Summary of jewelry store work 1 Time always goes rudely. I have worked in jewelry store for half a year. Facing the past six months, I think I will make a summary of the work in the first half of the year, so that I can see my growth and progress in the first half of the year and make a good start for the work in the second half.
I came to work in our jewelry store in the first half of the year 1 end of the month. Before I came to the jewelry store, I did similar work, but after I came to the jewelry store, I realized that even similar work was very different in practice. Unlike my previous job, working in a jewelry store requires me to strike up a conversation and introduce customers very actively. If you are selling in a jewelry store, you will be too enthusiastic, but it will cause customers' resentment. Only when the customer really wants to buy it can you introduce it enthusiastically and make the customer satisfied with your work.
In the first half of my work, I completed the task assigned by the manager as a customer service staff in a jewelry store. In every festival suitable for giving gifts, the sales volume has reached the best among all customer service sales, and I have also been well received by many customers who come to the store. I have to say that it is because of the favorable comments from customers that I have achieved such good sales and completion. Without their encouragement, I think I must have been so ignorant when I first entered the jewelry store.
One of the benefits of working in a jewelry store is the jewelry inside. The more you like it, the more familiar you are, and the more you can sell it to customers. This is undoubtedly a big advantage for me, a person who likes jewelry since I was a child. When no customers come into the store to spend money, I always take every piece of jewelry seriously, keep in mind the advantages of these jewelry, and find out who these jewelry are most suitable for. In this way, everyone who walks into the jewelry store becomes the owner of which jewelry I can match. With this understanding, customers will be easily impressed.
In the first half of this year, my job was undoubtedly the best job in the jewelry store except the manager. This is an encouragement to me, because of this encouragement, I will do my work better in the second half of the year. As for the work in the second half of the year, I don't want to be satisfied with my present achievements. In the second half of the year, I still like to work harder and gain more. Only in this way can I treat these jewels as my friends and introduce them to them.
The above is almost a summary of my work in jewelry store in the first half of the year. It seems to be scattered, but it doesn't. It is a summary of the work of a staff member who loves jewelry.
Summary of Jewelry Store Work 2 This month is the third month that I came to work in a jewelry store, that is, the last month of the probation period. This month is coming to an end, which means that I am about to become a full member. This month is a crucial month for me, and I personally attach great importance to it, so my work status has improved this month, and my work achievements are obvious to all. During this month, I graded my performance.
First of all, be strict with yourself and step by step.
I never compare myself with the people around me. I came to work in a jewelry store and became a jewelry salesman. I won't compare my performance with my colleagues. I can only compare myself. Compared with yesterday, I have made progress, and I will feel that this day has not been wasted.
I will study sales skills carefully every day. My best learning method is to look at my colleagues' working methods and learn from them. I will carefully observe their customers' chats, use what methods to make customers interested in reading more, and use what methods to increase their desire to buy. I will keep them in mind and apply what I have learned in order to adapt to this job more quickly. Slowly, my work has entered a formal stage. The total value of jewelry I sold this month ranked fourth in the store. Although it didn't make it into the top three, it was a very satisfactory result for my probation staff, which convinced me that I was suitable for this business and I was very talented in sales.
Second, pay attention to personal image.
With the progress of my work, I also found the importance of personal image. For a customer who enters the store, he will definitely choose to look at the comfortable jewelry shopping guide salesman and provide him with introduction services. I also started to pay attention this month. The requirement in the store is to wear uniform work clothes, dress neatly and put long hair on the plate. But it is not difficult to find that colleagues in the store are more strict with their personal image in this requirement. I naturally can't lag behind in this detail. At least after I changed, I can clearly feel that customers chose themselves more.
Third, start to contact after-sales service.
As a jewelry seller, you must learn to complete all the sales process of a jewelry by yourself, and you should be responsible after the sale, just like a ring. Many men secretly buy them for their girlfriends to propose, and naturally they will have inappropriate sizes. As a seller, I am naturally responsible for the customer to the end, and my attitude towards the customer is very important, because if I am not a clerk in a jewelry store, I am a consumer outside. For this kind of service personnel, I know what kind of mentality a consumer wants to serve himself. I will think from their point of view and give the most thoughtful after-sales service as much as possible.
