Every company has an essential department to solve the problems that users encounter when using products. Xiaomi Company also has a very important department, Xiaomi Customer Service Department, which started in Wangjing and later moved to Qinghe.

Didn't Ma Yun become a customer service not long ago? He was teased and commented by countless people. The customer service department is a more important department.

Xiaomi's customer service consists of two departments, one is online customer service, and the other is 400 telephone customer service department. As a customer service, you will encounter many happy and unhappy inquiries.

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Xiaomi Customer Service Department is a marginal department, but it is also essential and plays an important role in the development of Xiaomi Company. For the newly established Xiaomi Company, Cai launched the first and second generation mobile phones of Xiaomi. Users will encounter many problems when using mobile phones, and the customer service department is very important.

Xiaomi's customer service staff will enter the company after the interview and conduct paid pre-job training for about one month. After that, you can join the company quickly. For customer service staff, you can't leave without eating. You will chat with multiple users online at the same time to answer and solve their problems.

The simple question is, why hasn't the order arrived yet? Please check where the order is. Buying a Xiaomi mobile phone every Tuesday, most people can't grab it, but Xiaomi has an F-code channel, and you will meet a user begging you to give him an F-code; The more difficult question is how the mobile phone always crashes and how to deal with it; What if the mobile phone can't send text messages, what if the mobile phone signal is poor, and so on. Of course, you will also encounter the problem of dumbfounding. Some users will chat with you online for the simple reason. He would say it's boring to talk to someone in the middle of the night. Of course, we will meet many excited users who directly ask the competent leader to solve the problem, and many of them directly call Lei Jun. Unfortunately, we rarely see Reebs in a year.

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Xiaomi is a young company and the customer service department is a young team. Most of them are young people who just graduated from college and went to Beijing to look for the future. They are energetic, lively and young.

Of course, the salary of Xiaomi customer service is not as good as that of technicians in Shanghai, and there is still room for improvement in Beijing and other places.

As a customer service staff, it is also quite hard. Online customer service is available 24 hours a day. Customer service personnel go to work in stages to ensure that someone can answer users' questions online at any time.

Have you ever done customer service?