202 1 consumer rights law stipulates that if a business operator provides goods or services, causing damage to consumers' property, it shall bear civil liabilities such as repairing, redoing, replacing, returning goods, supplementing the quantity of goods, returning the paid price of goods and services or compensating for losses in accordance with the law or the agreement of the parties. Where a business operator commits fraudulent acts in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services.

legal ground

Chapter I General Provisions

Article 1 This Law is formulated for the purpose of protecting the legitimate rights and interests of consumers, maintaining social and economic order and promoting the healthy development of the socialist market economy.

Article 2 The rights and interests of consumers in purchasing and using commodities or receiving services for their daily consumption needs are protected by this Law. Matters not specified in this Law shall be protected by other relevant laws and regulations.

Article 3 Business operators shall abide by this Law when providing consumers with the goods or services they produce and sell. Where there are no provisions in this law, other relevant laws and regulations shall be observed.

Article 4 When conducting transactions with consumers, business operators shall follow the principles of voluntariness, equality, fairness, honesty and credibility.

Article 5 The state protects the legitimate rights and interests of consumers from infringement.

The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests.

Article 6 It is the common responsibility of the whole society to protect the legitimate rights and interests of consumers.

The state encourages and supports all organizations and individuals to conduct social supervision over acts that harm the legitimate rights and interests of consumers.

The mass media should do a good job in propaganda to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision over acts that harm the legitimate rights and interests of consumers.

Chapter II Consumer Rights

Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.

Article 9 Consumers have the right to choose their own commodities or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.

Article 10 Consumers have the right to fair trade.

When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.

Twelfth consumers have the right to establish social organizations to safeguard their legitimate rights and interests.

Article 13 Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests.

Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.

Article 14 Consumers have the right to respect their personal dignity and national customs and habits when purchasing and using commodities and receiving services.

Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.