Time flies and hard work has come to an end. Looking back on this extraordinary time, there are laughter, tears, growth and shortcomings. Write a work summary, draw lessons and guide future work. What kind of work summary should you have read? The following is an example (6 general remarks) of my annual work summary in the beauty industry, which is for reference only. Welcome to read it.
Annual Work Summary of American Industry 1 With enthusiastic work, we have experienced a year's baptism and let us grow up gradually. 20XX We have gained a lot, and we have tasted sadness, laughter and crying. Maturity is accumulated little by little. Success and failure are constantly stimulating us, and how many experiences have become real textbooks. Looking ahead, although we can't predict and imagine, we should sum up everything in the past.
Over the past year, under the corporate philosophy led by the company, under the supervision of General X, with my belief and persistence, our team reached the peak again and again, and I also learned a lot from the experience.
The company adheres to the corporate philosophy of "the first-class consulting management company in the beauty industry", which makes us invincible and stand at the top of the beauty industry in XX. This is the pride of our XX and the pride of every employee.
Summing up the work in the past year, I did my duty as a store manager, and the whole team made me understand a lot.
The first thing to say is that all the staff in the beauty salon have given me great help. I think the cooperation between the manager, consultant, beautician and me is impeccable. The reason why I can complete all the service and performance indicators issued by the leaders is inseparable from leading our team. As the store manager, I pay tribute to the professionalism of all the staff in the beauty salon.
The success of XX is not accidental. Every link, every step and every detail determines our success or failure. Each of them plays his own role, from the front desk to the active and enthusiastic service of beauticians and consultants. Logic is so natural and exquisite. This is my experience as a store manager. We have done a lot of good work, and this is just the tip of the iceberg. What I said is not specific and comprehensive enough. There are many more, such as our logistics support, visiting customers, and launching different types of cards in different seasons to meet different levels of customer groups. These are our advantages and magic weapons to win. As long as we make good use of it and give full play to it, success is inevitable. We are passionate, energetic and wolf-like. Creating brilliance is not a dream, but a question of thinking and not thinking.
After a year's hard work, I work every day, and when I realize the summary, there are only these trivial things, but the details determine success or failure. To sum up, apart from persistent work, I can only appreciate the spirit of XX in my mind, so I work, work and work without regrets.
Annual work summary of beauty industry II. The front desk is the first impression of a beauty salon, and it is also the standard of beauty salon service. For every guest, the front desk is the first step for them to contact our beauty salon, so the front desk work is very important. So the front desk represents the image of the beauty salon to a certain extent. At the same time, the service of beauty salons to visiting guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality.
Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the requirements of the beauty salon, and carefully handle the temporary visitor card for each visiting guest. When visiting guests visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, beauty salons organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of beauty salons.
Second, strive to create a good foreground environment.
To maintain a good facade image of a beauty salon, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visiting guests have a pleasing feeling.
Third, focus on the overall situation, regardless of personal gains and losses.
Whether it's working time or vacation time, if there is a temporary task assignment in the beauty salon, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the beauty salon, I will dedicate my strength to the beauty salon. Usually actively participate in activities organized by beauty salons, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of beauty salons. In order to work better in the future, we will continue to lay the foundation.
I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the beauty salon.
In the second half of 20xx, I will constantly improve my image, make a good half-year work plan for 20xx, and improve my work quality and efficiency. And sense of responsibility
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like XXX, and the knowledge is very practical. After class, people will be more confident and have more temperament.
(3) Strengthen communication with various departments of beauty salons. Knowing the development of beauty salons and the work of various departments, with these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can simply answer customers' questions within my power, and at the same time, I can seize the appropriate opportunity to promote beauty salons.
Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!
Annual Work Summary of Beauty Industry 3 Time always flies. In September, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and this brand-new job, earnestly performed my duties and worked hard to complete various tasks. The study and work in the past month are summarized as follows:
First, the work content:
During this month, I got a preliminary understanding of the specific business knowledge of the company's front desk clerk by watching, learning and asking questions. First of all, I summarized all my specific work contents:
1, responsible for the registration, reception and introduction of visitors and guests.
2. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.
3. Cooperate with the leaders to print, copy and write some documents.
4. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.
5. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.
6. Be responsible for the distribution of company documents and notices.
7, report all kinds of problems in the work, put forward suggestions for improvement.
8, complete other or temporary work assigned by the leadership.
Second, the work harvest and experience
(A) study in practice, and strive to adapt to the work. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work at the front desk and the functions of various departments in the company in a short time.
It is said that the front desk is the external image window of the company. A short month has given me a new understanding and experience of this sentence. Guests visiting the reception company should be polite, kindly answer the phone, be careful in handling the daily affairs of the office, be open-minded and sincere in treating colleagues, and let me learn bit by bit at work, so that I can make continuous progress and benefit a lot.
(2) Learn the corporate culture of the company and improve yourself. Join Haiya, a big group, and feel "professionalism, vitality and innovation" from the dedication of leaders and colleagues. In such a good working atmosphere, I will devote myself to my work with a positive and optimistic working attitude, do my job well, find out the shortcomings in my work in time, communicate with the department in time, listen carefully to the opinions of leaders and colleagues, try my best to do my job well and be a qualified and competent employee. This is also the goal and direction of future work.
