1. Hotel consciousness includes: guest courtesy, professional ethics, overall coordination, cost, safety, equipment maintenance, self-cultivation, color, law, management, market competition, innovation, quality and training. Among them, the core is the guest consciousness.

2, make employees familiar with the rules and regulations of the hotel. Make clear your job responsibilities, understand the hotel's regulations on the responsibilities, rights and interests of your job, as well as the requirements for code of conduct, attendance, gfd, etc., and make clear who your superiors are and the specific contents of the reporting system, so as to strictly abide by them in future work.

3. Let employees master the operation process and safety regulations of this position (those who need to hold certificates can only take up their posts after receiving training and obtaining employment certificates), and improve their technical skills and quality. So that every employee can achieve "four skills" for the equipment and facilities he is responsible for: knowing how to use, maintaining, checking and analyzing, and troubleshooting.

4. When employees face sudden equipment failure or emergency (such as water and power failure), they know how to deal with it at the first time, so as to minimize the impact of the accident on hotels and customers. Through the training and assessment of employees at different levels, we can master the skill level of employees and form a multi-level human resource reserve of the department.

Related information:

Hotels, also known as guest houses and hotels, are commercial organizations that provide security and comfort and allow users to have a short rest or sleep space.

The earliest hotels existed in the post station system established by the ancient government. Nowadays, hotels not only provide accommodation services for tourists, but also provide daily services and facilities (bedtime services), such as catering, games, entertainment, banquets, conferences and so on. Some hotels also provide value-added services, such as free use of mobile phones and limousines. The hotel industry belongs to the service industry, which mainly sells intangible services rather than tangible products.