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Operator's work summary

Summary is a written material to review and analyze the study, work, life or its completion in a certain period, including achievements, existing problems, experiences and lessons. Can improve our ability to find problems, it is better to act immediately and write a summary. How to write a summary is correct? The following is Bian Xiao's summary of the operator's work. Welcome to read the collection.

Operator work summary 1

XX years passed quickly. In this year, with the care and help of leaders and colleagues, I successfully completed the telephone wiring work and further improved my ideological consciousness. The work summary mainly includes the following contents:

1, ideological and political performance, moral cultivation and professional ethics. Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.

2. Professional knowledge, working ability and specific work. I'm a telephone operator in charge of telephone connection. In order to do my job well, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. In a short period of time, I became familiar with the telephone wiring work, made clear the procedure and direction of the work, improved my working ability, formed a clear working idea in the specific work, and was able to carry out the work smoothly and complete the work skillfully and successfully.

In this year, with the goal of "doing better", I cultivated the sense of innovation and successfully completed the following tasks: (1), (2), .........

(3)、 ..........

3. Work attitude and diligence. Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by labor discipline seriously, make effective use of working hours, stick to my post, and need to work overtime on time to ensure that the work can be completed on time.

4. Achievements, benefits and contributions of work quality. Make a personal work plan before the start of work, and finish the work in time, which is highly efficient. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work level has made great progress and created a new situation in my work.

Summing up this year's work, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study the rules and regulations of operators, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of the company.

Operator's work summary II

More than a month passed quickly. In more than a month, with the care and help of xxx leaders, xxx leaders and colleagues, I successfully completed my work and further improved my ideological consciousness. The work summary mainly includes the following contents:

1, ideological and political performance, moral cultivation and professional ethics.

Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.

2. Professional knowledge, working ability and specific work.

I am xxx, responsible for xxx related work. In order to do my job well, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. In a short time, I became familiar with the company's after-sales work, defined the work flow and direction, improved my working ability, formed a clear working idea in specific work, and was able to carry out the work smoothly and complete the work skillfully and successfully.

In this more than a month, I have cultivated the sense of innovation with the goal of "doing better" and successfully completed the following duties: xxx.

3. Work attitude and diligence.

Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by labor discipline seriously, make effective use of working hours, stick to my post, and need to work overtime on time to ensure that the work can be completed on time.

4. Achievements, benefits and contributions of work quality.

Make a personal work plan before the start of work, and finish the work in time, which is highly efficient. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work and made due contributions to xxx.

Summing up the work for more than a month, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study the after-sales rules and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of xxx.

Operator's work summary 3

First, adhere to the line maintenance as the main line, conscientiously implement the eight-character policy of "prevention first, combining prevention with robbery" and "guarantee one, level two and improve three", and achieve good results in barrier-free and accident-free first-class and second-class optical cables.

First of all, on the basis of the "star civilization assessment method" of the municipal maintenance center, through extensive democratic discussion, a strict assessment method was formulated, which stimulated employees' sense of ownership, improved employees' initiative and consciousness of doing things according to the rules and discipline, effectively activated employees' work enthusiasm and creativity, and made employees straighten their positions, further changed their concepts, improved their understanding, and fully entered the role according to their post responsibilities. At the same time, in the aspect of performance appraisal distribution, three grades, A, B and C, are set, and comprehensive appraisal is conducted according to various indicators such as employees' work performance, implementation of rules and regulations, and attendance. , thus creating an environment of "comparing, learning, catching up, helping and surpassing" for employees, and employees have a broad platform to show their intelligence. People-oriented is an important prerequisite for doing all the work well. Employees' enthusiasm for work has improved, their thoughts have improved, they love their jobs and are dedicated, and they have done nothing bad. As long as their thoughts don't decline, there are always more ways than difficulties.

