In order to meet the requirements of the new era and complete the work effectively, what abilities should a secretary have? The following is my search for the secretarial work ability requirements of the new era office. Welcome to read, I hope it will help you! For more information, please continue to pay attention to our fresh graduates training network!

Modern secretaries are a huge group. Generally speaking, they are white-collar workers in the wage earners, and can be competent for positions such as assistant manager, secretary, statistician, salesman, clerk and archivist. After training and training, these high-quality workers can also become civilian technical talents or grassroots leaders in all walks of life. The following are the requirements for the ability of office secretaries in the new era:

First, the ability of expression

The realization of various functions of secretaries is inseparable from the expression of language. Some people say that the job of a secretary is? Write it out, say it out? Yes, that makes sense. Good expression ability is a special requirement for secretaries, and written expression and oral expression are the basic manifestations of expression ability. Is the ability of writing expression a secretary's? Ace and basic skills. Secretarial writing covers a wide range, from telephone records, notices and situation reports to annual work summary and term work report. Therefore, it requires secretaries not only to know grammar, logic, rhetoric and general writing knowledge, but also to master writing skills of various styles, and strive to cultivate themselves into experts in official document writing. Oral expression ability belongs to secretarial staff? Oral skills? . Secretarial staff report their work to their superiors and put forward problems and suggestions; Convey instructions, communicate the situation, organize and coordinate; Carry out foreign public relations, official exchanges and social entertainment. They all put forward high requirements for their oral expression ability. The oral expression of the secretary should use concise language to express the most needed content, has it been done? What's more, what's more? 、? Anyway, Cho? . It is necessary to understand the characteristics of the communication object, accurately grasp the intention and requirements of the other party, fully understand the language expression environment, and study the timing and way of expression.

Second, the ability to handle affairs

Secretarial staff have to face a lot of daily work every day, such as clerical affairs, reception affairs, telephone affairs, conference affairs, matters assigned by leaders, etc. Dealing with affairs has become a basic function of secretarial staff. In order to improve the ability of secretarial staff, they must first be familiar with the channels of handling affairs, understand the scope of functions and powers of relevant departments, and know the ways and means of handling various affairs. Second, master the procedure. For example, the management of official documents, the issuance of letters of introduction, the organization of meetings and the reception of guests are all procedural. Following the established procedures can reduce detours and improve efficiency. Finally, be good at communication and adaptability. The process of doing things is actually the process of interpersonal communication. Therefore, it is necessary to understand personnel relations, be good at dealing with people, and be good at communication art. At the same time, secretarial staff should have strong adaptability and be able to handle affairs in a timely and accurate manner according to different situations and characteristics, especially for emergencies, be alert and be able to assess the situation and handle it flexibly on the premise of adhering to correct principles.

Third, coordination ability.

In modern society, coordination is a wide range of social activities. Coordination ability has become a major public relations ability, which is necessary for modern people's life and survival. For secretarial work, it is especially necessary to have coordination ability. Specific performance in the following aspects: First, coordination with the competent leadership. Secretarial staff should report their work to the leaders in time, ask for instructions on a certain problem, and make clear their work objectives and the scale to be grasped when dealing with the problem. Secondly, it is the coordination with other leaders besides the competent leader. There are some jobs with overlapping administrative functions, which are handled by multiple leaders and need to be solved by multiple leaders through consultation. The meeting between leaders requires certain procedures, and sometimes it depends on the secretary to communicate and coordinate in advance. Third, coordination among colleagues. A lot of secretarial work needs the cooperation of other departments, which is the requirement of internal division of functions. The fourth is the coordination with customers. Secretarial staff should take every customer seriously, do a good job in persuading and explaining customers' dissatisfaction, strive for customers' understanding and support, reasonably guide customers' unreasonable demands and incorrect opinions, let customers give up their ideas, and strive to give every customer a satisfactory result.

Fourth, the ability to cooperate.

In the information age, the social division of labor is becoming more and more detailed, and a job or a business usually needs the cooperation of several people. Therefore, in this process of unity and cooperation, we need to play a team spirit. Similarly, a lot of work in the secretarial section can only be done by collective cooperation. For example, in the event of important tasks, emergencies, major events and large-scale meetings, only by concentrating personnel and fighting annihilation in unity and cooperation can we ensure that the tasks can be completed on time. Therefore, secretaries should establish the concepts of honesty, unity and mutual assistance. Regular ventilation, strengthen contact, actively exchange information, and discuss and solve problems face to face; When you encounter problems, you should take the initiative to consult others, help others, and find ways to solve them. When dealing with things handled by * * *, we all try our best to support each other, cooperate with each other, try our best to shoulder heavy burdens, and vigorously carry forward the spirit of cooperation of unity and mutual assistance in our work.

Verb (abbreviation of verb) operation ability

With the impact of the new technological revolution on all fields of society, it is difficult for secretaries to adapt to the needs of the times by working with only two hands, two legs, a pen and one mouth. At present, the conditions for secretarial staff to realize the modernization of office means have been met, and the wave of office automation has had a far-reaching impact on secretarial work in China. Therefore, the skilled operation ability of modern office equipment is necessary for the efficient completion of secretarial work. This ability mainly includes: the ability to use, maintain and preliminarily repair Chinese (English) typewriters, telephones, teleprinters, photocopiers, tape recorders, video recorders, cameras, word processors and electronic computers; the ability to master and apply techniques such as calligraphy, shorthand, editing, proofreading, file management and information processing; the ability to collect and use network resources; and the ability to drive vehicles such as automobiles and motorcycles.

The ability requirements of secretaries in the new era are not single. Only by having a strong comprehensive quality can we adapt to the development of society and the needs of the times, become a leader in the increasingly competitive secretarial industry, and swim in the sea of the workplace.

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