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Summary of performance appraisal of public hospitals 1 Since the performance management of our hospital was launched at the end of 20xx, we have adhered to the principle of improving medical quality, medical safety and creating benefits, and insisted on promoting hospital work with performance management as the overall starting point. Through the organizational system, innovation mechanism and management promotion of the whole chapter, the performance management in 20xx has achieved certain results. The work report for the past year is as follows:
As a medical unit, the core competitiveness of the hospital is the competition of talents, and the competitiveness of talents is to maximize the social and economic benefits of the hospital by improving the value of human capital. Therefore, in order to fully mobilize the enthusiasm, initiative and creativity of hospital staff. On the basis of three-month performance salary assessment in 20xx, our hospital revised the detailed rules of performance management assessment in 20xx according to the actual work of our hospital, decomposed the four major responsibilities of the hospital into six secondary indicators, 12 tertiary indicators, refined the quantitative medical work, and implemented it to all 69 employees respectively, and made clear the main body of responsibility, completion time limit and assessment standards.
Performance management pays attention to process control. The person in charge of performance management in our hospital personally caught it. Every Thursday, the leading group of our hospital conducts business rounds to supervise and assess the performance of each department from the aspects of medical treatment, nursing, hospital feeling, efficiency and benefit, and medical ethics. And ask questions about the on-site assessment of department personnel to help clinical departments solve the problems such as irregular workflow, target decomposition and inadequate index quantification. Each department reports and summarizes the performance management every month, and reports the performance appraisal scores of the department personnel at the same time. The revision of the detailed rules is more in line with it.
In 20xx, our hospital achieved the economic indicators at the beginning of its establishment in terms of the effectiveness of performance management. The total income this year is 64 million yuan, an increase of190,000 yuan over last year. According to the hospital performance bonus distribution method, the hospital staff will be rewarded with120,000 yuan. This year, vehicle fuel, office consumables festival, equipment maintenance, meals, travel, reception and other expenses have all dropped significantly compared with last year, which is a remarkable achievement of performance management.
Performance appraisal breaks the "big pot" distribution mode, and performance tilts the focus of hospital management to clinical frontline posts with heavy workload, high work risk and strong technology, and realizes a benign distribution mechanism of "more work and more pay". Over the past year, performance management has been an important measure to improve the management level of hospitals by constantly summarizing and improving the enthusiasm and initiative of medical staff to ensure the safe operation of medical quality. The specific content is:
First, pay according to work, with detailed indicators. Each clinical department further refines the workload of medical care, the severity of patients' illness and the technical difficulty of work according to the working characteristics of the department, so that each post has a clear quantitative assessment method. This refinement directly links personal performance with bonuses, which fully embodies the distribution mechanism of getting more for more work, so that medical staff no longer care about the heavy workload, but work hard on their work ability and business technology. This year, the hospital invested heavily in supporting departments to train professional backbones, and the hospital directors, head nurses and business backbones rushed to the Second Artillery Hospital of the People's Liberation Army and autonomous district-level hospitals in batches for further study. Under the situation of increasing the shortage of medical staff for patients, the on-the-job staff in various departments worked overtime to complete the task, which reversed the situation that clinical work was endless.
The second is to pay according to the post, that is, to set different post coefficients according to the nature of different posts, so that posts and salaries can be closely combined, and the performance appraisal distribution method based on the ability to work can be implemented, so that capable people can work, and mediocre people can make business bones. Third, the implementation of excellent performance and excellent pay, linking performance distribution with work quality, patient satisfaction, peer evaluation, attendance and overtime, reflecting the assessment and distribution method of getting salary according to work effect, and forming a combination of personal motivation and hospital development.
Third, while the hospital staff are working hard, the assessment office is also earnestly completing its own tasks. In the past year, in addition to accounting and reporting wages on time every month, hospital performance appraisal has achieved some initial results, from which employees have benefited and tasted the sweetness, which further promoted the improvement of hospital management level and increased their confidence in our hospital's performance work next year. In 20xx, our hospital will brainstorm for the opinions and suggestions of all staff. We should adopt constructive suggestions that have a bright future for the hospital, formulate new management objectives, and revise the performance management plan and implementation plan for 20xx years, so as to achieve good results for the development of the hospital and make the hospital reach a new level. Add new impetus to the economic development of Longde County.
Each department reports and summarizes the performance management every month, and reports the performance appraisal scores of the department personnel at the same time. The revision of the detailed rules is more in line with the actual work operation and is conducive to better achieving the management objectives of the hospital. Doing practical work, forming the construction of mentoring echelon, so that the personal business ability and professional value of medical staff can be reflected, and the overall development of hospital talent team can be promoted.
