5 work summaries of cleaning staff (1)
In the annual work summary, the cleaning department reported to Suzhou Cleaning Company. Under the guidance and strong support of the company leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", with the company management philosophy of "people-oriented, customer first, quality first", "beyond the level, create benefits and build brands" as the company's development goal, and "service first, customer first" as everyone.
Through the joint efforts of all the staff in the department, we have carried out a series of quality service work, and now we will make a brief summary of the work in the past year.
Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for 20 years.
First, personnel management and training:
1) After the establishment of the cleaning department, employees' mood fluctuated and it was very difficult to carry out their work. Therefore, we communicate with employees in various ways to stabilize employees' emotions without affecting the quality of work. According to the needs of the work, the building number where the cleaning staff is located has been readjusted, which basically meets the requirements of cleaning in domestic industries. Now there are 12 female cleaners and 6 male cleaners.
2) The new cleaner shall be trained by the monitor, and practical training shall be conducted for different positions, so that the cleaner can master the common sense of cleaning work. Meet the work requirements of cleaning residential buildings.
3) Strengthen the training of employee appraisal system. Established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards. However, there is still a need for supervision and management in observing work discipline and behavior. The next step will be to strengthen training in this area and make it a habit.
Second, the completion of cleaning work
1) Due to objective difficulties such as water supply and ice and snow roads in winter, the company leaders sympathized with the employees and asked to drag the corridor the next day. But according to the actual situation of the corridor, after consulting with the monitor, I can almost insist on mopping the floor every day. The windowsill, window frame, stair edge, tube well, tin foil and meter box in the corridor can basically be wiped, so that the corridor is fresh and clean, and small advertisements in the building can be found and handled in time.
2) In the process of clearing snow, everyone is also working hard with Qi Xin to complete their duties.
Service, taking pains to help others complete their tasks, has increased the cohesion and centripetal force of our team. In addition to taking part in the snow removal task of all the staff of the property, male cleaners will also clean up the domestic garbage every morning and continue to clean up the hard covers of the whole park and individual branches in the afternoon.
3) After the new buildings are opened one after another, the chaotic cleaning of the corridor sanitation and cleaning market in Area C can also take the initiative to complete daily maintenance under the supervision of the leaders.
4) After B11# and 13# are opened, the external cleaning will clear the snow and garbage in front of the building in time.
Third, health quality supervision.
With the approval of the provincial property management office, cleaning strengthened the supervision of work quality, completed the filling of forms, used various records and systems to control work quality, and summarized the problems existing in the work, further corrected them, and achieved good results.
Fourth, cost control.
A bag of cleaning powder for women every month, a pair of rubber gloves, a mask every month, two steel balls every month, and a greasy knife for everyone.
Men clean brooms once a month, lineman Suzhou Cleaning Company sets one, a winter cotton-padded jacket and a mask.
Five Summaries of Cleaning Staff's Work (2)
In April, 20__, our company won the bid to settle in Jingting Tiandi. Under the guidance and strong support of your company's property, according to the company's work requirements, in line with the outsourcing property service tenet of "your satisfaction is our eternal pursuit", and the summary report of "three strictness and three realities", based on the shopping mall cleaning management concept of "people-oriented, customer-oriented, honesty-oriented and quality-oriented", we have carried out a series of high-quality service work through the joint efforts of all the staff in the department, which is briefly summarized here. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the clean-up work in 20 years.
1, cleaning personnel management
After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.
At present, there are 14 employees, and 9 people left and transferred this year (1 person transferred to other departments and 8 people left). )
2, cleaning personnel training
Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.
On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.
We have strengthened the training of employee appraisal system, created knowledge about Excellence and standard implementation, and established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.
After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.
3. Cleaning work mode.
Cleaning is divided into two classes, and the day shift mainly cleans toilets, public areas and outdoor squares; Night shift mainly carries out sanitary cleaning as planned-canopy, toilet, elevator, square cleaning, indoor ground cleaning, fountain cleaning, etc. Efforts have been made to ensure the quality of hygiene, and the frequency of cleaning inspection has been strengthened. At present, one cleaner on each floor can basically solve health problems at any time within 30 minutes. However, in a building like 1, which is densely populated, frequently used and has a large cleaning area, sometimes there may be cleaning staff who can't follow up the cleaning in time, resulting in messy toilets. 2. The overall environment on the third floor is dusty. Although cleaning has been strengthened, the overall sanitary condition is general and the cleaning cost has increased. With the completion of each tenant's construction, it will be thoroughly cleaned to meet the overall hygiene standards.