Summary of jewelry store work 3 It's the end of the month again. Time flies so fast that people always have no time to react. But in the face of this month, I looked at my achievements and had some little comfort. This month's performance is generally good. Compared with the past month, I have made great progress. Of course, this is also the result of the help of many colleagues. So first of all, I want to thank the brothers and sisters in the store for their help. Thank you for your willingness to support me when I need it most. Thank you!
I haven't been to our jewelry store for a long time. It's only been six months now. I know that the jewelry business is not easy, and all walks of life are not simple, so I have already prepared for this tough battle and will go all out to catch up in the future. This month, the overall performance of our store is on the rise, and there are many activities held this month, so there are some good results, and I have developed at such a growth rate.
With such achievements, in fact, I myself have suffered some hardships in this process. If I am busy at ordinary times, I will work overtime until nine o'clock, and it's almost ten o'clock when I get home. Plus washing, I can only set aside about six hours to rest every day. It doesn't matter if you do this once or twice occasionally, but it's been like this almost every day this month. Fortunately, my willpower is strong enough, otherwise I may give up this persistence and get no such harvest, so all our efforts can be exchanged for results, and the quality of the results depends on the degree of our efforts.
I also summarized some of these achievements this month. Generally speaking, the reason for growth is as simple as that. One is to be "sweet-mouthed", and the other is to know "sales skills", which our jewelry store clerk should pay attention to. Through this month's practice, I also found several advantages of myself. When communicating with customers, I can always find what the other party needs most, and then hold on to it, so my success rate has increased by half, which is why my turnover rate is so high this month. Therefore, whether now or in the future, we must learn to think and summarize in our work. Only in this way can we really get what we want and get the result we want most.
This job still appeals to me, and I am very suitable for this job. No matter what problems I will face in the future, I will not stop. I will continue to advance, achieve my goal, create more wealth and make more achievements for our store and myself!
Summary of jewelry store work 4 Time flies, I have spent four spring and autumn years in Kimberly. 20xx came to Kimberly West Store with the opening of the new store on February 6th. This year, I learned a lot and gained a lot. Thank you for your support and help, and let me grow better. Now I will report my work in 20xx as follows:
First, the work attitude is diligent and sincere, and I am eager to finish the work on the second floor.
1, call before 1 1 every day, and send Kimberly's blessing to customers in time;
2. Insist on calling back three days a day, and call the customer on the third day after buying jewelry to ask if the necklace length and ring size purchased by the customer are appropriate, so that the customer can feel that Kimberly's service is so caring. The debriefing report is the manager's debriefing report.
3. Collect the customer files purchased on the same day every night, carefully register the customer's birthday, and avoid missing items.
Second, be responsible for your own duties and manage diamond commodities for more than two years.
In the management of goods, first check the quantity of newly arrived goods; Check whether the jewelry logo is consistent with the label and certificate; Check whether the quantity and price of jewelry are consistent with the bill of lading; Check whether the goods have quality problems, pick out the goods with problems in time and return them to the company; Timely replenish the out-of-stock goods in the counter, classify and place the new and series ornaments launched by the company, and choose a separate counter to display them centrally; Cooperate with the two stores to transfer goods, and need to deliver them at any time; For the goods coming out of the cabinet, it is necessary to leave the warehouse in time, and the new goods should be put into storage in time. At the end of the month, ensure that the monthly inventory is completed smoothly and the data is foolproof; No one is allowed to take the goods out of the counter and leave the store without the manager's permission. Everything is done in place, and there is not a mistake in a year.
Three, in the sales summary is as follows:
1. During the reception, fully display jewelry products.
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry and actively guide customers to try on jewelry. When I take out the diamond jewelry, I will describe it to the customer, such as describing the diamond cutting, turning the diamond ornament gently by hand and moving my mouth manually, and then giving it to the customer after the description is basically completed, so that the customer will imitate my actions to observe the diamond and ask, "What is Belgian cutting?" I can explain that this kind of question and answer is the skill of salespeople to display jewelry. When customers choose eye-catching styles, I recommend two kinds of ornaments with big style contrast and long observation time, and describe the different styles represented by the two styles, so that it is easy to lock and narrow down the styles and scope selected by customers. When choosing the price, follow the principle of soaring and falling slowly.
