From the perspective of customer relationship management, the operation process of enterprise call center should reflect the deep care and maintenance of customer interests and emotions. According to the call service content of the current experiential service and the requirements of customer relationship management principles, I use the principle of "communication psychology" to divide the basic process of call service in enterprise call centers into the following eight service actions:

Answer politely;

A well-intentioned inquiry;

Goodwill comfort;

Answer seriously;

Patience and comfort;

Detailed records;

Communicate quickly;

Return in time?