4. Completion of cleaning work
(1) Complete the establishment of cleaning personnel, modify the working mode in time, and move in.
(2) Complete the land reclamation of the newly settled floor.
(3) Complete the cleaning of the external wall of the building.
(4) Clean the B 1 parking lot twice a month.
(5) Complete the peripheral ground scouring work.
(6) Complete the daily health maintenance of the x * * area of Jingting Tiandi Palace.
(7) Once a week in summer and once in spring and autumn. Disinfect and kill insects once a month in winter.
(8) Clean the night shift plan.
(10) Complete the maintenance of floor tiles and bathrooms on the first floor every month.
5. In terms of pest control, according to the instructions of property disinfection, Jingting Tiandi was thoroughly cleaned and disinfected, which met the national health regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results.
Disinfection: once a week in summer, once in spring and autumn and once in January in winter.
6, health quality supervision
With the implementation of ISO900 1-20__ quality system, cleaning has strengthened the quality supervision at work. The company specially assigned the cleaning quality control supervisor to the site to guide and supervise the daily cleaning work and the implementation of the cleaning plan, completed the form, controlled the quality of the work with various records and systems, summarized the problems in the work and further rectified them, and achieved good results.
7. Problems at work
(1) Peripheral East Plaza 100 1 Supermarket is seriously polluted and cannot be cleaned up in time and effectively.
(2) There are many restaurants in the peripheral West Square, and the garbage waiters in the coffee shop are not cleaned up in time, which is easy to be blown away by the wind. The cleaning staff should follow up in time.
(3) There is a certain gap between the daily cleaning frequency of existing personnel and the frequency required by the company, so it is difficult to reach the standard without increasing the number of personnel.
(4) Fountain design is flawed, which brings some difficulties to cleaning and wastes water resources.
(5) Toilets still need to be reinforced in time.
(6) The ground of the underground parking lot is uneven, which increases the cleaning workload.
In 20__ years, the overall cleaning work has been improved, but there are still some shortcomings in the details of the work, and the cleaning quality can be gradually improved. We believe that under the strong guidance and management of Jingting Tiandi property management and the efforts of all cleaning staff, there will be better performance in 20__.
Five Summary of Cleaning Staff's Work (3)
In the annual work summary of _ _ _, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", with the company management concept of "people-oriented, customer-oriented, honesty and quality first", the company's development goal is "improving the level, creating benefits and building brands" and "serving". Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summing up experiences and lessons, finding out shortcomings, and laying a good foundation for the work in _
1. Personnel management
After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.
At present, there are 0/4 employees/kloc, and 9 people have left and transferred jobs this year ().
Among them, the reservoir area was transferred 1 person, and 8 people left their jobs.
Step 2 cultivate
Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.
On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.
We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.
After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.
3 Clean working mode
Under the guidance of the leaders of the group company, the implementation of "unmanned cleaning" and "natural cleaning" has achieved good results.
On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7f- 16f, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.
In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards.
In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.
4. Completion of cleaning work
(1) Complete the establishment of cleaning staff and timely correction of working mode.
(2) Complete the daily sanitary maintenance of the public areas of the building.
(3) Complete the land reclamation of the newly settled floor.
(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.
(5) Complete the removal of construction waste.
(6) Finish the second cleaning of the external wall of the building.
(7) Complete the peripheral ground scouring work.
(8) Clean the b 1 parking lot twice a month. (Not responsible for daily cleaning)
(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.
(10) Finish waxing and maintenance of wood every quarter.
5. Greening work
In May, about 100 plants of green plants were purchased in the building, and the office and lobby grew generally. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests, and most of the plants in the elevator hall die. Others barely survived, but they had no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. Hawaii coconut successfully bred two. It is suggested that _ _ _ _ _ indoor greening should be outsourced to ensure ornamental plants.
The peripheral greening was not replanted due to waterproof construction, and the greening should be completely redesigned in April _ _ _.