2. Take advantage of the opportunity of customers to ask questions and try to seize the opportunity to introduce jewelry knowledge.
The more customers know about jewelry, the more satisfied they will be in the future. When a lady wears a newly bought diamond ring to work, she always wants to attract the attention of her colleagues. When others see this diamond ring, she will talk about her understanding of diamonds, fully enjoy the spirit of owning a diamond, and also advertise for us. As the saying goes, "a satisfied customer is the best advertisement" and "the most influential advertisement is the people around you". Therefore, we should seize the opportunity in the sales process and skillfully explain the jewelry knowledge when customers ask questions.
3. Guide consumers out of the purchase misunderstanding and explain the quality of diamonds skillfully.
Due to the misleading of some marketing units, many consumers demand that the origin of diamonds is South Africa. When the customer asked if there were any South African diamonds, I said yes first, telling the customer that "in fact, the quality of diamonds is measured by 4c standard. South Africa produces a lot, and not all diamonds are good. Kimberly uses all South African quality diamonds. Take the initiative when getting the certificate for the customer, look at it before giving it to the customer, and affirm the diamond according to the grade. Convince customers by combining the principles and conditions of diamond grading and price comparison.
Summary of Jewelry Store Work 5 Time flies, the sun and the moon fly, and half a year has passed in a blink of an eye. Looking back on my work this year, I can say that I have made some achievements, but there are also many problems. In order to do better in the future, my work is summarized as follows:
I. Work Review
I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. In the first three months, I worked actively, studied professional knowledge seriously, had a correct working attitude and was serious and responsible. However, in the last three months, the work was relatively negative, and the task was not completed well, only 80% of the task was completed.
Second, shortcomings in the work.
1, poor marketing, not giving full play to personal abilities.
2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved.
3. Insufficient psychological grasp of customers.
Third, the direction of future efforts
1. On the basis of consolidating achievements, we should strengthen our understanding of jewelry, improve our own sales skills and learn from the successful experience of others. Summarize the causes of failure and correct them in time.
2, constantly strengthen quality training, to further improve the level of business.
3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.
4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve the reputation of jewelry brands and jewelry stores.
In the past work, despite some achievements, there are still some shortcomings. In the future work, I will seriously study my business knowledge, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the tasks throughout the year.
Summary of jewelry store work 6 I have been working in the company for almost a year. This year, with the help of my colleagues and the company, I slowly stepped into the door of the jewelry industry from a layman. Jewelry was noble and mysterious in my previous impression. In the process of working in the company, I gradually became familiar with these jewels and regarded them as a real part of my career.
As far as personal professionalism is concerned, I really learned a lot this year. The more you know, the more you feel the need to deepen your study. When I first entered the business, I thought it would be great to know what diamonds are and what platinum is. But with the in-depth understanding of the industry, I deeply feel that I need to know more professional knowledge, such as the hottest jade, a lot of gold sold, and other colored gems and so on.
In terms of personal performance, I am responsible to say that I am not satisfied with the sales situation this year, the sales volume is not ideal, and the time for customers to come to the counter is short. In the store, although we occupied an ideal position, we did not produce good results. For this, I have always been like a boulder. On the one hand, we are under great pressure and feel that we have failed the expectations of the company.
The performance of objective analysis is poor, and I have summarized three aspects:
On the one hand, our professionalism needs to be improved. The professionalism mentioned here mainly refers to professional knowledge, sales ability and work enthusiasm. I have to admit that I am not good enough in this field and I am very enthusiastic about sales, but my professional knowledge and professional sales ability of jewelry must be improved. Here, I sincerely hope that the company will give us more opportunities to improve our learning in the new year, which will not only increase our sales ability and enthusiasm, but also increase our sense of belonging to the company.
On the other hand, the display of commodities is not absolutely perfect with the display of main commodities and auxiliary commodities. I think our props are intact, mainly in the layout, the position that customers can easily see, and the effect of standing outside the counter should be more coordinated with the goods we mainly display. I also hope that the company can give us professional help and help us improve the counter display.
