Educational institutions refused to refund the fees. How to realize the refund and safeguard the legitimate rights and interests of consumers is a highly professional technical activity. Generally speaking, negotiation is the first choice, complaint is the means, and litigation is the guarantee. Let educational institutions refund fees, and make preparations before negotiation: collect basic information such as education and training contracts (if any), payment vouchers (if any), receipts and invoices. Prove that there is indeed an education and training contract, and the educational institution does charge fees; Summarize the reasons, analyze the advantages and disadvantages, consciously and emphatically collect the evidence materials of the reasons for the refund, roughly estimate the amount of the refund, and achieve legal and reasonable rights protection.

I. Consultation

Negotiation, that is, actively communicate with educational institutions about refund. Generally speaking, it is difficult to start and the effect is not good, and educational institutions often refuse or delay for various reasons.

Precautions:

1. directly negotiate with the person in charge of the institution, which may be the legal representative or the president of the branch school. Don't always negotiate with the following salespeople or academics, it is ineffective and a waste of time.

2. In the process of negotiation, we should have something to say, reason and strive for.

3. In the negotiation process, we should grasp the pain points and key points, such as false propaganda, unqualified qualifications for running a school, collecting money from private accounts, not issuing invoices, and K 12 off-campus training teachers without teacher qualification certificates.

5. Consultation and complaint should be used together, and consultation and litigation should be used together. Sometimes a phone call from the competent department is more useful than anything else, and sometimes you get a refund immediately after receiving a court summons.

6. Rejecting the so-called follow-up procedure requires approval, and waiting for the leader to come back is generally an excuse.

complain

Complaints, mainly aimed at specific violations of laws and regulations of training institutions, are reported to the relevant administrative authorities for handling. The impact of complaints varies from place to place. Many institutions may quit, asking you or suggesting you go to other institutions or go to court to file a civil lawsuit. So, don't expect too much from complaining. It is very effective if the relevant staff is willing to call the educational institution for you.

1, education and training contract, where the educated or trainees belong to consumers, they can complain to the Consumers Association about related issues.

2. Refuse to refund the fee and reply directly to the Education Bureau. If you get a school license, you will generally handle it; If an educational institution has not obtained a school license, the Education Bureau can ignore it.

3. False propaganda is generally within the authority of the industrial and commercial department (Market Supervision Administration).

4. Running a school without a license, general educational institutions are managed by the Education Bureau, and vocational education can also be managed by the human resources and social security departments.

No invoices, no private accounts, no tax evasion, these are all managed by the local taxation bureau.

6. There are also many consumers who will find news media for exposure, which is also a very effective way. However, the dispute over the refund of education and training contracts is a long-standing social problem and has attracted much attention. I wonder if the media will be interested.

Three. lawsuit

Litigation refers to bringing a lawsuit to the people's court. This method is the most effective and feasible, but the time cost and economic cost are high. In practice, due to the small amount of education and training contracts, it is difficult for lawyers to charge fees, and the probability that the parties entrust lawyers to defend their rights in litigation is low. However, ordinary consumers may be reluctant to take legal action because it involves time cost and trouble.

1, litigation is not for lawyers. Generally, there are various templates in the filing halls of local courts, which refer to writing complaints, copying relevant evidence materials and submitting them.

The lawyer's fee is not very expensive, so don't worry. For example, the refund amount is 10000 yuan, and the court case acceptance fee is 50 yuan.

3. The general principle of litigation is that the plaintiff sues the defendant in the district and county people's court where the training institution is registered (or where the class is held).

4. If there is no time on the working day, just prepare the materials and mail the relevant materials to the court. Now many courts have opened online filing.

5. Litigation is the basic way to solve disputes. If the legitimate rights and interests are infringed, consumers should dare to file a lawsuit. Many cases may be solved once they enter the proceedings.