On the basis of the previously issued teaching materials such as China OTC Clerk's Manual, Knowledge Reader on Safe Drug Use, Beijing Tongrentang Marketing and Retailer Training Lecture Collection, Chinese Herbal Pieces Dispensing Rules, Chinese Herbal Pieces Dispensing Guide, Tongrentang Product Manual, Chinese Herbal Pieces Dispensing Training Textbook, etc., combined with the newly published Pharmacopoeia on 20 14 and the Tongrentang product manual issued by the Group Training Center. At the same time, the professional and technical personnel and business backbones who participated in the headquarters training used the morning training time to explain the professional and technical knowledge, laws and regulations and other related knowledge to the store staff.
Examination form: written examination once every quarter. Examination results, blank papers and answers are filed by stores. In addition to regular training, formulate quarterly training topics and strengthen special knowledge and ability.
(1) training theme in the first quarter: (1) working conference spirit and typical speeches.
(2) Tongrentang service concept and brand promotion.
(3) Seasonal frequently-occurring diseases and key varieties training
Training purpose: to train the medication of common and frequently-occurring diseases, especially the medication of symptoms, in combination with the changes of seasons.
Focus on cultivating varieties of Tongrentang.
Training target: all employees in the store.
Training reference materials: Tongrentang famous drugs, safe drug use knowledge reader, Beijing Tongrentang marketing and retail staff training lecture compilation, safe drug use knowledge reader, shop assistant manual, Beijing Tongrentang brand culture training outline and related training materials issued by the headquarters.
Lecturer: store manager, lobby manager, pharmacist and other professionals.
Examination form: written test
(II) Training theme in the second quarter: (1) Carry out 20 14 Chinese medicine dispensing standard and 20 14 pharmacopoeia,
Training materials for traditional Chinese medicine dispensers in Tongrentang, quality management system for drug operation in stores, food safety law and supervision and management measures for drug circulation.
(2) Sales and service skills training.
(3) Cultivation of key varieties
Training purpose: to strengthen the familiarity and implementation of quality management system, strengthen service concept and improve sales level. Training target: all employees in the store.
Training reference: relevant laws and regulations and the newly issued system compilation of the headquarters. Lecturer: store manager, quality inspector and other professionals.
Examination form: written test
(III) Training theme in the third quarter: (1) Tongrentang corporate culture
(2) Tongrentang Variety Training
(3) Tongrentang brand management
Training purpose: to improve the sales concept of Tongrentang varieties.
Training target: all employees in the store.
Training reference materials: Tongrentang New Product Manual issued by the training center, China OTC Clerk Manual, Beijing Tongrentang Marketing and Retail Staff Training Lectures Compilation, Tongrentang Behavior Concept, Beijing Tongrentang Brand Culture Training Outline and related training materials issued by the headquarters.
Lecturer: store manager, lobby manager, pharmacist and other professionals.
Examination form: written test
(IV) Training theme in the fourth quarter: (1) Work summary this year.
(2) The key and difficult points in the supervision and work of decoction pieces dispensing.
Some problems and precautions
(3) Expensive drug training
Training purpose: to improve the dispensing skills, standardize the dispensing process and avoid problems.
Training target: all employees in the store, with emphasis on those responsible for adjustment, review and recheck.
Training reference materials: the new edition of Training Textbook of Traditional Chinese Medicine Dispensing issued by the Training Center and related training materials issued by the headquarters.
Lecturer: pharmacists and other professionals in various stores.
Examination form: written test
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