work image, and train and recruit comprehensive technicians from the aspects of politeness, gfd, service awareness, service process and service quality. For example, electricians should be integrated from high-voltage maintenance to power distribution and elevators. In March this year, they will send personnel to participate in elevator training. Implement the examination of survival of the fittest and skill competition for technical personnel in the engineering department.
Retain outstanding backbone employees, inject new vitality into some old employees, avoid a stagnant pool of personnel appointments, and introduce competition and elimination mechanisms. As the saying goes, a family is not an ant, and running water is not rotten. Only by retaining capable and diligent people and eliminating lazy and mediocre people can the whole group be competitive and energetic at any time. It is hoped that through training and assessment, the logistics staff of the engineering department will be full of enthusiasm, create a comfortable hardware environment for guests, provide comfortable service products, completely change the image of guerrillas, fire brigades and oil soldiers, and make the background service full of rich hotel atmosphere.
2. Improve work service procedures, strengthen initiative and coordination, and coordinate the timeliness and effectiveness of work between departments, teams and groups, and between superiors and subordinates. Don't shirk, do more. Each team should strengthen the daily inspection of facilities, patrol according to the standard route, and divide the responsibility into different areas, with the responsibility going to people. And the maintenance team regularly tells the front desk users about the use of maintenance knowledge to prevent barbaric operations.
3. According to the hotel's deployment, transform the hardware facilities, do a good job in the guest room renovation design scheme, carefully select the team, and carefully construct, so that the renovated guest room is comfortable, novel and competitive. Reasonably adjust the layout and increase the number of rooms 4? Six sets. Control the cost of engineering transformation.
4. According to the maintenance system, do a good job in the planned maintenance of large-scale key equipment, do a good job in the seasonal maintenance and daily maintenance of elevators, central air conditioners, boilers, power distribution and water supply systems, especially the cleaning and maintenance of the central air conditioner mainframe and its supporting cooling towers, pumps, terminal fan coils and wind cabinets, and carefully debug them to ensure the smooth operation and safety of central air conditioners in summer. Strengthen the regular maintenance and inspection of various facilities such as electrical appliances, decoration, water heating, kitchen equipment and dining room equipment in guest rooms. Maintenance must be confirmed by the user department. As the basis for the assessment of each team.
5. Establish the concept of cost economy, give play to the role of profit center, improve and follow the management systems and methods of energy, materials, renovation and waste utilization, control and reduce the cost of materials and energy consumption, strengthen renovation and waste utilization, and strive to further reduce the proportion of electricity charges for ten thousand yuan of income, control the proportion of water charges and coal consumption for ten thousand yuan of income, and reduce the proportion of material consumption for ten thousand yuan of income.
(1) Grasp the quality of engineering parts, register the service dates of main parts and materials, and track the service quality and service life. Strengthen the market investigation on the price of accessories, including the price investigation and control of decorative engineering materials for decoration.
(2) Strengthen the assessment statistics of repairing the old and using the waste, check and report the situation of repairing the old and using the waste to each team every month, and give appropriate rewards to those who are outstanding in their work. Resolutely put an end to the bad work style of replacing only regardless of careful maintenance.
(3) Regulate and control the economic operation of the equipment reasonably, and put an end to the phenomenon of full leakage.
(4) Implement energy management measures, strengthen the inspection on the use of water and electric energy, and check once every half month. Inform each user department of the usage of water and electricity metering every month, so as to facilitate the cost control of the user department.
(5) Strengthen the management of materials and equipment parts. Establish a good account of equipment spare parts, and make clear the price of each spare part material for easy control. The materials used by each department must be signed by the user, and the user department should check and check the material report of the engineering department. Put an end to losses. Check the physical objects in the secondary warehouse every month to eliminate the backlog of idle items and spare parts.
(6) Strictly control outsourcing projects and install water and electricity by itself. Equipment maintenance is strictly controlled by outsourcing. Try to control the maintenance cost.
6. Engineering staff should enhance aesthetic awareness, learn to grasp the new star standard, and create a harmonious and beautiful environment for the hotel.
In short, no matter how big or small we are, we will do our best. We also believe that there is no best, only better. As long as we constantly put pressure on ourselves, find the stimulation of work, be passionate about our career, our work, our enterprises, our customers and our society, a harmonious and comfortable brand hotel will surely become our home and our customers' home away from home. Comrades, under the correct leadership of the Party Group of XX Bureau, let's organize a publicity activity around the hotel leadership team headed by General Li and implement it successfully? Full of love, comfortable home? Brand strategy, win full house, win annual benefits.