Summary of performance appraisal of public hospitals 2 According to the spirit of xx, US Food and Drug Administration, Guigang US Food and Drug Administration (20xx) 13 and other documents, in order to fully mobilize the work enthusiasm of employees in our hospital, improve service quality and efficiency, establish an internal distribution incentive mechanism linked to post salary and performance, and improve service level and work efficiency. Combined with the actual situation of our hospital, our hospital conducted an annual performance appraisal for on-the-job employees, and the performance appraisal work is summarized as follows:
First, establish an evaluation organization.
Set up an assessment leading group with the dean as the team leader and the hospital affairs Committee as the members to assess each employee openly, fairly and justly.
Second, the evaluation principle
Adhere to the principle of running a hospital for public welfare, implement performance appraisal linked to social benefits, adhere to fair, just and open assessment methods and comprehensive evaluation and reasonable quantitative assessment methods, focus on basic public medical services and basic medical services with similar eyes, and promote the employees of our hospital to fully perform their duties; Adhere to the combination of self-assessment and regular assessment; Ready to accept the supervision and assessment of superior leaders at any time; The assessment results should be combined with the staff's income and treatment, giving consideration to fairness; Tilt to front-line posts and tilt to important posts; The principle of appropriately widening the gap.
Third, the assessment content
The content of performance appraisal mainly includes morality, diligence, service quality, mass satisfaction and negative indicators.
(1) Deloitte assessment refers to the compliance of employees' medical ethics, industry style, discipline and rules and the accuracy of various report data.
(2) Quality of service
(1) Basic medical care and standardized drug use: including medical safety, coincidence rate of diagnosis inside and outside the hospital, positive rate of imaging and inspection reports, standardized operation of nursing related systems, reporting rate of legal infectious diseases, and qualified rate of medical waste treatment. The qualified rate of outpatient registration, combined use of antibiotics and above, the control rate of hormone and intravenous infusion, the qualified rate of outpatient prescription writing, the percentage of drug income in business income, the average cost of outpatient prescription and the average cost of hospitalization;
(2) nursing quality;
(3) Public medical services;
(5) auxiliary departments;
(6) Financial management, including financial investment, project investment and self-investment. Separate revenue and expenditure management, implement the budget system, and strictly implement the national fiscal policy, financial discipline and accounting system.
(7) quality of pharmacy.
(3), according to the service quantity of each post, combined with the actual situation of the eye hospital, complete certain tasks.
(4) Mass satisfaction refers to listening to the opinions of the masses and evaluating the satisfaction of each employee.
(5) The veto index refers to the non-performance salary with one-vote veto when medical disputes, mistakes and accidents occur and medical ethics deteriorate.
(6), attendance
(1) Strictly implement the 24-hour duty system;
(2) Consciously go to work on time, and be on duty and hand-over every day;
(3) Attend group meetings and study on time;
(4) bereavement leave, marriage leave, maternity leave, sick leave, personal leave and absenteeism.
(vi) Evaluation criteria
(1) According to the requirements of the assessment rules, employees adopt the assessment standard of 100: Germany, diligence and performance account for 45%, service quality account for 35% and people's satisfaction account for 20%. In the assessment, the negative scoring system is not implemented before deducting points.
(2) The dean is evaluated by an eye-like physician and the US Food and Drug Administration;
Fourth, the evaluation method.
According to the performance appraisal scheme and daily work situation, the hospital leadership team gives a fair score to each employee, and then publicizes the assessment results in the hospital for three days, and reports them to the city bureau for filing after no objection.
(7) Examination time: 20xx year 18 February 65438.
(VIII) Assessment Results There are 35 employees in the hospital, and the dean is assessed by the municipal board of directors. There should be 34 people to be evaluated. There are 34 people with a score of 95 or above, 20 people with a score of 90-94 or above, 14 people. Publicity for three days, no objection.
Summary of performance appraisal of public hospitals 3 In order to deepen the reform of medical and health system and promote the development of health in our district, according to the spirit of relevant documents from higher authorities, our hospital has carried out self-evaluation of performance appraisal, and now the specific situation is reported as follows:
I. Development of main business
1, improve service flow and work efficiency.
According to the requirements of "the simplest procedure, the fastest efficiency, the shortest time and the best service", simplify the medical treatment process, shorten the medical treatment process, improve work efficiency, and make the medical treatment process orderly and smooth; Open a green channel for emergency treatment, implement a 24-hour emergency service and a limited reporting system for examination results, and implement voluntary outpatient guidance and consultation services to ensure that patients can seek medical treatment conveniently and quickly.
