Hotel cashier operation:
First, the check-in process:
1. When you see a guest check in, ask the guest how to pay when checking in at the front desk.
2. Collect guest deposit or credit card.
3. Issue a deposit receipt and give a red copy to the guest for safekeeping.
4. Stick the remaining duplicate receipts on the deposit or cardboard, clamp them with paper clips and put them in the cashier drawer for safekeeping.
If the guest gives you a credit card, you'd better copy the credit card number on the receipt. After swiping the card, you should write down the room number of the card in small print outside the green line on the card cover to prevent confusion.
Second, the check-out process:
1. Ask the guest for the deposit receipt of Honglian, and find out the receipt receipt corresponding to Lvlian according to this receipt. After the comparison is correct, the settlement can be made.
2. Take out the check-out guest bill, and wait for the notice of the housekeeping department and the switchboard.
3. If the guest loses the red receipt, the cashier must indicate "Red Receipt Lost" on the bill.
When the cashier is waiting for the notice from the housekeeping department and the switchboard, he must explain to everyone: please weigh it, and the housekeeping department is making rounds now. Don't say a word to make the guest misunderstand that your waiting depends on watching and delaying him.
Before checking out, all the guests' consumption on that day must be recorded immediately.
6. After being told by the housekeeping department and the switchboard that there is no consumption in the room, the cashier should give the bill to the guest. Previously, the blank part under the total bill amount must draw a line from the first line to the last line in the blank column, indicating that there are no consumption items.
7. If the guest has any questions about the statement, the cashier should explain patiently, and it is absolutely impossible to undermine the guest by being vague or impatient.
After the guest recognizes the total amount of all the money he spent, he must ask the guest to sign the bill before the cashier can settle the bill.
9. After the check-out, the red list is given to the guest, and the white list and the green list are nailed together and put aside for evaluation.
Responsibilities of the front desk:
Front desk reception, also called administrative front desk, is under the jurisdiction of the company's administrative department. Is one of the posts in modern enterprises, and is mainly responsible for customer visits and registration, telephone transfer and other affairs.
Reception at the front desk needs to greet guests, judge guests' intentions, go through relevant formalities, answer the phone and pay a return visit to common problems. According to the hotel regulations, check your gfd, be full of energy and go to work on time.
Sign and read the log book, check the keys (including storing the keys) according to the work requirements, hand over the keys to the previous staff, and find out what jobs need the help of the class, as well as the room reservation situation of the day, especially the VI P guests (including check-in and early arrival).