In business communication, the eloquence of business people is very demanding. Business people don't have to be glib and witty, but they must have good logical thinking ability and clear language expression ability. They must be polite in conversation and always be polite to others on the premise of self-denial and respect for others. There is a saying called "Courtesy rules the world", and the same is true in conversation.
To be fair, it is not easy to meet the above requirements. But it doesn't matter. Learning and mastering some conversation skills systematically will certainly be of great help to business people in improving their interpersonal relationships in business contacts. ***
Conversation skills are highly operable and need to be used flexibly for different people and things.
For example, it is really hard for you to take a long time to deal with a friend who rushes into your office uninvited. If you directly tell the other person "now is not the time" or ignore his love, it is likely to offend people.
In fact, as long as euphemistic language is used, it can also imply that the other party will leave as soon as possible, and it will not embarrass them. At the beginning of the meeting, you can sincerely welcome him and politely tell him, "I was going to attend the company's regular meeting, but you are a rare guest. How dare I neglect you?" So I specially asked for five minutes off to talk to you. The voice-over of this sentence implies that the other party can only speak for five minutes, but because it is said with respect, it will be heard in the other party's ear.
For another example, if a foreign businessman visiting an enterprise suddenly asks you about our output and output value, he should not have asked. He may be told "no comment", but it may also make the other party feel ashamed.
At this time, you can use appropriate conversation skills to express the meaning of "no comment" in another way. For example, "We will produce as much as the board of directors tells us to". "How much capacity, how much production". "How many products can be sold, how much output value can be created". The output value created from one year to another is often different. In the face of this "irrelevant answer" to take care of each other's emotions, the other party will shrink back when they are sensible.
Below, I will introduce some speaking skills that business people should use freely.
Welcome guests, social language also. Greetings, that is, greetings when people meet, ask how they are doing. In most cases, the application scenarios of the two are similar, and they are both used as the "opening remarks" of the conversation. In this sense, the boundary between the two is often difficult to determine.
The main purpose of greeting is to break the deadlock in interpersonal communication, shorten the interpersonal distance, show respect for the person you are talking to, or express your willingness to make friends with each other. Therefore, when meeting others, if you can choose the appropriate greeting, it will often pave the way for further conversation between the two sides.
On the contrary, it is very impolite to say nothing when you should exchange a few pleasantries with each other.
After being introduced to others, you should greet each other. If you just nod to him, or just shake hands, it is usually understood that you don't want to have a deep conversation with him and make friends with him.
When you meet an acquaintance, you should also exchange pleasantries with him. Turn a blind eye and say nothing, it is inevitable to appear arrogant.
At different times, the applicable greetings have their own characteristics.
The most standard way to say hello to people you meet for the first time is: "Hello!" "Nice to meet you. It's an honor to meet you.
If you are elegant, you can say "I've heard a lot about you" or "Nice to meet you".
If you want to be casual, you can also say: "I have heard your name", "So-and-so has often told me about you", or "I have read your masterpiece", "I have heard your report" and so on.
Greet acquaintances, and the language may appear cordial and specific. We can say "long time no see" and "meet again", or we can say: "You look good", "Your hair style is great", "Your little granddaughter is so cute", "It's really windy today" and "Are you going to work?"
Greetings don't necessarily have substantive content, they can be long or short, and they need to vary from person to person and from time to place, but they must be concise, friendly and respectful.
Greetings should be simplified, not too stylized, just like writing an eight-part essay. For example, when they met for the first time, one person said, "I've heard a lot about you, and it's a pleasure to meet you today." The other said, "How dare you?" Just like a costume drama, there is no need.
Greetings should be friendly and respectful. It is not allowed to joke in a perfunctory way, nor can it be used to tease each other. "Come", "Look at you", "Hey, you've gained weight again" and so on, which should naturally be banned.
Greetings between acquaintances are more common. Westerners like to say "hi", while China people like to ask "Where are you going?" "What are you busy with?" "How are you?"
In business activities, in order to save time, some people combine greetings and greetings and use a "hello".
Greetings have very distinctive folk and regional characteristics. For example, old Beijingers love to ask others, "Have you eaten?" Its essence is "Hello!" If you answer "I haven't eaten yet", that's wrong. Waiting for a southerner or foreigner is often interpreted as "inviting me to dinner", "satirizing my inability to support myself", "minding my own business" and "having nothing to say", which leads to misunderstanding.
In the * * * crowd, there is another kind similar to "Have you eaten?" "What happened to the animals?" Don't be angry. People don't treat you like an animal, but care about your financial situation. What is more important than cattle to people who live by nomads? Ask you, "How are the animals?" I really care about your life. In order to avoid misunderstanding and standardize, business people should use "hello" and "busy" as greetings, and it is best not to talk nonsense.
Basic principles of conversation in public relations telephone etiquette
I don't know if you have noticed that the social culture of China people is a kind of circle culture, which can be seen from the way of gathering and eating. For example, people in China prefer table meals, especially round table meals, like a closed circle, and like to sit with familiar people. After a party, people who don't know each other at the next table are indifferent to each other and just nod at most; This is not the case with social interaction in the west. They like open buffets.
In social occasions in the United States, people participate in social activities, and the interest in exchange is not people they know, but people they don't know. This should actually be the real meaning of social interaction. Often at the party there, when you are at a loss with a glass, someone will always come to your side, chat with you with a smile, resolve your embarrassment, help you integrate into this circle and make new friends.
When talking with people, don't just talk about your own affairs or things you care about, regardless of whether the other person is willing to listen or ignore the other person; Secondly, we should pay attention to our attitude and tone, respect others, don't hurt people with ugly words, don't argue irrationally, have a gentle tone, and don't oppress people with power; Thirdly, it is polite to listen to others carefully when you speak, and you can't show impatient expressions or look around; It is impolite to express your opinion after others have finished, but it is also impolite to just listen.
1. Basic principle of conversation: This is the most effective way to talk.
When talking with people, you should do the following:
Serious expression. When listening, look directly at each other and concentrate. You can't look around. Absent-minded expression will make the other person feel very uncomfortable. Eye contact between the two sides should account for more than half of the whole conversation, but it doesn't mean that you should stare at each other's eyes and make them feel uncomfortable.
Action coordination. When you accept the other person's point of view, you should smile and nod your head to show your agreement. From a psychological point of view, leaning back, holding arms and stretching legs are a state of alert to each other. Tilting your head and shaking your head can easily make people feel "Are you dissatisfied with my opinion?"
In addition, constantly shaking your legs, turning the pen in your hand and clenching your hands to rattle your joints are all unconscious bad habits that should be paid attention to.
Language cooperation. In the process of listening to others, you might as well respond with "yes" or "yes" to show that you are listening carefully.
Use words euphemistically. In conversation, try to be subtle and gentle. If you want to go to the bathroom during the conversation, it is not convenient to say "I'm going to the bathroom" directly, but to say "I'm sorry, I'll be back soon" or other acceptable expressions.
Treat people with courtesy. In conversation, we should take each other as the center, treat each other with courtesy and respect, and don't interrupt casually.