Express customer service, the main job is to inquire about express delivery, that is, when the seller delivers the goods, there is no express delivery record on it, or when the buyer does not receive the goods, he will come back and ask the express delivery company. You should be responsible for following up and contact the customer service of the destination website to find out what the situation is.

If there are no problems, the work will be much easier. If there is a problem, like double eleven, many people will call to check. You should reply one by one and have a good attitude.

Who has done express customer service? What are the main problems and solutions?

The main job of customer service is to answer the phone and help customers solve the problems encountered by express delivery, so they have strong language skills and a modest attitude. We should patiently listen to the intentions expressed by customers and understand their needs, so as to solve their troubles. Generally, apart from telephone communication, customer service may encounter disputes such as failure to deliver the parts in time after delivery, failure to receive the damaged or short parts after receiving the goods, and it is necessary to contact the customers carefully to understand the situation in order to give them a satisfactory solution!

What does express customer service mainly do?

Relatively simple, it doesn't need much technical content, but it needs enough patience and good attitude.

Basically, the work content is nothing more than the following aspects:

1. If the customer calls to deliver the package, you should arrange the interval courier in the relevant area to pick it up.

2. The customer calls to ask about the express delivery fee, so you should be patient and answer them one by one.

3. The customer calls to ask where the express mail is, and you should help track the progress.

4. The customer complains that his express content is damaged by your violent handling of express delivery, so you should deal with it sincerely.

There are some unreasonable customers, so you should be flexible.

In addition, there are some other things that the courier company has arranged for you.

Basically, the job content is like this.

What should I pay attention to when doing express customer service? How easy is it to learn everything?

Your polite language and your good temper!

What does logistics customer service do?

This is the workflow of logistics customer service:

First, know the customer.

1. Know the nature of the goods sent by customers (refer to: name, quantity, weight, square number, danger, destination).

2. Understand the customer's requirements for the delivery of goods (meaning: whether the goods can't be put upside down, whether they are afraid of moisture, whether they are fragile, and whether they look good.

No other requirements)

3. Know the arrival time of the goods (meaning: the time when the customer requires the goods to arrive at the customer's place).

Second, goods in transit

1. Track the position of vehicles on the way at 8: 00 every morning and inform the driver of the requirements for loading goods so that the driver can understand the special situation.

Special requirements for goods.

2. Truthfully reflect the situation of the tracked goods to customers, and inform them of the time of arrival at customers.

Third, the goods are handled on the way.

1. If the vehicle encounters a traffic jam or breaks down on the way and cannot arrive within the time specified by the customer, it is necessary to inquire about and understand the real environment of the vehicle at the first time, then explain to the customer the delayed arrival time of its goods, and track its vehicle regularly on the way. Then inform the customer of its final arrival time.

Fourth, the goods have been signed for.

1. After the goods are unloaded at the destination customer, you should know the consignee of the goods as soon as possible and inform the customer of the receipt of the goods.

2. After the goods are signed, urge the driver or branch manager to return the receipt to the head office for receipt management and distribution within the specified time.

Customer service pre-job training

I. Language

The voice must be sweet and the tone of speech must be gentle and euphemistic. Politeness: hello, please wait a moment, not good.

Thank you for waiting.

Second, the image

Personal image is very important, no nail polish, no exposed clothes, no messy hair and no shadows.

Sound work image. Wearing a company uniform.

Third, etiquette.

Standing and sitting must have a ceremonial image, and you must not lie around in the office, and you must be warm and generous in entertaining guests.

Dignified, well-behaved, not exaggerated, not fighting with people in the office.

Fourth, behavior.

Customer service is to serve customers, and it is also the image ambassador of the company. It is not allowed to disclose confidential matters within the company, let alone allow it.

It can crack down on the company's personnel and their external companies to jointly undermine the company's image and business dealings.

Verb (short for verb) attitude

Work must be serious, think more, reflect more, think more about customers, do everything well and do more things.

Deal with every problem from the customer's point of view, focusing on the interests of the company.

What does express customer service mainly do?

There are many kinds of customers:

One is to be a direct customer logistics company: 1. It is the customer's responsibility to place an order with this product.

2, responsible for follow-up.

Three problem goods, with symbolic gold.

4. Be responsible for the export and communication of customers' answers.

Another expert logistics company is doing: 1, which is responsible for following up the problem of goods.

2. Track the receipt of goods.

3, responsible for customer questions and export.

Communicate and follow up every problem and submit the report made by the company (such as handling compensation cases)

I think these are the main things, but the situation of each company is different, depending on the nature of the company. Owners are for reference only.

Is there a future for express customer service?

Just a customer service. Well done. Being a customer service manager pays well. Since contact with express delivery, it is better to be a recipient.

How is the customer service work of Dayun Express? What do you need to do?

It depends on how you understand this job.

And even if it's just customer service, it depends on where they plan to work and how to arrange it.

Because the work of customer service is also divided,

For example, one person is responsible for the shipment, one person is responsible for the purchase, and one person is responsible for the complaint.

Look at what you are responsible for first, and then look at your adaptability.

Other people's ideas will always belong to others, and I don't know if it's appropriate or not if I don't go.

At most, you can find someone else to know about the salary of local customer service. These are all for everyone.

But the understanding of a job depends entirely on yourself.

Is it difficult to do express customer service?

a little bit