1. If both parties have a contract, they can negotiate with the training institution first, and both parties will make concessions to reduce the consumption of time and money cost caused by litigation;

2. If negotiation fails, both parties may apply for arbitration according to the blanking agreement;

3. If there is no arbitration agreement, the parties may bring a lawsuit directly to the court.

The provisions of the training refund are:

1. If the training institution fails to perform the contents of the training contract, the party receiving the training may require it to bear the liability for breach of contract such as refund, remedial measures or compensation for losses;

2. However, if the training institution performs according to the contract, it generally does not assume the responsibility for refund.

Legal basis: Article 496 of the Civil Code of People's Republic of China (PRC).

Standard clauses are clauses drawn up by both parties in advance for reuse, and the two parties did not negotiate with each other when concluding the contract.

Where a contract is concluded by standard terms, the party providing the standard terms shall follow the principle of fairness to determine the rights and obligations between the parties, and take reasonable measures such as exempting or lightening their responsibilities to remind the other party of the terms that have a significant interest in them, and explain the terms according to the requirements of the other party. If the party providing the standard terms fails to perform the obligation of prompting or explaining, so that the other party fails to pay attention to or understand the terms with which it has a significant interest, the other party may claim that the terms will not become the content of the contract.