First, contact the customer.
Real estate sales staff contact customers in various ways, such as exhibitions, online marketing, SMS marketing, TV advertising and so on. Once in contact with customers, sales staff need to make a preliminary understanding and analysis of customers, and understand their housing needs and economic strength and other information.
Second, introduce the project
Then, the salesperson needs to introduce the real estate project to the customer, including location, scale, supporting facilities, price and so on. At the same time, sales staff need to introduce the advantages and characteristics of the project in detail, as well as the advantages and disadvantages of different huxing and other information.
Third, explain the purchase process.
When introducing the project, the salesperson needs to explain the purchase process, including the steps of house selection, contract signing and payment. Sales staff should introduce in detail the terms of the purchase contract, payment methods, transfer of property rights and other related matters, as well as deal with property taxes, property fees and other issues.
Fourth, take a look at the model house.
Next, the salesperson needs to show the model house to the customer, so that the customer can personally experience the actual situation and spatial layout of the house. In the model house, sales staff need to introduce the structure, decoration and apartment design of the house in detail to provide customers with more information and experience.
Verb (abbreviation for verb) negotiates price.
After understanding and field investigation, customers have a basic understanding of the price of the project. Sales staff need to explain the price composition of the project and its preferential policies to customers in detail, so as to provide customers with preferential treatment. At the same time, sales staff also need to provide customers with advantages and disadvantages analysis of different payment methods to help customers make decisions.
Sixth, sign the purchase contract.
If the customer agrees to buy, the salesperson needs to sign a purchase contract with the customer. Before signing the contract, the salesperson needs to explain the terms of the purchase contract to the customer and clarify the rights and obligations of both parties. At the same time, the sales staff should also provide enough time for customers to consider and ensure that customers sign contracts voluntarily.
Seven, according to the contract payment
After signing the house purchase contract, the customer needs to pay the money according to the time and method agreed in the contract. Sales staff need to keep close communication with customers to ensure timely payment. At the same time, the salesperson also needs to provide the payment voucher to the customer to prevent any possible disputes.
Eight, handle the transfer procedures.
After the customer has paid all the money, the salesperson needs to assist the customer in handling the property transfer procedures. Including handling real estate license, paying taxes and fees, and transferring ownership. Sales staff should help customers to provide relevant materials and information, and closely cooperate with relevant departments to ensure smooth procedures.
Nine. Transaction confirmation
Finally, the salesperson needs to confirm the transaction with the customer and help the customer to go through relevant procedures, such as issuing house keys and arranging property occupancy. Sales staff also need to track customer satisfaction and provide follow-up services and support for customers to establish long-term cooperative relations.
The above is a detailed introduction of the real estate sales process. Real estate sales staff need to master every link in the process to provide quality services to customers. At the same time, sales staff also need to have good communication skills, professional knowledge and integrity to build customer trust and satisfaction.