Hotel KTV general manager manual 1. Planning and decision 1. Operating budget. 1) Budget management is the focus and center of planning work. The operating budget is actually the annual management, production service and market development plan of hotel KTV. With a more feasible budget, the work of hotel KTV will be managed accordingly, the management objectives of hotel KTV will be clear, and the tasks of various departments will be counted. All major business initiatives, business indicators and profits, equipment and facilities update, software development staff training, marketing direction and business development contents of hotel KTV are included in the annual business budget of hotel KTV. 2) Hotel KTV managers should have long-term planning goals. When making the hotel KTV operating budget, we should first make a three-year hotel KTV rolling budget, and plan and consider the hotel KTV operation and development in a relatively large background environment and long-term development process based on medium and long-term planning, instead of just considering the present and the next year. With the three-year long-term planning foundation, we will analyze and predict the specific financial operation budget of hotel KTV in the next year. This requires all data to be detailed and accurate, and easy to implement and execute. Generally speaking, the budget is made in August every year. Mainly based on the following sources: the actual completion of the hotel KTV implementation budget last year; ? Marketing department's forecast and analysis of the market in the coming year; ? 1- Operation and management during July this year; ? Percentage of government inflation. 3) Provide background information to the heads of several major departments (or six directors: personnel, finance, marketing, catering, room service, and engineering) as well as the overall objectives and operating indicators of hotel KTV in the coming year. First of all, they make the preliminary financial budget of the department and report it to the chief financial officer for sorting and summarizing. After this budget is worked out, it will be discussed and approved by the store affairs Committee, or it will be issued for implementation after being approved by the superior. 4) The operation and management of hotel KTV should be carried out according to the budget. Every month, how each department implements the budget should be reported to the general manager and the resident manager. If the budget is not completed, explain the reasons. Of course, in the process of implementation, it is impossible to be completely consistent with the budget. However, there must be a budget. With the budget, hotel KTV, from general manager and general manager of operation to managers of various departments and outlets, should attach great importance to and care about the production and operation of its own department every quarter, month and day. The details of this budget are very detailed, involving all operating points of the hotel KTV department, and all levels, services and management of the hotel KTV are among them. 2. Work plan. Work plan is the tactical action and detailed rules of implementing the plan in the specific operation of implementing the business budget. In order to realize the management strategy of hotel KTV, there must be an operable action plan in every specific arrangement to ensure the effective realization of the strategic objectives of hotel KTV. The hotel KTV work plan specifically includes the following contents: (1) annual work plan. All functional departments of hotel KTV should make annual work plans according to the operating budget. The general manager and the resident manager shall convene relevant parties to discuss and determine the annual work plan formulated by each department one by one. This year's work plan includes service quality management plan, training work plan, equipment and facilities plan, safety management plan, health management plan, marketing work plan, large-scale promotion activities to be carried out by hotel KTV during the year, catering promotion activities plan and diversified business plan. The above plans are divided into three categories, one is quality management work plan, the other is business work plan and the other is administrative work plan. The annual work plan is the outline, guide and basis for the one-year management of hotel KTV. With the annual work plan, the management of hotel KTV has a clear goal and direction. (2) monthly work plan. The monthly work plan is a short-term plan. Mainly to clarify the focus of monthly quality work and management work. This is the work task plan made by the general manager and the resident manager according to the work arrangement of the whole year, the work situation of last month and the work tasks of this month. At the end of each month, the general manager and resident manager should seriously consider and analyze the operation, quality and management of this month, and make clear the work priorities and specific work arrangements for next month. It is best to distribute the monthly work plan in writing to all departments as guidance. (3) weekly work plan. The content of the weekly work plan is more specific and detailed. Each business reception work plan has specific contents such as time, personnel and task requirements. The general hotel KTV resident manager will consider the arrangement. Every weekend, the resident manager will review this week's work, and the reporter will forecast the customer situation next week and plan the work arrangement for next week. The weekly work arrangement generally has the following aspects: First, the arrangement of major business reception activities and related group reception tasks this week; The second is the service quality and training work arrangement; The third is the planning and arrangement of administrative work; The fourth is to comment on last week's situation, answer some reports and questions raised by various departments, and put forward requirements for related work. (4) Daily work plan. Hotel KTV management planning is very good. A lot of work needs to be prepared in advance. Through the morning meeting, inform the communication situation of the residence and arrange the work tasks of the day. The resident manager arranges the work plan of the day through this meeting, and the managers of relevant departments receive work instructions through this meeting, and then implement the work plan of the day after the meeting.