Banking etiquette related training

First, the gfd and etiquette of bank employees

Manners and etiquette requirements: hair, eyes, nose, mouth, teeth, nails, smell, etc.

Makeup etiquette: requirements and taboos for female employees to make up.

Instrument etiquette: bank dress code, dress requirements, dress principles, and dress taboos for bank employees.

Second, the behavior and manners of bank employees.

Code of conduct for bank employees

Professional etiquette requirements

sign language

Expression application standard

problem analysis

On-site training: standing posture, walking posture, sitting posture,

Standard service gesture and expression training

Three, bank staff counter service language specification

Basic requirements of bank service language specification

Specification for sound application

Common polite expressions:

Salute, welcome, greet, ask, question, reply, apologize, thank you, summarize, say goodbye, etc.

Three Characteristics of Polite Language in the Workplace

Etiquette details of communicating with customers

On-the-spot Training: Polite Language in Situational Training

Four, the bank staff on-site reception etiquette

On-site reception etiquette

VIP customer reception etiquette

Handshake etiquette

On-site simulation training

Five, the bank staff telephone etiquette training

Speak clearly.

Etiquette for answering the phone

Etiquette of calling.

Etiquette of telephone transmission

Mobile phone etiquette

On-site scenario simulation telephone etiquette training

Training form: case discussion, learning based on a large number of actual cases.

Actively participate in and ask students to conduct on-site drills.

Encourage sharing, group learning, and promote the exchange of experience.

Interactive methods, including theme explanation, game experience, sentiment story, scenario simulation, role practice, etc.

note:

Training purpose:

Master gfd manners and manners, manners and manners necessary for banking services.

On-the-spot training of employees' standing posture, walking posture, sitting posture, service gestures and expressions will comprehensively enhance the professional image of bank employees.

Master the language norms and key links of counter service at work, and improve the service level of bank staff.

On-site training staff reception etiquette, master the key skills of reception etiquette.

Conduct on-site telephone etiquette training for employees.