Five Summary of Cleaning Staff's Work (4)
In a blink of an eye, the work of 20__ years is coming to an end. In this busy and short year, all our cleaning staff have always adhered to their hard work style and silent dedication. All the staff in all regions worked together as a whole to ensure the development of cleaning work, which made the cleaning work of _ _ Bank Building achieve good results, and the cleaning task for the whole year was successfully completed. In the case of insufficient personnel, the cleaning tasks in various areas were completed ahead of schedule.
Next, I will make the following summary report on the 20-year cleaning work and 20-year work plan of the bank building.
I. Summary of cleaning work in 20__ _: According to the arrangement of the management office leaders and the requirements of our property management, we have established various management systems and operating procedures for cleaning. It mainly includes environmental greening management system, employee management system, sanitation and cleaning management system, employee responsibilities, cleaning tools, cleaning supplies, the use of machinery and equipment, cleaning and greening work instructions and cleaning standards, and has formulated detailed sanitation and cleaning plans and training plans:
1. In the case of fewer people and more things, the cleaning department worked overtime, and Qi Xin worked together to complete the task without complaint, and welcomed the comprehensive inspection work of the evaluation team, which was well received by the inspectors.
2. Annual cleaning (cleaning) status: the building was mainly cleaned 10 times; Cleaning the glass curtain wall around the external wall for 80 times; Cleaning the door glass for 96 times; Clean the surrounding floor tiles; Cleaning marble walls and floors in public areas of floors for more than 50 times; Wash the bathroom wall and floor for 96 times; Floor vacancy cleaning 12 times; Clean the pipes, air outlets and lighting at the top of the public area of the floor for 3 times; Fire staircase glass cleaning is counted as 50 times; Dust the pipes, walls and pillars at the top of the garage for 3 times; The garage floor was cleaned twice and the accumulated soil was cleaned 48 times; Clean the parking pole and parking line for 24 times; Fountain cleaning in lobby 10 times; The fountain in the compound was cleaned 20 times. 2. Completion of disinfection in the building environment: the toilet was disinfected for 30 times; Rain leakage, sewage wells, garbage cans were killed 30 times; 10 deratization and drug release.
3. In addition to completing the above main tasks, I worked overtime 10 times at night and assisted all departments in emergency response for 6 times.
4. Staff training: new employees are trained four times a month, mainly to train the relevant information of employee management system and cleaning work, and fill it in the Training Record Form for monthly employee evaluation data. Old employees also do some training regularly. The purpose is to make everyone familiar with the rules and regulations of the building and the cleaning workflow, so as to ensure the safety of work operation and the standard of health and quality.
5. Staff management: strictly implement the rules and regulations of _ _ Bank, perform the tasks assigned by superior leaders, and do a good job in training, guiding and supervising employees. According to the established daily cleaning workflow, check the personal image, service courtesy and work completion of employees every day, make inspection records, conduct a comprehensive evaluation on employees once a month, and fill them in the employee appraisal form as the basis for selecting outstanding employees. Adhere to a weekly staff meeting. Specific information: summarize the completion of this week's work, the problems existing in the work, and the main work arrangements for next week. In fact, it is also a communication with you at work. The purpose is to make employees enhance team awareness, correct mistakes in time, make up for loopholes, and smoothly carry out next week's work tasks.
6. In terms of saving expenditure and income: strictly control the building to minimize the use of materials according to the requirements of saving expenditure and reducing consumption in the building.
7. Shortcomings in 20 years' work: Due to the large turnover of personnel, some new employees can't adapt to the cleaning work as soon as possible and can't meet our work requirements in a limited time, thus affecting the environmental sanitation of the whole building during this period.
Second, 20__ key work plan:
Review the past and look forward to the future. In the new year, we will, as always, maintain our previous achievements, keep up with the development pace of the bank building, set updated cleaning targets, and create better performance for the building. The specific work is carried out from the following points:
1. Strengthen the ideological education of employees, stabilize the staff and strictly control the brain drain.
2, focus on cleaning personnel's business skills, professional knowledge, operating norms and other training work, formulate detailed training plans, and implement them in accordance with employee assessment standards.
3. Observe working hours. Go to work on time, don't be late and leave early, stick to your post during working hours and don't leave without leave. If you need to go out because of work, you must get the approval of the superior department head.