Secondly, great efforts have been made in the interaction between the whole people and the maintenance of the whole society, and a platform for the whole society to pay attention to long-term work has been actively created. From the county party committee and county government to the ordinary people in rural areas, we all have the obligation to contribute to the long-term cause. * * * paid a return visit to the county-level optical cable protection leading group 15 times this year, actively contacted and communicated with the county-level urban transformation leading group, and discussed the construction plan and arrangement of xx years with the local urban construction bureau and water supply company, so as to ensure that the primary and secondary optical cables are well marked before construction, well protected during construction, and increase the marking density to effectively prevent sudden external obstacles. Since the beginning of this year, the first-class and second-class optical cable inspectors in the sub-bureau have spared no effort to use their spare time to pay a return visit to their homes with the line and track and collect large-scale mechanical information. The return payment rate reached 100%, and investigation, tracking, publicity, contact and signing were completed in one step. According to the way of "weaving nets", the publicity coverage of wire protection is expanding day by day, and at the same time, the voluntary protection is rewarded in time.

The third is to attach great importance to prevention and ensure the safety and smoothness of primary and secondary trunk lines. The safety of the first-class trunk line is not only related to the completion of the annual assessment index, but also tests our maintenance level, which is the focus of the whole maintenance work. To this end, we firmly establish the awareness that primary and secondary trunk lines are not trivial, strengthen line maintenance, patrol, follow-up to households and external influence monitoring, attach great importance to key lines of primary and secondary trunk lines, organize personnel to conduct pre-inspection and pre-repair on primary and secondary trunk lines for many times, and overhaul 5,942 primary and secondary trunk lines (weeding and nourishing soil) and 608 billboards throughout the year.

Fourth, strengthen line rectification and improve the quality of local network maintenance. Firmly establish the concept of "maintenance is service", give full play to the advantages and level of professional maintenance, and prevent and eliminate obstacles. Use the patrol system to monitor the network supervisors in various places to overcome their previous apathy and paralysis. Because most of the local networks are located beside the coal transportation road, it has a great influence on the line safety and hidden dangers are everywhere. To this end, we strengthened the maintenance and rectification, the local network reached the standard of 389 kilometers, 75 poles were replaced, and 689 suspension wires were made, which improved the mechanical strength of the local network pole road. In addition, the special rectification work of "ensuring safety and preventing blocking" was carried out, which improved the management of local network technical data, strengthened the technical training of local network line emergency repair and emergency repair personnel, and ensured the timely completion of line obstacle recovery assessment indicators.

Fifth, carry out large-scale on-the-job training to continuously improve the technical quality of employees. Practice has proved that only skilled skills and excellent skills can do all the work well. In order to meet the requirements of enterprise reform and development and gradually improve the technical quality of line operators, the first thing to do is "training", with the aim of cultivating a team with high technical maintenance skills. So that they can be familiar with the situation of optical cable lines within their jurisdiction, skillfully use optical cable connection testing instruments and machines, and successfully complete the task of repairing and cutting optical cables. For this reason, our branch conducted two professional skills training and acceptance work during the year, and the employees worked hard and studied hard. During the training, they constantly sum up and learn lessons, improve their working methods, give full play to team spirit, help and promote each other, and further improve their technical quality.

The sixth is to implement the emergency dispatch plan and improve the speed of emergency repair. The timely recovery rate of line fault service circuit is a main evaluation index of line maintenance quality. Whether the line fault service circuit can be restored within the specified time limit is also a major indicator reflecting our maintenance level.

To this end, on the one hand, we should strengthen our familiarity with and mastery of the emergency dispatching scheme, strengthen cooperation with the maintenance department, and establish the circuit dispatching scheme and operation steps of each optical system. On the other hand, in order to enhance the ability to respond quickly to line congestion, we organized three major organizational obstacles to repair during the year.

Operator's Work Summary 4

I. Basic information

Since the beginning of this year, under the strong leadership of the district committee and government, the "12345" hotline in the whole district has always adhered to the purpose of "serving the people wholeheartedly", firmly established the concept of "the interests of the masses are no small matter", constantly innovated working methods, strengthened the assessment mechanism, strengthened supervision, made efforts to catch hot spots, solve doubts and difficulties, and sincerely helped the masses solve problems. As of June 27th, * * * has received the electronic work order from the city call center 10278, with a comprehensive completion rate of 92.6% and a comprehensive satisfaction rate of 88.3%, ranking first among 13 counties. Two special editions, Inspector work briefing and 12345 Call Center Briefing, introduced the experience and practice in this respect. The "through 12345" special edition of Nanjing Daily reported six times, and a large number of people praised the telephone and pennants.

