As a salesperson, it is very important to practice good handwriting. The following is a selection of leather shoes sales skills and vocabulary, welcome to read for reference.
The first part is the golden rule of commodity combination;
The first "2" refers to the fashion high-heeled series that accounts for 20% every season. This part is suitable for young fashion lovers, used to support tables to attract customers' attention, light up shops and order more small and medium sizes; "6" refers to shoes with inclined middle heels and soles, accounting for 60%. This part is suitable for mass consumers, pay more and order more medium. The last "2" refers to flat shoes and soft shoes, accounting for 20%. This part is suitable for the needs of students and middle-aged and elderly people, and more large-size shoes are ordered.
The second part is the beauty and maintenance of leather shoes;
First, scratch repair. Preparation tools: 1000 mesh sandpaper, a box of shoe maintenance oil, a soft cloth and a shoe shine.
The first step to repair the scratch is to gently scrape the scratch with 1000 mesh sandpaper. After scraping and smoothing, dip a soft cloth in maintenance oil and gently wipe the polished place. Pay attention to the maintenance oil must be evenly coated, and we can also apply it where there are no scratches. After repeated wiping, shoes will return to their original appearance.
Second, scrub the decontamination and maintenance of the skin. Preparation tools: a wire brush, a bottle of special shoe water for polishing leather, and a shoe that needs maintenance. Firstly, that dust on the surface of the leather shoe is gently swept away with a brush; Spray special shoe water evenly on the surface of shoes.
Third, play the interface. Preparation tools: a small piece of soft leather, glue. Note that the glue should be evenly applied to the leather, and then the leather should be attached to the cracks in the shoes, and the cracks should be carefully closed.
The third part is after-sales service.
First, ask for help. Such customers account for 20%. Such customers will be satisfied as long as we help them solve their problems enthusiastically and professionally.
Second, give it a try. Such customers account for 60%. This kind of customers need us to master professional skills and help them solve problems meticulously with a professional and confident attitude.
Third, be tough. Such customers account for 20%. The purpose of this kind of customers is very clear, no matter whether the goods they buy are quality problems or not, they just come to return them, so their attitude will be tough. At this time, our attitude must be more gentle and euphemistic. Quality problems should be returned immediately, and other problems should be solved by the manager as far as possible to avoid direct conflict with customers.
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