2. Strengthen doctor-patient communication and improve service attitude.
In view of some medical staff's poor service awareness, poor communication with patients and blunt service attitude, we have continuously strengthened the education and training of employees, enhanced their service awareness and guided them to strengthen doctor-patient communication. Our hospital organized a meeting of doctors and nurses in the hospital. At the meeting, hospital leaders analyzed the current situation and tasks faced by the hospital, and asked all medical staff to firmly establish the concept of "patient-centered", enhance their sense of service and responsibility, improve their service attitude and service methods, respect every patient, communicate with patients with skills, knowledge, methods and quality, win the trust and understanding of patients, ease the contradiction between doctors and patients, and establish a harmonious doctor-patient relationship. Encourage everyone to cultivate a sense of relief in doing good deeds, a sense of pride in saving lives, a sense of happiness in serving patients, a sense of accomplishment in self-realization and a sense of happiness in colorful life.
At the same time, in view of the poor service attitude of individual medical staff, we should do a good job in ideological work in the form of collective help and education. For example, the patient's reimbursement in the new rural cooperative medical system reflects the poor service attitude of a staff member in our hospital. The hospital leader asked the staff to do the work in time. After more than an hour of educational communication, he finally realized his mistake, accepted the criticism and said that similar problems would never happen again.
3. Improve the quality and level of medical services.
First, continue to adhere to the medical management concept of "patient-centered, improve the quality of medical services", comprehensively strengthen medical quality work, firmly establish quality awareness, and continuously improve the overall level of medical care; Combined with the actual work of the hospital, the 13 hospital medical system has been further improved, requiring medical staff to consciously implement the responsibility system for first-time doctors, the three-level doctor rounds system, the preoperative discussion system for difficult and critical cases, and the important medical system of three inspections and seven equal treatments.
The second is supervision, inspection and supervision. Often go deep into various departments to supervise and inspect the implementation of various rules and regulations and medical operation norms. Such as practicing according to law, informed notification, three-level ward round system, surgical safety verification, visits before and after anesthesia, rescue of critically ill patients, discussion of various cases, consultation, doctor handover system and so on. Establish a safety inspection system and a three-shift work inspection system, focus on the safety hazards of the department, and take countermeasures in time when problems are found.
The third is to standardize the writing of medical documents and improve the quality of medical records. Supervise medical staff at all levels to conscientiously implement the basic norms of medical record writing and nursing document writing in Shandong Province.
Fourth, organize medical staff to learn relevant national health laws and regulations and medical core system, improve their legal awareness, quality awareness, risk awareness, service awareness and safety awareness, and strengthen medical safety knowledge and business skills education and training.
Fifth, strengthen clinical nursing work, provide high-quality nursing service for patients, and actively carry out the activity of "creating a high-quality nursing service demonstration ward", which has successively formulated the implementation plan of the activity, held a mobilization meeting and the implementation plan of the activity. Strengthen the patient-centered service concept, strengthen basic nursing, improve nursing service measures, further standardize clinical nursing work and improve nursing service quality.
4. Carry out the "Three Ones" activities and actively change the work style.
In order to further strengthen management, ensure medical safety, implement the connotation construction standard of "Dimethyl" evaluation, and meet the requirements of continuous improvement of medical processes, members of the hospital leadership team go deep into the department to carry out "three ones" activities every month, namely "a morning meeting, a popular science meeting and a volunteer activity".
Second, the management operation status
1, strengthen the openness of hospital affairs and let patients understand consumption.
In view of the new rural cooperative medical system reimbursement process and proportion, drug prices and other hot issues. Our hospital made full publicity to the society by using electronic display screens or exhibition boards in eye-catching positions such as outpatient hall, outpatient charging office, inpatient charging office and reimbursement window of new rural cooperative medical system, and publicized drugs, inspection, charging items and charging standards; Outpatient, emergency, hospitalization, infusion and other medical procedures.
2. Over the past year, more than 40 technical backbones who are self-motivated and love to study business have been carefully selected from various departments to go to higher-level hospitals for further study.
The major involves internal medicine, surgery, gynecology, pediatrics, imaging and many other majors. Through further study, we will gradually accept advanced service concepts and constantly improve the level of medical technical services, and gradually become the business backbone and academic leader of hospital characteristic departments in the future.
Third, strengthen safety work.
When patients are admitted to the hospital, they should strengthen safety notification, remind patients to pay attention to personal and property safety, strengthen patrol, minimize theft, strengthen communication with public security departments, maintain the safe environment of the hospital, and create a safe hospital.