Second, the main work

Highlight three tasks and strive to achieve "three improvements";

(1) Standardize management and improve the overall image. The first is to lay a solid organizational foundation. Urge contractors with large work orders and good conditions to set up 12345 contractors. District Urban Management Bureau, Housing and Construction Bureau, Xiongzhou Street and Longchi Street have successively set up "12345 hotline handling center" and "12345 hotline working office", with middle-level cadres as the backbone and 3-6 people specially responsible for handling 12345 hotline; Nine four-level platforms, such as Zangqian Village of Xiongzhou Street and Environmental Sanitation Institute of District Urban Management Bureau, were first built in the city, which realized the people's demands directly to the grassroots level and improved the efficiency and quality of work order processing; Constantly optimize the team of contractors, and absorb the old party member village officials who are recognized by the masses and have rich grassroots experience, full of vigor and high cultural quality as contractors, thus injecting new impetus and vitality into the team of contractors. The second is to strengthen study and training. Inviting the Municipal Supervision Office and the Municipal Supervision Center 12345 to come to our region for investigation, guidance and class training has played a positive role in grasping the work direction and improving the handling level in our region; The relevant personnel of the call center in the area went to various contractors to carry out training for more than 20 times, and arranged new employees of the contractors to follow the training of the district center to comprehensively improve the professional quality of the contractors; Pukou, Gaochun, Lishui, Gulou, Baixia and other brother counties have come to our district to carry out exchanges, conduct in-depth discussions, and * * * publicize and expand work ideas. The third is to improve the system construction. The district leaders' answering system was formulated. Li Shigui, Huo Huiping, Xiang Jun, Peng Jialong and other district leaders came to the "hotline" to answer calls from the masses, examine and approve difficult work orders, and interview the main leaders of backward units, which effectively solved a number of people's demands and difficult problems in work and played a positive role in demonstrating and guiding.

(two) supervise the implementation and improve work efficiency. The first is to strengthen assessment management. Promote the effective connection between the work of 12345 and the system of "one test, two evaluations and three accountability" in the whole region, and clarify the accountability of the units that have not completed the assessment tasks and ranked at the bottom; Revise the district assessment method, and increase the contents of "one test, two evaluations and three accountability", "5+2" appeal application pass rate, leadership approval satisfaction rate, active order taking, system construction and organizational guarantee; Implementing the concept of "people's livelihood first" and implementing differentiated assessment will increase the comprehensive completion rate assessment index of public enterprises and institutions closely related to people's livelihood from 85% to 95%, and the comprehensive satisfaction rate from 80% to 90%; Improve the system of "top leaders" and co-organizers, and reward and punish the top leaders and co-organizers inside and outside the region; Actively promote the construction of assessment system, improve the pressure transmission mechanism, establish the "risk of mortgage" system of hotline work assessment in Longchi, Ma 'an and other towns, shorten the assessment cashing cycle, and implement monthly assessment, quarterly assessment and half-year cashing, which has played a very good role in encouraging and promoting. The second is to strengthen notification and supervision. Improve the regular ranking notification mechanism of briefings, change the special edition of "through 12345" of urban cultural news from monthly to weekly, and create a new weekly ranking of "12345" for district TV stations; Establish a "trinity" supervision and supervision system of the District Commission for Discipline Inspection, the District Supervision Office and the District Government Affairs Center, and promote some units with poor performance and low ranking by sending rectification letters and on-site supervision. A total of 9 rectification letters and on-site supervision and supervision were issued 12 times. The third is to strengthen the coordination of reminders. All work orders are automatically and manually reminded by the platform according to the time node to prevent work orders from being overdue; Intervening in urgent and important demands at the first time, such as timely solving the TV signal failure during the Spring Festival and large-scale water cut, was well received by the masses, the municipal 12345 supervision center and the "through 13245" special edition of Nanjing Daily.