4. Strictly improve each employee's own quality and service level, and resolutely eliminate employees whose moral fraud damages the reputation of the bank and affects their work.
5. Strictly control materials, reduce costs and improve economic benefits. In terms of cost control, we will reduce the cost from other materials to save money.
6.20 Main items completed in the _ _ _ day work plan: things that must be completed in public areas and offices (weekly, monthly and quarterly, such as cleaning external walls, etc. )
Weekly work: the main entrance of the lobby is cleaned and oiled; 7 th floor canteen carpet cleaning; Negative one negative second floor lobby carpet cleaning; Cleaning the brick carpet at the entrance of indoor stadium; Carpet cleaning in lobby; Crystal surface of passenger elevator car; Clean the fountain in the compound; Clean office carpets on all floors.
Moon work: crystal plane on the second floor; Tennis courts and basketball courts; 15 floor is clean and sanitary; The passenger and freight elevators on the 33rd floor, 1 floor and the 2nd floor are oiled with stainless steel; There is a fountain in the lobby; 3 rd floor honorary room cleaning medal; Sweep the courtyard road; Clean up the garbage on the 34th floor; Four pests: mosquitoes, insects, cockroaches, trash cans and sewers, termites and mice.
Work every quarter:
Section 1: Louvers on both sides of the lobby glass and the periphery of the 24-hour ATM high-altitude aluminum plate; Red bricks of cultural and sports buildings; Crystal plane between the passenger elevators on the 2nd and 20th floors; The main building, the annex building, the cultural and sports building, and the front and rear doors of the building clean up sundries and sewer garbage; Exterior wall glass shall be cleaned once every quarter;
Section 2: Cleaning the exhaust fan; Sweep the cobwebs; Pumping pools and septic tanks; Dredge surface sewers; Negative one negative two-story cleaning parking lot;
Section 4: Cleaning the exhaust fan; Sweep the cobwebs; Pumping pools and septic tanks; Negative one negative two-story cleaning parking lot;
In the future work, I will drive all the cleaning staff of the building to carry out all the work smoothly in the coming year with tenacious fighting spirit and practical work style. At the same time, I also hope to exert my waste heat in the building and strive for a perfect tomorrow for the property of the Bank Building.
Five Summary of Cleaning Staff's Work (5)
Cleaning is nothing in the eyes of many people. I think so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination. Although I hold an ordinary position in the company, I always work hard. In the course of my work, I learned a lot about being a man and doing things. First of all, I will summarize my work as follows:
In this stage of work, the daily work of cleaning mainly depends on the effective command of company leaders. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences. In the company, I try my best to do my job with sincere service. During my tenure in the company, I received enthusiastic help from the company leaders and colleagues, and gained the understanding and support of most colleagues in my every step of progress. If there is any merit in my work during this period, it is not because of my personal ability, but because we have a high-quality company team and a group of enthusiastic and dedicated employees. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.
The following is my work plan:
First, be a person with excellent ideological and moral character, correct working attitude and be modest in everything. At work, the enthusiasm of my colleagues also infected me. The work I do is simple, but it is very important. The cleaning work of a company is related to the overall image of a company. Showing the clean and tidy side to the guests gives me a great sense of accomplishment.
Second, improve your working ability in the rhythm of the company. Do things quickly and neatly, and prioritize. Maybe I don't have any outstanding advantages, but I believe I have been doing what I should do one by one, and my work has always been affirmed by everyone.
Third, be diligent. Deal with the sanitary corner in the first time and give everyone a brand-new working environment before starting to work. Diligence is the principle I have always adhered to, and I will always demand myself with diligence.
Fourth, let your work bear fruit. The comfortable work of colleagues and the laughter of customers will be the driving force for my work. To do cleaning work, we must have a good attitude, do our job well, and make more efforts when the company needs it.
The work during this period has also exposed some problems of its own, such as relatively loose requirements for itself and insufficient attention to some details, which need to be improved in future work. At the same time, I hope to have the opportunity to learn, master more skills and improve my level. I am determined to put more time and enthusiasm into my post, complete all the work assigned by the company, live up to the expectations of the company leaders and strive to be an excellent employee.
The above is a summary of my time as a cleaner. Every day is full of energy to meet the challenge and give back to customers with the best service. Thank you for your support and encouragement!