Summary of performance appraisal of public hospitals In the past 4 20xx years, with the correct leadership and strong support of the district government and the Health Bureau, we have vigorously strengthened the construction of industry style, strived to improve the level of medical services, and strived to build a harmonious doctor-patient relationship. Great progress has been made in the overall work. The work report of our hospital is as follows:
I. Completion of various indicators
(1) Basic medical services and medical safety
Our hospital has carefully organized and implemented the "three basics and three strictness" training for all staff, conducted regular assessments, and urged business personnel to strengthen their skills learning through various forms, constantly improving their basic skills and theoretical level, and successfully completed the basic medical service this year. The number of outpatients and inpatients increased by xx compared with last year, the business income increased by xx yuan, and the qualified rate of medical record writing reached 100%. There were no medical accidents in the hospital throughout the year.
(B) the new rural cooperative medical care work
Continue to carry out timely hospitalization reimbursement and outpatient co-ordination and summary work, strictly implement the examination and approval procedures, timely and accurately submit all kinds of information, and do a good job in publicity and publicity. Xx years in hospital xx person-times, reimbursement fund xx yuan; The outpatient service was reimbursed xx times and the reimbursement fund was xx yuan, which successfully completed the new rural cooperative medical system this year.
(3) Internal activities of our hospital
In order to seriously carry out the "three good and one satisfaction" activities. To achieve good service, good quality, good medical ethics and people's satisfaction, combine the activity of striving for Excellence with the activity of "three good and one satisfaction" in the whole hospital, and organize the staff of the whole hospital to learn advanced deeds; Learn the important spirit of "three good and one satisfaction" activities in the health system of the whole region, and pay close attention to the implementation of responsibility objectives and hospital rules and regulations in combination with the actual situation of our hospital. In the specific work, an assessment team was set up to conduct a major inspection of the hospital's work once a week and assess the completion of the responsibility target every month, and the assessment was linked to performance pay. Implement the monthly meeting system, organize all employees to learn relevant business knowledge, rules and regulations every month, and report the problems existing in the assessment work in the current month and the work requirements for the next month. Through the above measures, the appearance of the hospital has been significantly improved, the medical ethics has been further reflected, and complaints have been significantly reduced.
(4) Comprehensive management
In xx years, there were no cadres and workers petitioning in our hospital; The unit has no criminal cases, public security cases and major safety accidents; No "two non-"cases occurred in our hospital; Failing to issue a false family planning certificate; The staff in our hospital have no out-of-family birth policy; Real-name registration system's birth registration was completed; Be able to convey the spirit of relevant documents of superiors in time and complete all tasks assigned by superiors to the letter.
(5) Evaluation and supervision
In xx years, our hospital strengthened the supervision of medical staff's professional ethics and service level. Fully implement the system of opening hospital affairs: the service process, charging standard and professional ethics construction of hospitals are open to the public; Major decisions of the hospital, financial revenue and expenditure, etc. To the hospital staff. Strengthen the communication between doctors and patients, designate special personnel to deal with the problems reflected by the masses, solve them within a time limit, and consciously accept the supervision of the masses. Strictly implement the informed consent system for inpatients, do not exceed the standard fees, standardize doctors' medication, and resolutely put an end to the phenomenon of "billing commission" and "big prescription". Hold patient and mass symposiums regularly every quarter, conduct questionnaire surveys, and strive to satisfy the public and employees.
(vi) Financial management
We strictly implement the financial budget system and accounting system, and all cash is used according to the prescribed scope of use; Business income is deposited in a special account, and unified financial bills are used, so that it occurs on the same day, is recorded on the same day, and is settled regularly. Fees are paid by unified bills, and the fares are the same. The use of a large amount of funds is discussed and implemented by the board of directors. The purchase, sale and scrapping of fixed assets shall be strictly subject to the examination and approval system.
(seven) medical ethics and discipline inspection work
Our hospital strictly implements the relevant provisions of medical ethics, adheres to clean medical practice, and does not accept patients' red envelopes; Conscientiously implement the construction of a clean and honest party style and the special rectification work against corruption, earnestly do a good job in the party style and party discipline education of cadres in party member, and there is no violation of discipline in centralized drug procurement, bidding, equipment procurement and the operation of various public funds.
Second, the next step plan
Under the correct guidance of the Health Bureau, the performance appraisal of our hospital is progressing steadily and orderly, and some achievements have been made, but there are also some problems. In the new year, we will sort out the work target plan and record the completed and unfinished goals and tasks.