(3) Grasp work innovation and improve service level. The first is to carry out the "list action" of dissatisfied work orders and adhere to the principle of "starting from the demands of the masses and finally satisfying the masses". In accordance with the requirement of "taking people's satisfaction as the first standard" by Secretary Li of the District Committee, in May, the "Zero Action" of dissatisfied work orders was concentrated in the whole region, requiring all contractors to "zero" the dissatisfied work orders from the perspective of finding ways to solve problems for the people. Inform the whole region of the units whose comprehensive satisfaction rate of work orders is still below 80% after the "obstacle clearing action". Through the "clean-up" action, a large number of hot and difficult demands have been properly resolved. After the "zero clearing" action, the comprehensive satisfaction rate of the whole district increased by 6 percentage points, which was 1 1 percentage point higher than the average level of1percentage point of districts and counties, and 12 percentage point higher than the first comprehensive assessment score of 20xx districts and counties. The comprehensive satisfaction rate of 35 contractors with more than 20 orders all reached the assessment standard of 80% in the whole city. Eight units, including the District Urban Management Bureau, the Transportation Bureau and the Housing and Construction Bureau, were all dissatisfied with the work instructions. By coordinating the streets and relevant units, the District Bureau of Commerce has successfully solved a number of historical or "long-standing" problems such as environmental improvement of Xiaoshan farmers' market in Dachang, installation of tap water for residents in Guolaotan in Xiongzhou Street, and sewage overflow on Changjiang Road, which have been well received by callers. The bureau is dissatisfied that all work orders are "zero". The second is to create a "hotline" culture, build a service brand, and strive to practice "cultivating the virtue of silence and doing a business with sound". In accordance with the idea of "upgrading brand, expanding capacity and improving quality, developing casting culture scientifically and lighting up the image to win the hearts of the people", we attach importance to enhancing the brand awareness and reputation of "12345" hotline and strive to create a good working atmosphere. Make full use of the media, and successively set up columns such as "Direct 12345" and "Live 12345" in Metropolitan Culture News, Jiangsu New Audience News and district TV stations, vigorously create an atmosphere of "caring for people's livelihood and sincere service" and strive to build a high-quality brand of "12345" government service; A series of activities of "12345 Entering the Organizer" were launched. The first large-scale activity of "12345 Entering Urban Management" was successfully held on May 27th, and the "Youth Flying, Serving People's Livelihood-'12345' Youth Volunteer Action" was launched, and the initiative of "Youth Serving People's Livelihood and Contributing to Society" was issued. Through a variety of cultural construction activities, the organizers' sense of honor, mission and achievement has been greatly improved, and the masses and society's sense of identity and support for the "hotline" work has also been improved. The third is to conduct office analysis, grasp social conditions and public opinion, and be a good staff assistant. Do a good job in sorting out, analyzing and filing incoming calls, make a comprehensive analysis of the hot spots complained and handled by the masses on a regular basis, feed back social conditions, public opinions and people's livelihood demands to relevant leaders of district committees and district governments in a timely manner, compile and distribute 9 issues of 12345 work briefing every six months, and write 8 issues of work briefing, work reports and investigation reports.

Generally speaking, in the first half of the year, the hotline work of 12345 has made new progress and promotion in the aspects of leaders' attention, working mechanism, cultural construction and mass satisfaction, but there is still a gap compared with the requirements of leaders and the expectations of citizens.

First, a few units failed to seriously implement the requirements of the district Committee and government, and paid insufficient attention. There are still some misunderstandings in the ideological understanding of a few members of the leadership team of the organizer, which leads to insufficient attention to the "hotline" work, and the unsatisfactory work orders of the masses continue to appear, which has dragged down the whole region. Specifically, the leaders don't ask questions in depth, the undertaker's ability is not strong, the satisfaction of the masses can't be the first criterion, the work is exhausted, and there is a lack of awareness of striving for the first place and ideas to deal with difficulties.

Second, some work orders shirk each other among the contractors, which affects the efficiency and quality of handling. Due to the division of functions, subjective understanding and other reasons, some demands "kick the ball" back and forth between two or more contractors, such as reflecting the demand for traffic light construction in a certain place, reporting the illegal use of rosin in a roast duck workshop, and reflecting the demand that property management was ignored after the merger of some residential property companies. Several rounds of wrangling have been held between several bureaus and bureaus.

Third, the stability of the contractor team is not enough, and the personnel incentive supporting system needs to be improved. The organizer is the first element to do a good job in hotline 12345. This team made great contributions to our district winning the bid in the whole city last year. However, with the passage of time, there have been problems that the positions of contract workers in a few units are not fixed enough and their work is not "single-minded". At the same time, the assessment mechanism of contract workers in some units is not perfect enough, and there is no effective incentive mechanism, which has dampened the enthusiasm of work.