Third, the product structure, the number of products on the jewelry counter of this brand is not enough, and the other is not exquisite enough. There are many loopholes in the product structure, which will cause two serious problems. One is that most of the time, customers can't directly choose the products they need on the counter, and we need to spend more time to guide customers to go in other directions, but this is obviously circuitous and the effect is not good. Another problem is that the display of the counter and the display cabinets behind it will be sparse, which will make our counter ugly. So I hope the company can make some adjustments and enrich its products. Of course, it doesn't mean that the goods must be complete. I think it can get twice the result with half the effort to make correct adjustments to the mainstream commodities in this market.
The above three aspects are the main reasons for my poor performance this year. In short, sales should be customer-centric. After all, the competition between shops and the surrounding environment is fierce. Only by serving customers as well as possible can we establish our own customer circle and have a benign and lasting performance.
We should see that the potential of the store is huge, and our position is not bad, occupying two sides and a corner. If we can make a good adjustment at the main level, then I still have great confidence in our performance in the new year.
In the new year, I will definitely put more enthusiasm into sales, and I will also feed back the information to the company in time. I hope the company can point out my shortcomings in time and give me help and improvement.
No one is perfect. I believe that as long as we can really work as a team and support each other, many problems can be solved quickly, and we can also give full play to our advantages in communication and sales.
I hope that in the new year, the company's performance will be better, and the business of this brand of jewelry counters will have a qualitative breakthrough.
Summary of jewelry store work Seven years passed quickly, and another year passed in a blink of an eye. Based on the achievements, experiences and lessons gained in the actual work in the past year, and the work progress in the past year, the work this year is summarized as follows.
I achievements, experiences and lessons in practical work-personnel management.
1, the establishment of the idea of loving shops
It is proposed that everyone in our store should establish the ideological education activities of "taking the store as home, loving the store and loving the home, and building a store winner". So far, every clerk can prove by his own actions that we have established this concept of loving the store. No matter from the enthusiasm of every clerk at ordinary times or the performance of maintaining the sense of collective honor, I can feel that everyone has the concept that' the store is their home and the work they do is their own business'.
The workload of 20xx is relatively large, and it is necessary to complete the seasonal change of autumn and winter products and spring and summer products. For seven or eight days in a row, everyone often worked overtime around three main tasks: checking and counting the number of new products, arranging products on shelves in autumn and winter, and counting the number of returns in spring and summer. Almost all employees sacrificed their rest time to come to the store to work overtime to help, and no one complained. This kind of work attitude just verifies everyone's cohesive performance and our concept of "taking the store as home, loving the store as home, and building a store is not as good as settling down". I believe that as long as there is good spirit and thought as the driving force, all colleagues in the store will have greater work passion to complete the tasks assigned by the company.
2. Master the professional skills of shopping guide
The special study of "Six Steps of Experiential Marketing" in 20xx has achieved good results in improving our shopping guide skills. Using the morning meeting and business leisure time every day to sort out and discuss the marketing theory and apply it to the current work of receiving customers, we can exchange our summarized shopping guide tips at the party and share them with you carefully, thus greatly improving our overall shopping guide skills.
Insist on using the spare time of the store every Monday and Wednesday, organize the review of the theoretical knowledge of fabrics mastered during training, and organize some small competitions such as "knowing the characteristics of fabrics and striving to be small experts in fabric knowledge", which also achieved good results. All employees in the store can master the fabrics and characteristics of existing products skillfully.
3. Lack of personnel management.
(1) When organizing clerks to perform a small task, sometimes only some arrangements are made, but there is no specific supervision over the whole implementation process.
(2) When dealing with the violation of rules and regulations, the employees who violate the rules and regulations are not punished strictly, so that they may have relaxed and paralyzed thoughts and fail to realize the seriousness of the violation.
4. Lack of commodity management
(1) is not more accurate in counting the quantity of goods.
(2) When supervising the cashier's settlement work, the degree of attention is not high enough, which leads to improper mistakes.
