Many companies will give employees training on their gains and feelings after training, because some jobs require employees to have broader knowledge and creatively use knowledge to adjust their products or services. Let's share the gains and feelings of clothing employees after training.
Gains and feelings of garment employees after training 1 1 1 employee training
Due to the different scales of clothing retail stores, the demand for training will be different. Small clothing stores pay more attention to job training, while large clothing stores generally have comprehensive training plans for employees at all levels. There are many ways of training, and the training objects can be different. However, the training process includes the following aspects:
First, determine the training objectives.
Before training, it is necessary to determine which part of the object needs to be divided purposefully. Only in this way can we meet the needs of employees at different levels for different levels of training.
Second, determine the training objectives
Training objectives can be roughly divided into the following categories:
(1) Service Skills Training
The training goal is to help employees provide various services to customers according to standardized and unified service standards and improve the communication and interaction ability between employees and customers. The main content of training can be the service norms or guidelines of retail stores, such as welcoming customers, seeing them off, observing customers, interacting with customers, handling customer complaints, etc.
(2) commodity knowledge and management training
The training goal is to help employees understand the characteristics of product portfolio, basic attributes of products, main selling points, usage methods, precautions and sales methods. This is a kind of training work that is often needed. Through the training of commodity knowledge, we can update employees' understanding of commodities and improve their sales ability and service level.
(3) store operation skills training
Helping employees to operate the store according to standardized and unified actions is also one of the key points of training objectives. The training content is mainly about shop operation norms, such as the first sentence of customers when they enter the door, commodity display, sorting, packaging, bill sorting and so on. To create a vibrant shopping mall atmosphere.
(4) Ideological training
Help employees to establish a correct work attitude and life values, and cultivate their sense of responsibility and team consciousness.
(5) comprehensive quality training objectives
The training goal is to improve the comprehensive quality of employees, provide them with development opportunities and enrich their lives. The training content should be all-round training for employees, not just the training for the work itself.
Third, make employee training plan.
Clothing retail stores can choose appropriate training methods according to the training objectives and contents. The commonly used methods of sales staff training are:
(1) teaching culture method
This kind of training method is to teach the theory through a special training lecturer, so that the clerk can master professional theoretical knowledge, such as consumer psychology, professional ethics, commodity knowledge, service norms, operation norms and so on. This training method is not suitable for the training and explanation of flexible operation such as commodity knowledge and sales skills.
(2) methods of mutual learning and improvement
This kind of training requires shop assistants to learn and communicate with each other in their daily work, foster strengths and avoid weaknesses, and improve the overall service level of shop assistants. Thereby improving retail performance. This training method can be carried out in daily work, such as daily morning meeting or monthly summary meeting, and it will be more ideal if all the shop assistants attend together.
(3) Case analysis method
This training method is usually to summarize the work experience of each clerk in one day, as a way to get more useful examples to find out the shortcomings, and then each clerk summarizes the improvement measures or the good places in this example. This method can make students think positively and find questions and answers, thus effectively improving their ability to find and solve problems.
(4) Summary meeting
This is a routine skill for retail store managers to train shop assistants. The store manager can spend five minutes asking the clerk to sum up their experience in a day's work. This method is economical and efficient, which is conducive to cultivating team spirit.
Third, evaluate the training effect.
When a training project is completed, the training effect must be tested and inferred, and evaluated from the aspects of students' reaction to the training project, students' mastery procedures of the training content, the improvement of students' work performance after training, and the improvement of sales performance or service level after training.
First of all, I am very grateful to the company for giving me this training opportunity, which let me know the shortcomings in my usual work and the areas that need to be improved in the future.
Through this training, I have a deeper understanding of the management and operation of the company, our brand company and the story of our products.
For example; The Tangram series we launched this year includes our cover story of 00 1 and the importance of product knowledge to our usual sales. Understand the F A B of our products, and then how to apply the F A B of our products to our usual sales. We should know the function and structure of our product, its components and its maintenance methods.
Responsible for the daily management of our store.
We should do it in a planned and step-by-step manner, including our market research, data statistics, sales analysis, follow-up sales target, deployment this week, personnel arrangement, commodity display, commodity deployment, service concept, sales skills, etc., and carry out different management work according to the situation of our store.
To our shop assistant.
It is necessary to train regularly, correct mistakes in time, give appropriate appreciation to those who perform well, mobilize the enthusiasm of shop assistants, and assist shop assistants to do a good job in sales.
For our presentation.
First of all, according to the actual situation of our store, as we want to do our display from a professional perspective, we will complete our display work on the basis of not violating the company's display rules, the most basic series unification, color matching, seasonal changes, theme division, and also ensure the balance of our store.
For displaying SKU locations
We will make better display samples, ensure that our quantity is even, the color is from light to dark, and the size is from small to large, so that the display can realize more value.
For our company's service standards
We will follow the company's eight service principles to improve our service standards, warmly welcome guests, care about customers, introduce products, assist in fitting, handle objections, praise customers, increase sales promotion and provide beautiful services. For customers, we should have oral and non-verbal service performance, receive every customer with a smiling expression and mentality, and be the object of customer trust.
Through this training, I benefited a lot, learned a lot of new knowledge and made many new friends. I thank the company for giving me this opportunity and look forward to the next opportunity.
Gains and feelings of garment practitioners after training III. As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work.
First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers;
Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
Facing the work next year, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:
1, strengthen daily management, especially the management of basic work;
2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;
3, establish a high degree of loyalty to the company, love their jobs, the overall situation, all for the sake of the company, to contribute to the improvement of the overall economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
Manager training target:
Store managers, new store managers, deputy store managers, store managers, regional supervisors, operation managers and other people who are eager to improve the management level of system stores.
The purpose of store manager training:
1, keep in mind the purpose of opening the store: "profit is the last word"!
2. Clarify the role orientation, service awareness and system management ability of the store manager.
3. Master the leadership and management methods of efficient stores, and quickly improve the efficiency of employees.
4. Establish the belief that the brand will take root in the store and learn the effective methods of brand promotion and shaping.
5. Master the seven core "weapons" of the daily operation and management of the store to ensure the continuous growth of the store's performance.
6. Learn the skills to effectively motivate and coach administrators and new employees, and quickly improve the leadership ability of store managers.
7. Strengthen vip customer management and build a brand with quality service; Win loyal customers and ensure the sustainable operation of the store.
8. Learn the management and analysis of sales data; Understand the harm of inventory backlog to business; Master the sales strategy of fast circulation of goods in stores.
9. From "sales manager" to "management manager" and then to "business manager". The system grasps the store profit model and becomes an expert in store management and performance improvement.