(3) Expand your knowledge and constantly improve yourself. I want to keep charging in my future work, expand my knowledge and reduce gaps and mistakes. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. These experiences have also made me mature, consider all kinds of problems more comprehensively, and prevent similar mistakes from happening again.
Three. Future plans
During this period, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the suggestions and development of the company!
Summary of the annual work of the US industry 4 During this year, xx Hotel has undergone great changes under the joint operation of xx Company and xx Company. The two shareholders invested a lot of money to update and transform some hotel facilities. The third floor, abandoned for many years, was renovated and opened, which made up for the vacancy of hotel entertainment projects and made the hotel service projects more perfect. Aiming at the problem of odor in guest rooms, it is fundamentally solved by opening windows, and at the same time, the old TV in guest rooms is updated ... With the update of hotel equipment, the improvement of service items and the further improvement of staff service level, xx Hotel has won the second best result in the history of XX star rating and gained a high reputation in the hotel industry. These are the effective management of store-level leaders and the efforts of hotel employees. Therefore, the hotel pays more attention to the spiritual civilization construction of employees, creates a good living space for employees, transforms the laundry room of the hotel into a spacious staff dining room and a dual-purpose room for staff activities, increases entertainment items such as table tennis, table tennis tables, chess and cards, and conducts various competitions many times, which not only enhances the physical quality of employees, but also enriches their spare time life. The hotel also installed solar hot water in the staff dormitory, which solved the problem of bathing in winter. All these employees can only repay the hotel through hard work. This year, in the case of constant changes in personnel, all the staff in the front office can still overcome difficulties, forge ahead in unity and successfully complete the reception tasks assigned by the hotel. Throughout the year, * * * received four VIP groups and held numerous meetings, which were well received by the guests in the whole reception process. In the past year, the front office has done the following work:
First, strengthen business training and improve the quality of employees.
As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is our focus. This year, we have made detailed training plans for five branches: for the switchboard, we have conducted language skills training for answering calls; Train baggage handling and storage services in the baggage office; Politeness and skill training for receptionists when selling houses; Especially in July this year, all the staff in the front office conducted a one-month foreign language training, which laid a certain foundation for this year's star rating. Only through training, employees can further improve their business knowledge and service skills and better provide quality services to guests.
Second, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.
"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. The front office staff actively responded to the hotel's call to carry out cost-saving activities and control costs. In order to save money, the front office bought plastic baskets with team keys, which reduced the use of key bags and room cards and saved hotel expenses (in the past, both teams and individuals had to fill in a room card and use a key bag, but after passing through the team room without using room cards and key bags, the expenses were greatly saved, with room cards 0. 18 yuan/piece and key bags 0./kloc. The business center uses overdue reports to print draft paper; Supervise the accommodation personnel to save water and electricity; Take good care of office supplies and use every piece of paper and pen. Through these controls, the front office should make due contribution to the hotel revenue.
Third, strengthen employees' sales awareness and skills, and improve the occupancy rate.
According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotion activities, such as fan room, bonus card, vouchers, thousand yuan card and other promotional activities. While giving preferential policies to the hotel, the receptionist can flexibly grasp the room price according to the market situation and the check-in situation on the same day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has improved. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we must try our best to keep them."
1, what is the completion of the work, which can be written in different categories, such as beauty projects, body projects, pedicure projects, etc. , so it is very clear at a glance.
2, quality problems at work, technical training and learning problems, depreciation and maintenance of beautician equipment. For example, do staff training, master new beauty technology and new beauty projects. What technology is not proficient enough, and so on.
3. The management of beauticians is mainly reflected in the changes of employees' attendance, work attitude and personnel arrangement in beauty salons.
4. The safety of beauty salons is always the first. As far as beauty salons are concerned, safety is mainly reflected in issues such as electricity safety and fire safety.
The annual work summary of beauty industry is always fleeting. I have gained a lot from working in the front desk of xxxxx for more than two months. Since taking office, I have worked hard to adapt to the working environment and brand-new post of xxxxx front desk, earnestly perform my duties and complete all the work.
First, the daily work content
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Address book update. In view of the large number of personnel transferred and new personnel added in xxxxx beauty salon, the address book cannot be changed in time, which affects the communication between departments and between customers and xxxxx beauty salon. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9: 30xx 10: 00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the dean's office;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
Distribution of beauty salon documents, timely distribution of documents to various departments, and rapid transmission of company policies and measures;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, there is a large turnover of personnel in xxxxx beauty salon, and there are many and frequent people coming in and out, resulting in some omissions.
Third, give yourself advice.
1. As a front desk, you should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of xxxxx beauty salon and the work content of each department. With these knowledge reserves, you can answer visitors' questions in time and accurately, and transfer callers' calls accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes a small problem can make a big mistake, so always think of the consequences first.
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position or job, it is a part of the overall organizational structure of xxxxx beauty salon and it is for the overall goal of the beauty salon.
;