Two. Work progress in 20xx years
1, commodity management
① Return of spring and summer products The return of spring and summer products adopts the method of "point-to-surface combination", and organizes personnel to adjust the corresponding spring and summer products and locations with reference to the types and quantities of new products arriving in the store in autumn and winter. On the basis of not affecting the overall display effect of the store, the new autumn and winter products will be displayed on the shelves for sale. At this point, the return of spring and summer products has been completed.
(2) The acceptance of autumn and winter products and the variety, series and quantity of autumn and winter products on display are numerous. Repeatedly emphasize the accuracy and importance of counting quantity when receiving goods, and communicate with warehouse personnel in time when finding mistakes.
③ The display of new products in autumn and winter is clearly divided into sports home leisure area, baby clothes area, men's and women's boutique underwear area and men's and women's basic underwear area. Different display methods are adopted in different areas, and "two unifications" (uniform stacking of clothes displayed in the store and uniform spacing of underwear racks in the store) are adopted to give customers a sense of cleanliness and hierarchy as a whole, and finally seek the display effect of the whole store.
2. Master the knowledge of autumn and winter products 1, and be familiar with the prices, fabrics, characteristics and technological methods of autumn and winter products.
Combined with fabric knowledge and product introduction card, the price, fabric, characteristics and advantages of new products in autumn and winter this year were exchanged and studied. And discuss the language module that can clearly introduce the advantages of each new autumn and winter product, and clearly introduce the advantages of our products to customers.
In the future work, we should strengthen our understanding of jewelry, improve our sales skills, learn from the successful experience of others, sum up the reasons for failure and correct them in time. Constantly strengthen quality training and further improve business level.
Summary of jewelry store work 8 Time flies, the sun flies, and half a year has passed in a blink of an eye. Looking back on my work this year, I can say that I have made some achievements, but there are also many problems. In order to do better in the future, my work is summarized as follows:
I. Work Review
I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. In the first three months, I worked actively, studied professional knowledge seriously, had a correct working attitude and was serious and responsible. However, in the last three months, the work was relatively negative, and the task was not completed well, only 80% of the task was completed.
Second, shortcomings in the work.
1, poor marketing, not giving full play to personal abilities.
2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved.
3. Insufficient psychological grasp of customers.
Third, the direction of future efforts
1. On the basis of consolidating achievements, we should strengthen our understanding of jewelry, improve our own sales skills and learn from the successful experience of others. Summarize the causes of failure and correct them in time.
2, constantly strengthen quality training, to further improve the level of business.
3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.
4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve the reputation of jewelry brands and jewelry stores.
In the past work, despite some achievements, there are still some shortcomings. In the future work, I will seriously study my business knowledge, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the tasks throughout the year.
Summary of jewelry store work 9 Time passed quickly, and in a blink of an eye we bid farewell to the substantive probation period. Looking back on the probation period, I feel a lot. During this period, through unremitting efforts and persistence, we basically completed the task. Specifically divided into the following aspects:
1, improve service quality
Taking each area of the commodity department as a unit, we will carry out construction in customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and implement in-store mutual inspection and departmental self-inspection. The service office leads a team to conduct two or three joint field inspections every week, and issues a rectification notice according to the results (participants are service office personnel, department foreman, supervisor and floor duty manager). On-site management will be responsible step by step and managed at different levels (the service office is the departmental squad leader of all commodity departments at the company level), and the work will be intensified. Department cadres are responsible for the on-site management of their departments, and problems can be dealt with in time, which is more conducive to the management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and track sales.
2. In the five major supermarkets, the inspection system is strict, and it is proposed that the inspection focus should be on the floor.
Daily inspection site, the service room manager on duty should be diligent. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing.
3. Working in Baiyin Store
In the specific work, the service office will cooperate according to the unified arrangement of the company and complete the training task on time. Change the concept of service. What customers need is what we have to do. Always deal with problems with customer satisfaction and provide customers with satisfactory services.
4. Actively cooperate with the company to complete various tasks.
From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-guaranteed manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders.
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Liangshan Health school profile:
The school was established in 1959 and 1984 by merging the former Xichang Health School and