Three. Work plan for next year

In order to effectively improve the effectiveness of handling people's demands and help development, harmony and stability, in accordance with the requirements of the district party Committee and the district government, we will earnestly do the following three aspects.

(A) increase publicity efforts to make the "hotline" culture deeply rooted in the hearts of the people. The first is to further create an atmosphere in which leaders attach importance to and compete with each other. Make use of various channels and platforms to timely convey the requirements of the leaders of district committees and district governments; Pay attention to summing up, publicizing and popularizing good experiences and practices, and give full play to the exemplary role of role models. II. Continue to hold the activity of "12345 Entering the Organizer". Do everything possible to expand knowledge, deepen exchanges, enhance friendship and promote the improvement of work level with the organizers. The third is to consolidate and develop the propaganda position of "one Taiwan, two newspapers". Further improve the publicity form of innovative program columns, enrich the publicity content, and urge the masses to be familiar with the 12345 hotline, sincerely agree with it, and make rational calls.

(2) Strengthen supervision and assessment to ensure that the work requirements are put in place. The first is flexible supervision. Further strengthen door-to-door supervision and leadership approval, introduce the system of the first person in charge, and guide the organizers to jointly run the office, effectively reducing the phenomenon of buck passing. The second is the advancement of the meeting. According to the focus of the stage work, choose the appropriate time to hold a regional promotion meeting and a business training meeting for the undertaker; We will continue to improve the system of "daily supervision, weekly ranking and monthly notification" to keep the real-time dynamic comparability of pressure transmission. The third is to strengthen the assessment. Strengthen the daily assessment, shorten the redemption cycle, and conduct accountability assessment on the contractors and responsible persons who are dereliction of duty and rank lower, so as to be rule-based and realistic.

(3) Intensify work innovation to ensure the gradual improvement of work quality. The first is to promote the construction of a four-level platform. Promote the "money warehouse model", promote the flattening of the handling system, and accumulate experience for strengthening and innovating social management. The second is to strengthen the dynamic comprehensive analysis of public opinion. Strengthen the summary, induction and analysis of public complaints, and report social conditions and public opinion to the leaders of district committees and governments in a timely manner. The third is to improve self-construction. According to ISO900 1 quality management system standard, we will build a high-standard call center and implement scientific management.

Operator's work summary 5

More than a month passed quickly. In more than a month, with the care and help of * leaders, * leaders and colleagues, I successfully completed my work and further improved my ideological consciousness. The work summary mainly includes the following contents:

1, ideological and political performance, moral cultivation and professional ethics. Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.

2. Professional knowledge, working ability and specific work. I am xxx, responsible for xxx related work. In order to do my job well, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. In a short time, I became familiar with the company's after-sales work, defined the work flow and direction, improved my working ability, formed a clear working idea in specific work, and was able to carry out the work smoothly and complete the work skillfully and successfully.

In the past month or so, with the goal of "doing better", I have cultivated innovative consciousness and successfully completed the following tasks: * * * * * *

3. Work attitude and diligence. Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by labor discipline seriously, make effective use of working hours, stick to my post, and need to work overtime on time to ensure that the work can be completed on time.

4. Achievements, benefits and contributions of work quality. Make a personal work plan before starting work and finish the work in time, which is highly efficient. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work, and made due contributions to * * *.

Summing up the work for more than a month, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study the after-sales rules and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of * * *.

Operator's Work Summary 6

It has been half a year since I came to work in 12345 hotline in June. The work of 12345 hotline operator is a brand-new job for me. Through this period of work, I deeply realized the importance of the work of 12345 hotline operator. 12345 hotline operator work is a link between the party and the government to contact the masses, a window to understand social conditions and public opinion, and plays an important role in maintaining social stability and safeguarding the vital interests of the people. 12345 The quality of the hotline operator's work directly reflects whether the "Theory of Three Represents" has been implemented at the grassroots level.

In order to do a good job, I study with an open mind, consult leaders and colleagues, and actively explore practice myself. Finally, I gradually became familiar with the work and process of telephone wiring, and at the same time made clear the procedures and direction of the work, effectively improved my working ability, formed a clear working idea in specific work, and ensured the smooth development and excellent completion of the work.

