Etiquette refers to the complete behavior of obeying the law and respecting others from beginning to end in a certain and established procedural way in interpersonal communication. It pays attention to the standardization, objectivity and skill of communication. Emphasizing business etiquette and standardizing employees' office behavior will play a positive role in shaping a good corporate image and improving the economic benefits of enterprises. office.icxo.com/top_bigclass_2894.htm & gt； Wonderful recommendation: a complete book of office etiquette knowledge

Second, the management responsibilities

(1) The administrative department of the company is responsible for formulating various etiquette norms, and publicizing, advocating and supervising their implementation.

(2) The heads of various functional departments are responsible for the etiquette training of subordinates and the implementation of assessment management.

Third, the internal staff office etiquette

(A) code of conduct

1. Company personnel must dress as required and wear work cards every day.

2. Be energetic in the office area and don't doze off. Sit up straight, don't put your feet on the table. When standing, the body should not be skewed, nor should it lean against other objects.

3. The office space should be kept clean, no spitting, no littering, and the office supplies should be placed neatly.

4. When you leave the office, you should take the initiative to greet your colleagues, and explain the reasons and departure time.

(B) Language code of conduct

1. Promote employees to use Putonghua. If the other party uses Mandarin first, they must communicate in Mandarin.

2. Pay attention to the norms of language civilization, and don't swear or swear. Don't make any noise in the office area. The language should be accurate, friendly and vivid, with moderate speed and quantity, clear words, appropriate words and gentle attitude.

3. Pay attention to language habits. No matter to superiors, colleagues, subordinates and customers, we should get into the habit of using polite expressions such as "please, hello, thank you, you're welcome, sorry".

4. Pay attention to language skills, try to use request language, try to avoid imperative language, use less negative language, pay attention to language sense, and try to be tactful when rejecting others.

(3) Meeting etiquette

When employees attend various meetings, they shall abide by the following provisions:

1. Employees should arrive at the meeting five minutes in advance, and must not be late or leave early.

2. During the meeting, the mobile phone should be turned off or set to the vibration file.

3. During the meeting, sit or stand upright, listen carefully, and don't whisper or interrupt the meeting without help.

Only when the host announces the meeting, the employees attending the meeting can leave. If you have something to ask for leave from your superiors, you are not allowed to leave without authorization.

Fourth, the reception etiquette for foreigners.

(1) Reception for three times

In official communication, when receiving guests, we emphasize three receptions: welcome, ask and answer, and leave.

1. Guests should take the initiative to say hello when visiting, express their enthusiasm and friendliness with greetings such as "Hello" and "Welcome", and then go straight to the point.

2. When listening to the questions from the guests, you should be responsive, sincere and neither supercilious nor supercilious.

Say goodbye when seeing the guests off, and use farewell words, such as "Please walk slowly and welcome to come again next time".

(2) Introduction in official communication

1. Introduce yourself

There are four points to pay attention to when introducing yourself.

(1) Please hand in your business card before the introduction. In this way, you don't have to say the title and position, just repeat the name in case the other person mispronounced it.

(2) The time for self-introduction should be short, the shorter the better, straightforward and not lengthy. Usually it can be finished in half a minute.

(3) The content should be comprehensive. The content should include four elements: unit, department, position and name. Formal occasions require a complete introduction.

(4) If the title of your unit or department is long, you must use the full name when introducing it for the first time, and you can change it to abbreviation for the second time. In international communication, letters should be used as abbreviations, and full names should also be used in the first introduction to avoid ambiguity.

Introduce others

Who is the introducer is more important, such as the convention of social occasions, and the introducer should generally be the hostess. In business communication, referees are generally the following three kinds of people.

(1) professional counterparts. Professionals invite experts and professors to give lectures, and this professional has the obligation to make introductions between experts and professors and unit leaders.

(2) The concierge is responsible for the reception.

(3) If the distinguished guests come, they should be equal in etiquette and be introduced by the person with the most business status among the people present.

(3) the use of business cards

1. Making business cards

There are three taboos in making business cards.

(1) Business cards shall not be altered at will. If the phone number, address, etc. If it has been changed, it can't be erased and rewritten. In business communication, business cards such as faces should not be altered at will, otherwise it will make people laugh.

(2) Do not provide personal telephone. Especially in foreign etiquette, pay attention to protecting personal privacy. Educated and respectable people don't easily ask others for their private phone numbers.

(3) Making business cards generally does not provide more than two titles. "There are stories that have been heard successively, and there are professions and specializations." If a business card gives too many titles, it is half-hearted, careless and exaggerated. Therefore, some people with multiple identities can make several business cards and use different business cards when facing different communication objects and emphasizing their different identities.

Ask for a business card

Try not to ask for a business card, because a picky person with low status will give it to someone with high status first in the business card exchange, so if you ask for a business card on your own initiative, there will be a status gap immediately. Even if you want a business card, you'd better not bring a straightforward expression. There are several ways to exchange business cards properly:

(1) exchange method. This is the most commonly used method. "If you want to take it, you must give it first." Give your business card to the other party first, but the other party will want one anyway.

(2) Challenge method. When there is a big gap with the other party's identity, you may wish to use the provocation method. "I wonder if I could have the honor of exchanging business cards with you?" "I want to ask you in the future." The other party will exchange out of courtesy.

(3) Hint method. "Nice to meet you. I don't know how to contact you more conveniently in the future? " Hint at each other.

Accept business cards

(1) Receive business cards and get a refund. Some employees don't have business cards, especially those who do back office work. On more formal occasions, even if you don't, you won't say it directly. You can use euphemisms such as no belt and running out.

(2) Be sure to read the business card. This is very important, not only to know the exact identity of the other party, but also to show respect and friendship to the other party.