1, private calls are low-key
If you receive a personal call at the company, you can go out and answer it. Don't talk loudly in the workplace, which will leave a bad impression on leaders and colleagues and affect the work of people around you.
2, the etiquette of answering the phone
When you hear the phone ring, answer it in time, and don't keep the other party waiting too long. After picking up, say hello first, in a soft and kind tone, without personal feelings, even if you were criticized by the leader for being late just a minute ago. Then, the external phone calls the company name (such as "This is XX Company") and the internal phone calls the department name (such as "Technical Department"). Listen carefully to the reason why the other party called. If it is important, you can write it down one by one on paper with a pen, repeat or answer each other, and sort it out later. If you need to transfer others, please ask them to wait; After the other person puts down the phone, he gently puts it down.
3. Call etiquette
Before you make a phone call, sort out the contents of the phone call. After answering the phone, the other party first said, "Hello, I'm XX (or company name). Is XX always there? " After confirming the personnel, tell the prepared conversation contents one by one, and make sure that the other party is clear (for example, "Did I make myself clear?" Instead of "Do you hear me clearly?" ), wait for the other party to hang up and then put the phone down.
Try not to call during non-working hours (such as rest, meal time, holidays, etc.). ) unless necessary.
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