Current location - Education and Training Encyclopedia - Education and training - What conditions do grave keepers need to work?
What conditions do grave keepers need to work?
The conditions required for a grave keeper to work are as follows:

1, basic quality requirements: you should have a high sense of responsibility and dedication, love your job and work carefully. We should strictly abide by the relevant national funeral policies, be honest and trustworthy, study our business, and fully respect the rights and interests of customers. We should unite and cooperate, take the overall situation into consideration, be caring and friendly, and be able to provide customers with satisfactory services enthusiastically and thoughtfully.

2. Qualification requirements: you should be trained in related majors and skills and hold a job certificate or qualification certificate. Should have a certain degree, be able to communicate in Mandarin and have the ability of office automation.

3, code of conduct requirements: gfd should be standardized, such as proper appearance, proper decoration, wearing accessories to meet job requirements, clean work clothes, reasonable collocation, wearing work cards. The service language should be standardized, abide by the recognized language norms, use different service languages for different customers, conform to the specific language environment, use Putonghua or the other party's easy-to-understand language, address appropriately, articulate clearly, use polite language, use more honorifics and modesty, and don't say rude words or industry taboos. The service attitude should be warm, sincere, calm and appropriate.

4. Other requirements: To love the funeral industry, veterans are preferred. Age should be 18 years old and above, male height 175cm and above, female height 162cm and above, with standard body shape and good image and temperament. You should be familiar with the business process of funeral parlour and master the operation skills of computer office software. Should be able to correctly use the service reception etiquette, understand funeral etiquette, customs and habits, consumer psychology. Should have good business marketing and negotiation skills, and have certain communication and expression skills.