We firmly believe that the cadres and workers of the whole hospital will unite as one, overcome difficulties and forge ahead in unity, and will certainly achieve greater results in next year's work.
Summary of public hospital performance appraisal 5 With the approach of 20xx, we are about to bid farewell to the unforgettable 20xx. In this year, all the nursing staff on the fifth floor of our hospital, under the leadership of leaders at all levels and with the support and help of other sister departments, Qi Xin and Qi Xin, nurses of our department, worked together actively, constantly emancipated their minds, updated their concepts, established a high sense of professionalism and responsibility, combined with the nature of their work, worked around the hospital center, sought truth from facts and worked hard, and achieved good results. In order to sum up the past experience and lessons, for.
Over the past year, our department has treated more than 3,000 inpatients, including blood test 10000, intravenous infusion 10000 and intramuscular skin test 8000. As the number of patients increases, we don't forget the quality of service. Due to a slight shortage of staff, the nurses in our department work hard, don't remember fame and fortune, often work overtime, and are busy without chaos. It is their selfless dedication that ensures the smooth progress and rapid development of the work of this department. In this year, we achieved zero complaints, zero quarrels, zero medical accidents and zero blood transfusion reactions with patients and their families, which really improved the quantity and quality.
In 20xx, our general practitioners studied the contents and spirit of hospital leaders' meetings and speeches at all levels, resolutely implemented various documents issued by the hospital, established a correct world outlook, outlook on life and values, adhered to the concept of "all for patients", strengthened communication between doctors and patients, constantly improved ideological and moral cultivation, earnestly carried out self-criticism, resolutely resisted unhealthy trends in drug purchase and sale, and raised anti-commercial bribery to the height of political thought to recognize and treat it. There was no medical rebate in the department.
General practitioners can consciously abide by the rules and regulations and labor discipline in the hospital, so as to stress style in minor matters and principles in major matters, never engage in unprincipled disputes, support and understand each other in their work, and the staff of each department have a clear division of labor, perform their duties, be United and pragmatic, overcome the situation of few people and heavy tasks, and ensure the smooth development of normal medical services. Complete all clinical work according to the requirements of "three-level first-class" Chinese medicine hospital, complete all kinds of software and accounting with high quality, study job responsibilities and core system seriously, carry out work in strict accordance with the requirements of responsibilities and systems, study "three basics" seriously and carry out on-the-job training, so as to achieve strict requirements, strict style and strict organization. Strictly implement the "Three Rationalities" norms, make rational use of drugs, reasonable charges and serve people, and better complete all tasks assigned by leaders.
Actively using new technology, in view of the characteristics of picc catheterization, such as simple operation, less pain for patients, unlimited activities, quick efficacy and reducing the workload of nurses, our department has increased the popularization and application of picc catheterization this year. At the same time, in order to prevent improper nursing after catheterization from affecting the continued use of picc and causing unnecessary pain and economic losses to patients, our department has organized many times to learn PICC catheterization and nursing related knowledge. Summing up clinical experience and making new technology bring real convenience and benefits to patients, over the past year, our department has performed more than ten picc catheterization for patients, and achieved satisfactory results for both doctors and patients.
Over the past year, we have strengthened the theoretical study of all nurses. In the nurse occupation examination, five nurses in our department got the nurse occupation qualification certificate. At the same time, it also strengthens the professional skills training of young nurses, and often uses lunch breaks for skills training. Through this kind of study and communication, they gradually mature in a relaxed and happy environment and become business experts. In addition, the hospital also sent employees out of the hospital gate to Anhui Provincial Hospital for business study and exchange, keeping up with the forefront of development. In addition to these, we also actively participate in various collective activities organized by the hospital and actively arrange programs to participate in various activities and parties of the hospital. In these parties and activities, all our employees deeply felt the warmth and harmony of the team.
Summing up the past, achievements are like golden autumn fruits. Although they are happy, they have all quietly fallen. While tasting success, we should also clearly see the shortcomings: be bold and innovative in management consciousness and persevere; In the aspect of humanized nursing, we should explore more and really go deep into the patient's heart; There are still a few comrades who are indifferent to the implementation of rules and regulations; Thesis writing and nursing research are almost absent.
Looking forward to the future, we should not be complacent about what we have achieved, let alone secretly grieve over our own shortcomings. We should encourage ourselves and make persistent efforts. Every time I walk in front of the hospital and see that the newly-built building in our hospital is about to be completed, I have a heartfelt sense of pride rising quietly in my heart. At this time, I have strengthened my confidence in the future work, and I am full of confidence and pride in the future development of our hospital!
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