I have received 3 132 calls since I entered the work role. Most of the calls are concerned about people's livelihood, electricity and water, environmental sanitation, illegal construction and other issues. In my mind, the problems reflected by callers are no matter how big or small. I will carefully record the problems reflected by each caller and ensure that they are handed over to the functional departments in time. For calls that reflect unexpected problems and serious problems, they will also report to the leaders in time to avoid things getting worse again.

Through this half year's work and study, my working ability has been greatly improved, from a newcomer who knows nothing to an independent operator now. Be enthusiastic, patient, civilized and standardized when answering calls. I will try my best to persuade and explain those who call to make unreasonable demands or make excessive remarks. During the half-year work on the hotline 12345, I learned a lot not only at work but also in my life, which was a good social experience for me.

Summing up this year's work, although some progress and achievements have been made, there are still some shortcomings, such as address range and weak language ability when handing in the list. These shortcomings will be improved in the future work. I hope I can do better in the coming year.

Operator's Work Summary 7

Xx years passed quickly. In this year, with the care and support of my leaders and colleagues, I successfully completed the telephone wiring work, and my ideological consciousness has been further improved, mainly including the following aspects: ideological and political performance, moral quality cultivation and professional ethics. Abide by the law and conscientiously study judicial knowledge; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, work honestly, and be serious and responsible.

2. Professional knowledge, working ability and specific work. I am a telephone operator, responsible for telephone wiring related work. In order to do my job well, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. In a short time, I became familiar with the work of telephone wiring, made clear the working mode and bias, improved my working ability, and formed a clear working idea in specific work. I can probably carry out my work smoothly and finish it skillfully and successfully.

In this year, with the goal of "doing better", I cultivated the sense of innovation and successfully completed the following work: (1) .............................................................................................................................

3. Work attitude and diligence. I love my job, can treat every job correctly and seriously, devote myself to work, be enthusiastic about doing things for everyone, abide by the labor law seriously, make effective use of working hours, stick to my post, work overtime on time when necessary, and ensure that the work can be completed on time.

4, the quality of the work attainments, income and dedication. Make a personal work plan before starting work, and finish the work in real time, with high efficiency. At the same time, I learned a lot of equipment at work, tempered myself, and made unremitting efforts to improve my work level and create new workplace scenes for my work.

Summing up this year's work, despite the inevitable progress and accomplishments, there are still shortcomings. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study the rules and regulations of operators, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater contributions to the growth of the company.

Operator's Work Summary 8

In order to improve the efficiency and quality of the 12345 citizen service hotline, our unit always takes serving the people wholeheartedly as its purpose, adheres to the working principle of "the interests of the masses are no small matter", attaches great importance to the work of the 12345 citizen service hotline, and seriously accepts calls from the masses. With the help of the unit leaders and the close cooperation of various departments, the hotline work of our unit has also been promoted in a solid and orderly manner. According to the notice of the preparatory meeting of the Bureau of Landscape Architecture,

First, attach great importance to it and pay close attention to implementation.

According to the requirements of our bureau on handling 12345 mayor's hotline seriously, the leaders of our unit attach great importance to this work. The specific method is to convene a meeting to set up a working group on 12345 citizen service hotline. The main leader of the unit is the group leader, and the leaders and hotline staff in charge of the group are determined. The main leaders of all departments are the first responsible person of the hotline and participate in the hotline work. Where the complaint hotline of the unit is involved, the main leaders of the unit shall personally examine and approve it. After the leaders in charge personally handle it, the hotline staff will submit the handling results to the bureau office within the prescribed time limit.

In the process of handling, it is inevitable to encounter doubts and difficulties. The main leaders of this unit specially held a leadership meeting to discuss and study, and gave the complainant a satisfactory answer.

Second, handle it carefully and pay attention to practical results.

In strict accordance with the spirit of the notice issued by our bureau and with a high sense of responsibility and responsibility to the unit and the broad masses of the people, our unit seriously accepts calls from the masses 12345, insists on handling the hotline on the same day, and promptly replies and pays a return visit to the hotline. The staff promptly urged and coordinated to solve problems, and strived to do every link of the work well to satisfy the masses.

Since xx, my company has been * * *.